Administrative Assistant Customer Service

FERNANDA

PETERSEN

*****************@*****.***

571-***-****

Ashburn, VA 20148

SKILLS

• Python, C#, C++, JAVA, MySQL

• Ability to work with several

operating systems, including

Windows & Mac OSX.

• Experience with Microsoft Word,

PowerPoint, Google Docs, Excel, etc.

• Bilingual - Portuguese

EDUCATION

Washington University of Virginia

Annandale, VA • 06/2023

Master of Science: Computer Science

Washington University of Virginia

Annandale, VA • 12/2021

MBA: Business Administration

Faculdade Anhanguera De Jacarei

Jacarei, Brazil • 12/2013

BBA: Business Administration

PROFESSIONAL SUMMARY

Highly motivated, determined, and coachable M.S. Computer Science candidate (May 2023) seeking help desk technician role. Proficient in Python, C#, C++, JAVA, MySQL, HTML

WORK HISTORY

Defense Technology Equipment – Data Entry/Administrative Assistant

Sterling, VA • 07/2023 – Present.

• Enter requests for quotes into ERP system.

• Working with sales team to ensure that information received from client for price request is complete and enter final quote information into database.

• Submit requests for parts to vendors and maintain follow up until quotes are received.

Multiple Families - Personal Assistant and Childcare Specialist Ashburn, VA • 09/2018 – 07/2023

• Daily fast schedule management for all activities

• Development support and orientation

• Cross team work with parents, teacher, play dates. Agenco Honda - Receptionist

São Paulo, BR • 08/2014 - 04/2015

• Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.

• Monitored and screened visitors to verify accessibility to inter- office personnel.

• Compiled information from files and research to satisfy information requests.

Karter Lubrificantes - Administrative Assistant

São Paulo, BR • 08/2013 - 04/2014

• Managed filing system, entered data and completed other clerical tasks.

• Handle multiple projects/ detail oriented

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Supermix Concreto S.A - Administrative Intern

São Paulo, BR • 07/2011 - 07/2013

• Sorted, opened, and routed mail and deliveries to meet business requirements and manage reports daily.

• Developed and maintained positive relationships with clients by providing excellent customer service.

• Assist with HR responsibilities and in control of payroll. TIVIT - Help Desk

São Paulo, BR • 06/2010 - 06/2011

• Walked individuals through basic troubleshooting tasks.

• Provided on-call support for critical issues related to client software

• Analyzed issues to identify troubleshooting methods needed for quick remediation.

• Configured hardware and granted system permissions to new

• employees.

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