ISAAC

KARIKARI

ady9qb@r.postjobfree.com

502-***-****

Louisville, KY 40206

SKILLS

• Creative problem solver

• Customer Care

• Exceptional communication skills

• MS Windows proficient

• Strong client relations

• File and Data Retrieval Systems

• Coaching and Training

• Transport & Logistics

• Account Reconciliation

• Company Representation

• Business Correspondence

• Strategic Thinking

• Continuous Improvement Process

• Consumer Behavior

• Excellent time management

• Skilled multi-tasker

• Deadline-driven

• Proactive

• Team building

• Inventory control

EDUCATION

Grand Canyon University

Phoenix, AZ • (10/2022)

Bachelor of Science in Criminal

Justice

University of Professional Studies,

Accra, Ghana • (08/2017)

Certificate, Investigative and Forensic

Psychology

PROFESSIONAL SUMMARY

Motivated, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance relative to company success.

COMMULATIVE WORK HISTORIES (2007– 2023)

Commonwealth Of Kentucky Court of Justice - Administrative Officer Louisville, KY • 03/2020 - Current

• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

• Prepared agendas and took notes at meetings to archive proceedings.

• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

• Executed record filing system to improve document organization and management.

• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

Data & Doc Prep Processor (OWDD01) LOUISVILLE IRS

OPERATIONS 802 (138301:US:0802) at JPMorgan Chase Bank, N.A. by Randstad in Louisville, Kentucky

• Logging incoming work

• Sorting, filing, and distributing work, including electronic files, if applicable

• Reviewing incoming documentation/work files

• Scanning documents

• Uploading/downloading information to/from systems

• Processing/reviewing transactions

Ettain Group (ADP Fulfilment) - Warehouse Associate Louisville, Kentucky •

• Verified computations against physical count of stock.

• Alternated goods in inventory by observing first-in and first- Accra Technical University

Accra - Ghana • (08/2008)

HND Mechanical Engineering:

Aggrey Memorial Senior High

Cape Coast, Ghana • (08/2003)

High School Diploma

TRAINING/ CERTIFICATIONS

• Workplace Safety and

Security Management

Workshop

• Workplace Fire Prevention

Training

• Disaster Management

Seminar

• Hazmat

• Package handling

• Warehouse Ethic and

Professionalism Training

• Active Shooter

out approach to keep shelves organized and properly stocked.

• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

• Prepared orders for shipment by picking, packing, and labeling merchandise.

• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

• Collaborated with various departments to manage timely delivery of orders and avoid delays.

UPS Louisville Centennial Hub - PT Feeder Dispatch Supervisor Louisville, KY •

• Communicated with dispatchers, warehouses, and customers regarding outgoing orders.

• Prioritized order security, accuracy, and on-time pickup and delivery.

• E-mailed carriers and customers with shipping updates.

• Directed dispatching, routing, and tracking of about 70 fleet vehicles.

Travelex Currency Services - Accounts Receivable Specialist Louisville, KY - Kentucky •

• Reconciled accounts receivable ledger to verify payments and resolve variances.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.

• Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.

• Supported management by processing invoices and

documents with consistent on-time delivery.

Hertz Car Rentals and Affiliate Companies - Instant Return Customer Service Representative

Louisville, Kentucky •

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Provided primary customer support to internal and external customers.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Updated account information to maintain customer records.

• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

• Utilized customer service software to manage interactions and track customer satisfaction.

• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Manage inventory control levels.

• Assigned warehouse staff by recruiting, selecting, orientating, and training employees.

• Educated customers about billing, payment processing and support policies and procedures.

Zenith Logistics Inc. - Order Selector for Kroger

Louisville, KY •

• Ensure perishable container cargo discharged safely from vessel to warehouse.

• Manage inventory control levels.

• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

• Alternated goods in inventory by observing first-in and first- out approach to keep shelves organized and properly stocked.

• Checked inventory and selected products from specific locations based upon availability.

• Coordinate product allocation

• Collaborated with team members to complete timely orders and avoid delays.

• Safeguarded products in storage to protect from spills and damages

CFAO - Team Leader

Accra, Ghana •

• Mentored and guided employees to foster proper completion of assigned duties.

• Monitored inventory to maintain sufficient supply levels to meet business and customer needs

• Conducted training and mentored team members to promote productivity and commitment to friendly service.

• Established open and professional relationships with team members to achieve quick resolutions for various issues.

• Collaborate with scheduling and planning team to develop and implement best techniques.

• Ensure all required inventory information documents and revisions are accurate, approved and up to date.

• Increased team's safety awareness by 25 percent by creating and implement emergency fire evacuation plan.

Other Relevant institutions worked at.

• FedEx Ground Warehouse – P400

• Radial

• Arvato Bertelsmann

• CTDI

References available upon request.

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