Customer Service Accounts Receivable
Resume:
ISAAC
KARIKARI
***********@*****.***
Louisville, KY 40206
SKILLS
• Creative problem solver
• Customer Care
• Exceptional communication skills
• MS Windows proficient
• Strong client relations
• File and Data Retrieval Systems
• Coaching and Training
• Transport & Logistics
• Account Reconciliation
• Company Representation
• Business Correspondence
• Strategic Thinking
• Continuous Improvement Process
• Consumer Behavior
• Excellent time management
• Skilled multi-tasker
• Deadline-driven
• Proactive
• Team building
• Inventory control
EDUCATION
Grand Canyon University
Phoenix, AZ • (10/2022)
Bachelor of Science in Criminal
Justice
University of Professional Studies,
Accra, Ghana • (08/2017)
Certificate, Investigative and Forensic
Psychology
PROFESSIONAL SUMMARY
Motivated, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance relative to company success.
COMMULATIVE WORK HISTORIES (2007– 2023)
Commonwealth Of Kentucky Court of Justice - Administrative Officer Louisville, KY • 03/2020 - Current
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Prepared agendas and took notes at meetings to archive proceedings.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Data & Doc Prep Processor (OWDD01) LOUISVILLE IRS
OPERATIONS 802 (138301:US:0802) at JPMorgan Chase Bank, N.A. by Randstad in Louisville, Kentucky
• Logging incoming work
• Sorting, filing, and distributing work, including electronic files, if applicable
• Reviewing incoming documentation/work files
• Scanning documents
• Uploading/downloading information to/from systems
• Processing/reviewing transactions
Ettain Group (ADP Fulfilment) - Warehouse Associate Louisville, Kentucky •
• Verified computations against physical count of stock.
• Alternated goods in inventory by observing first-in and first- Accra Technical University
Accra - Ghana • (08/2008)
HND Mechanical Engineering:
Aggrey Memorial Senior High
Cape Coast, Ghana • (08/2003)
High School Diploma
TRAINING/ CERTIFICATIONS
• Workplace Safety and
Security Management
Workshop
• Workplace Fire Prevention
Training
• Disaster Management
Seminar
• Hazmat
• Package handling
• Warehouse Ethic and
Professionalism Training
• Active Shooter
out approach to keep shelves organized and properly stocked.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
UPS Louisville Centennial Hub - PT Feeder Dispatch Supervisor Louisville, KY •
• Communicated with dispatchers, warehouses, and customers regarding outgoing orders.
• Prioritized order security, accuracy, and on-time pickup and delivery.
• E-mailed carriers and customers with shipping updates.
• Directed dispatching, routing, and tracking of about 70 fleet vehicles.
Travelex Currency Services - Accounts Receivable Specialist Louisville, KY - Kentucky •
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
• Supported management by processing invoices and
documents with consistent on-time delivery.
Hertz Car Rentals and Affiliate Companies - Instant Return Customer Service Representative
Louisville, Kentucky •
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Manage inventory control levels.
• Assigned warehouse staff by recruiting, selecting, orientating, and training employees.
• Educated customers about billing, payment processing and support policies and procedures.
Zenith Logistics Inc. - Order Selector for Kroger
Louisville, KY •
• Ensure perishable container cargo discharged safely from vessel to warehouse.
• Manage inventory control levels.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Alternated goods in inventory by observing first-in and first- out approach to keep shelves organized and properly stocked.
• Checked inventory and selected products from specific locations based upon availability.
• Coordinate product allocation
• Collaborated with team members to complete timely orders and avoid delays.
• Safeguarded products in storage to protect from spills and damages
CFAO - Team Leader
Accra, Ghana •
• Mentored and guided employees to foster proper completion of assigned duties.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborate with scheduling and planning team to develop and implement best techniques.
• Ensure all required inventory information documents and revisions are accurate, approved and up to date.
• Increased team's safety awareness by 25 percent by creating and implement emergency fire evacuation plan.
Other Relevant institutions worked at.
• FedEx Ground Warehouse – P400
• Radial
• Arvato Bertelsmann
• CTDI
References available upon request.
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