Customer Service Sales Rep

Jill McAfee

Email: *******@***.***

Address: **** **** **** ***** *** 315, Arlington, VA 22202

Phone: 703-***-**** * Cell: 703-***-****

EXPERIENCE

Tax Preparer/Office Administrator/Receptionist

H & R Block/Block Advisors

December 2018 – Present

•Help customers complete their taxes using H & R Block products.

•Represent the H & R Block brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, and personalizing their tax experience.

•Develope strong relationships with customers and with other tax pros.

•Give expert advice when trouble shooting and advising customers on their tax preparation experience.

•Answer incoming calls, greet clients, and schedule and confirm appointments.

•Guide customers when paying their tax preparation forms.

•Close and open cash draw at the opening and end of day.

Sales Rep

SD & A

May 2009 - Present

•Fund raise money for the Arena Stage Capital Fund.

•Awarded bonuses most nights for having the highest average hourly sales and sold subscriptions for Arena Stage, LA Philharmanic, & The Kennedy Center box office.

•Attained $4500 in sales targets on monthly basis.

•Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Sales/Fundraiser

The Shakespeare Theatre

April 2011 - July 2017

•Fundraised money for the nonprofit arts organization The Shakespeare Theatre Company (STC).

•Sold subscription packages for STC.

Sales/Senior Teller

Bank Of America

June 2006 to March 2008

•Particapated in rendering a wide range of services other than deposits to a diverse clientele including loan and credit payments, certified checks, national and international transfers and a myriad of banking transactions

•Coached a team of four tellers and trained new tellers

•Awarded prizes for ability to produce large amounts of sales leads and referrales for banking sales officers

•Assisted customer services representatives during busy banking periods; welcomed and scheduled client meetings with appropriate floor officers

Commission Sales

Nordstrom's

June 2006 - March 2008

•Sold women's designer clothing at a 100% commission rate.

•Assist customers with wardrobing functions and fittings.

•Answer an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product knowledge.

•Expert in customer service and in-depth product knowledge.

•Sold $10,000 in merchandise to one customer.

EDUCATION

University of Virginia, BA, Economics/Math

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