Customer Service Call Center

Allyson Burke

615-***-**** • ***********@*****.***

Education

Columbia State Community College 2020

Nursing Classes

Franklin High School 2018

High School Diploma

Professional Experience

Corner Pub Franklin, Tennessee

Bartender June 2022 – Present

Skillfully served food and beverages to customers while providing exceptional service in a fast-paced, high-volume establishment.

Demonstrated knowledge of a wide range of cocktails, beers, and wines, ensuring customers' orders were accurate and timely.

Collaborated with team members to create a welcoming and efficient dining experience for guests, while effectively managing multiple tasks simultaneously.

Provided exceptional customer service, engaging with guests in a friendly and attentive manner to create a welcoming and enjoyable atmosphere.

Managed inventory and stock levels.

Collabera Work from Home

Call Center Representative March 2021 – May 2022

Answered incoming calls and responded to all customer inquiries and complaints in a professional and courteous manner.

Provided accurate and timely information to customers.

Followed up with customers to ensure their issues are resolved to their satisfaction.

Used computer programs to track customer interactions, record details of inquiries, complaints, or comments, and created reports for management as needed.

Maintained a high level of knowledge about the company's products or services, policies, and procedures.

Escalated complex problems to the appropriate supervisor or department for resolution.

Assisted with other administrative tasks, such as data entry, filing, and email management.

Adhered to established call center performance metrics, such as call handling time, customer satisfaction, and first call resolution.

Always maintained a positive and professional demeanor, even in difficult situations.

Party Fowl Franklin, Tennessee

Server May 2020 – February 2022

Delivered prompt, friendly, and attentive service to patrons in a busy, fast paced dining environment.

Accurately took orders and promptly relayed them to the kitchen staff, ensuring timely delivery of food and beverages.

Addressed customer inquiries and concerns with a positive attitude, working diligently to resolve any issues and ensure guest satisfaction.

Skillfully managed multiple tasks simultaneously.

Communicated clearly and efficiently with restaurant staff, managers, and customers.

AT&T Nashville, Tennessee

Customer Service Representative January 2019 – May 2020

Delivered exceptional customer service by addressing and resolving customer inquiries, concerns, and complaints in a timely and professional manner.

Maintained comprehensive knowledge of company products, services, and policies to provide accurate information and guidance to customers.

Utilized effective communication and active listening skills to identify customer needs and offer appropriate solutions, ensuring customer satisfaction and loyalty.

Operated multi-channel communication platforms, including telephone, email, and live chat, to efficiently manage a high volume of customer interactions.

Documented customer interactions and relevant details in customer relationship management (CRM) systems.

Carrabba’s Italian Grill Franklin, Tennessee

Hostess February 2018 - February 2019

Warmly greeted and seated guests, efficiently managing reservations and waitlists to ensure a smooth dining experience.

Assisted servers in clearing and resetting tables, maintaining a clean and organized dining area.

Acted as a liaison between guests and restaurant staff, ensuring clear communication and timely response to any special requests or needs.

Skills

Expert In:

Customer support, Customer service, Critical Care, Triage, Vital Signs, Hospital Experience, Bussing, Hostess, Hospice Care, Patient Care, Home Care, Food Preparation, Caregiving, Bartending, Serving, Microsoft Office, Excellent written and communication skills, Empathy, Problem Solving, Critical thinking, Time Management, Zendesk, CRM, Interpersonal Skills, Extensive food and beverage knowledge, Detail-oriented, Multitasker

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