Customer Service Medical Office

Margaret Walls

**** *.*. ******* ** N., #*, Opelika, AL 36804

334-***-**** • ************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Manages time and prioritizes duties in fast-paced, multi-task environments.

Brings finely tuned attention to detail and commitment to quality to all assigned tasks.

Microsoft Word, Excel, and PowerPoint; Types 40 WPM.

CORE QUALIFICATIONS

Greenway Prime Suite EHR HIPAA Compliance Medical Billing Medical Office Medical Administrative

Patient Registration Medical Practice Management Systems Introduction to CPT & ICD-9 Coding Medical Terminology

EDUCATION

Ultimate Medical Academy

Associate of Science Degree / Health Sciences - Medical Office and Billing Specialist, 2020

PROFESSIONAL EXPERIENCE

Red Roof Inn Plus, Opelika, AL 05/2019 - Present

Red Roof Inn Plus, Opelika, AL 07/2017 - 05/2018

Front Desk Clerk

Welcome guests upon entry to the hotel and assist with check in and check out.

Answer phones, book reservations, and respond to emails and electronic reservations.

Keep records of occupied rooms and guests' accounts.

Prepare check out receipts and collect payments from departing guests.

Audit the daily guest ledger and complete end-of-day hotel accounting duties.

Arkal Automotive, Auburn, AL 05/2018 - 05/2019

Production / Quality

Packaged finished products for shipping.

Inspected to ensure quality and adherence to procedures.

Recorded appropriate information on daily and weekly job sheets.

Complied with company standards of quality assurance and quantity control.

Golden State Foods, Opelika, AL 01/2018 - 05/2018

Compounder / Patty Packer

Packaged according to health and safety standards.

Met production goals and objectives to maintain schedule and operating efficiencies.

Recorded the results of inspection.

Allegiance Temp Agency / Sodecia, Opelika AL 05/2016 - 06/2017

Assembler

Assembled in accordance to verbal and written instructions.

Operated and troubleshot production line machinery and performed minor repairs as needed.

Allegiance Temp Agency / Rapa, Opelika, AL 03/2015 - 05/2016

Material Handler

Presented raw materials and provided them to the assembly workers to produce orders.

Cleaned and organized the warehouse.

Upheld positive work atmosphere by acting and communicating in a manner that promoted cooperation with customers, vendors, co-workers, and management.

Allegiance Temp Agency / Shark Ninja, Opelika, AL 03/2014 - 03/2015

Inspector

Provided testing department with different substances in cups to test vacuums.

Measured out all appropriate powders, solids, and liquids.

Completed all paperwork neatly and correctly and took proper care of equipment.

Allegiance Temp Agency / Hans America, Opelika, AL 02/2013 - 03/2014

Allegiance Temp Agency / Hans America, Opelika, AL 03/2011 – 07/2012

Inspector

Inspected seat covers for defects.

Operated within Standard Operating Procedures (SOP) and Job Safety Analysis (JSA).

Allegiance Temp Agency / AJIN, Opelika, AL 09/2012 - 01/2013

Quality Associate

Manufactured car parts, inspected door frames, and welded inspections.

Noted problems and rejected defective items and sent them for repair.

Recorded the results of inspection, calculated the number of defects, and prepared inspection and test reports.

Allegiance Temp Agency / Thermofisher, Opelika AL 07/2009 - 07/2010

Quality Lab Associate

Worked in small vial manufacturing for drug testing kits.

Packaged finished products and checked for any defects prior to shipping.

VOLUNTEER EXPERIENCE

Lanier Nursing Home, Lanett, AL 08/1994 - 06/1996

Volunteer

Helped facilitate and contribute to a positive environment to enhance residents’ quality of life.

Offered a listening ear, provided companionship, and maintained a safe, secure, and healthy environment.

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