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Customer Service Emergency Medicine

Location:
Tampa, FL
Salary:
Open for discusion
Posted:
August 27, 2023

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Resume:

Michael Knotts

Hardworking, dedicated person in need of a position with slight flexibility in schedule Largo, FL 33770

ady9qw@r.postjobfree.com

+1-813-***-****

I am a driven team oriented staff member . I love seeing the company I am with succed. I come to work to do just that. Over my healthcare career I have worked many different positions. My most recent contract job was with health link diagnostic as a mobile phlebotomy technician. My strongest knowledge is in the Gastro intestinal, materials management with having been in this field for most of my professional life but i have worked in many different setting and adapt well to whatever is asked of me. I will always bring 100 % and always report back to my superior any issues that haver been encountered on the way.. My personal email I check Dailey is ady9qw@r.postjobfree.com please email me there

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

GI Tech

Surgical care affiliates, West coast endoscopy - Clearwater, FL October 2021 to Present

I decided to start with this company because iu was commuting about an hour each way to the ASC I was currently working at. My job duties where to be nearly the same, I unfortunately had to pause working for this company due to health issues that have since been remedied. I enjoyed Working for this company and would recommend this facility to anyone going into the GI field.

• prepared and calibrated Endoscopy systems and scopes and tower relays on a regular basis Materials MANAGER, Endoscopy TECHNICIAN, Sterile Processing. Cypress ABSC - Tampa, FL

November 2021 to October 2022

I came on board with this company when it was only two employees and helped build it from the ground up. We now have 3 Endoscopy suites and are moving into orthopedics. I worked directly under the CEO of the facility doing which task needed to be full filled for the day. In my time with this company I helped transforming a prior OB/GYN center into a 3 suite Endoscopy center pulling on my knowledge of GI to build the company from the ground up.

Lead Endoscopy Technician and Materials Management. Bardmoor Surgical Center - pinellas parl. fl

January 2017 to December 2020

Responsible for all general operations of department. Working side by side with physicians to deliver the safest patient care possible. Also, as a Ast, materials manager I am responsible for maintaining all inventory and corresponding to all business partners Endoscopy Technician

West Bay Surgical A.B.S.C. - Largo, FL

January 2015 to December 2017

I worked side by side with Physicians performing a variety of procedures. Responsible for overseeing that every procedure suite was set up to each physician’s preference and ever patient received the highest standard of care possible. Waiter/Server

Outback Steakhouse

January 2009 to December 2013

Gained experience as a meal expediter, and shift leader. Was taught how to pair food and wine as well as how to properly upsell menu item’s.

Line/ Prep Cook

Tijuana Flatts

January 2006 to December 2009

Worked in a fast paced kitchen. I was responsible for line, grill and preparation. As well as all opening and closing responsibilities. Education

working on finishing bachelors degree in biotech enginering USF Main Campus - Largo, FL

January 2004 to Present

Associate of Arts in Physchology minor

St. Pete College - Clearwater, FL

January 2010 to January 2014

technical degree in emergency medicine

St Petersburg College - Pinellas Park, FL

January 2010 to December 2011

Skills

• Transformed a, once was OC/Gyn center, into a thriving Endoscopy center with Orthopedics to start next month I was responsible to start from scratch and build all professional relationships’ with a variety of different vendors.

• Graduated top of my class at UMC and received my phlebotomy license through American heart Association electively.

• 9 years’ experience in all aspects of working with in an Ambulatory Surgical Center, Emergency medicine, Central Sterilization, Endoscopy first assist, laboratory assistant.

• Licensed Patient Care Tech with expanded functions, Phlebotomist, C.N.A, Endoscopy first assist, Materials Manager and assisting in PACU admitting and recovering patients as well as front office procedures and proper documentation of all health care records.

• Certified E.M.T. Intermediate (2010) St. Petersburg Health Education Campus

• A.A in general Studies St. Petersburg college

• BLS/CPR Cert. AHA(expires 2021).

• Materials managing and budget balancing per quarter.

• Leadership through excellence while engaging in a well-organized team

• Anatomy 1,2 taken in class at SPC as well as health care ethics and microbiology.

• High energy, resourceful, punctual, well-spoken bed side manor and have ten years of scribing for physician’s experience.

• Well trained in proper technique to collect Bx’s, Vacutainer vials, slide preparation, clean catch technique for UA analysis.

• Experienced in Manual and Reprocessing cleaning, sterilization and proper storage off Scopes and all other auto-cleavable equipment per state law.

• Computer skills

• Medical office experience

• Management

• Microsoft Excel

• Customer Service

• Hospital Experience

• Microsoft Office

• Nursing

• Microsoft Powerpoint

• Medical Terminology

• Sales

• Vital Signs

• windows office (10+ years)

• provation (10+ years)

• IOS envy + e-clinical works (10+ years)

• medical materials managing (4 years)

• medical terminology (10+ years)

• vital signs advanced (10+ years)

• surgical first assist (6 years)

• medical scribe (4 years)

• Medical sales (5 years)

• psychology applied business relations (10+ years)

• medical contract supervisor and acquisition (4 years)

• Associates of Arts in psychology with a monir in Healthcare. nurtsing (10+ years)

• budget analyzation/ GPO maintence (4 years)

• facility logistics (5 years)

• Materials Management

• Venipuncture

• EMR Systems

• Triage

• Physiology Knowledge

• Medical Records

• Communication skills

• HIPAA

• Microsoft Word

• Experience Administering Injections

• Endoscopy

• Phlebotomy

• Organizational skills

• Blood sampling

• Clerical Experience

• Medical Imaging

• Medical Billing

• Citrix

• Anatomy Knowledge

• Computer Networking

• Android

• Chairside Assisting

Languages

• spanish - Intermediate

Awards

Daisey award for nursing excelence

May 2016

Prestigious award given to nursing teams who go above and beyond for their patients. Certifications and Licenses

Emergency Medical Technician

August 2010 to Present

Associates of science in advanced emergency medicine including 3 years of Anatomy and physiology, rapid trauma stabilization and diagnosis, Anaphylaxes treatment and stabilization. Certified Phlebotomy Technician (CPT)

January 2016 to Present

passed national boards with 92% top 3 percental.

Certified Nursing Assistant (CNA)

January 2010 to March 2022

cna # 337707

CPR Certification

BLS Certification

Food Handler Certification

Assessments

Attention to detail — Highly Proficient

January 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Food service: Customer situations — Proficient

August 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Proficient

Food safety — Proficient

August 2020

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient

Bartending — Highly Proficient

August 2020

Understanding, pouring, and mixing drink orders

Full results: Highly Proficient

Medical lab procedures: Phlebotomy — Familiar

October 2020

Selecting proper supplies based on physician orders for specimen collection protocol Full results: Familiar

Customer focus & orientation — Proficient

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Electronic health records: Best practices — Familiar August 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar

Nursing assistant skills — Proficient

July 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Verbal communication — Highly Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Work style: Reliability — Proficient

August 2020

Tendency to be dependable and come to work

Full results: Proficient

Medical terminology — Highly Proficient

October 2021

Understanding and using medical terminology

Full results: Highly Proficient

Work style: Conscientiousness — Proficient

August 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Customer service manager — Proficient

August 2020

Managing customer service representatives and resolving customer issues Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Daisey award winner for nursing excellence 2017, Recipient of a Bright futures scholarship, 2007, CNA, Phlebotomy, Telemetry and emergency medicine certified. Advanced EMS and Pre=med Human Anatomy and physiology taken in college. Current CPR/BLS certification.



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