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Project Manager Technical Support

Location:
Columbia, SC
Posted:
August 27, 2023

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Resume:

Stephen M Veverica - ady9o2@r.postjobfree.com

Sr Software Integrations Engineer

AgFirst Farm Credit Bank

July 2021 – Current

Helps the project manager and team in structuring the work and identifying appropriate resources

within the team so that tasks can be accomplished in parallel. Ensure completion of all technical

activities/tasks for projects by the scheduled completion dates. Adhere to and support the AgFirst

project methodology. Work closely with project manager and team to ensure timely and accurate

project reporting. Provide accurate estimates on project tasks. Work closely with project

manager and team to identify risk and create mitigation strategies.

50% technical – 50% business administrative

Systems Analyst

Adapture @ Blue Cross Blue Shield Of SC

Nov 2020 – Mar 2021

Tech Support Analyst working in multiple Applications, to provide technical support to all of IT technical staff and their management. Applications used for this support are Splunk, GitHub, Artifactory, SQL Management Studio, Jenkins, and a multitude of home-grown web applications that serve the purposes of this organization.

Business Solutions Lead

TekSystems @ Bank of America

Nov 2019 - Mar 2020

Responsible for driving Agile team stakeholders thru Program level development adhering to Agile/Jira standards. Working with Portfolio, Solution, and Program levels in Jira to produce quality and efficient development of Software and process dynamics within Small Business and Consumer Credit Card development, production, and deployment. Assisting the transition of team members from Rally to Jira.

Solutions Architect

APEX Systems @ Bank of America

Jan 2019 - Sep 2019

Responsible for the vision, motivation, and guidance of the development leads on critical software projects within the banking arena, as it applies to the Human Resources Lines of business. Giving instruction and guidance to the Agile team members to stay within the conformity of the enterprise guidelines with respect to Network and Data security, Accessibility, Diversity & Inclusion, cost effectiveness, Ethics & Legality, and other daily aspects of concern, as needed to promote a healthy system architecture of technology. Keeping close interaction with internal customers and vendor clients. Providing both low-level (LLD) and high-level diagrams (HLD) using Visio provide working documentation for builds, and to inform the teams visually how the data flows. Performing extensive research daily to understand how each technology interacts with existing servers and applications.

Sr SQL Database Developer

Principle Solutions Group @ Duke Energy

Aug 2017 - Jul 2018

Supporting vender and home-grown software interfaces to SQL databases. Developing ETLs with SSIS. Designing ERDs in SSRS. Managing the BI stack in complete set of environments. Working with customers on every level to provide support for their reporting needs. Managing Projects and issues within JIRA and other tracking systems to provide database interaction such as query modification, troubleshooting, and updates. Working with Senior and Junior developers to accomplish the team’s goals of providing service to the in-house customers. Reports, spreadsheet, and databases are the mainstream of this business. Integrating all business source data to provide much needed information to management. Providing Reporting and Analysis of data warehouse, Data Marts, and other source data using the Microsoft SQL Business Intelligence stack.

Data Consultant

Signature Consulting at Bank of America

Oct 2015 - Apr 2017

Designing Web site for a (UX) Responsive site to market the department’s services. Using AngularJS, Bootstrap, CSS3, HTML5, jQuery, and ASP.NET, I have integrated these protocols into a very responsive user-friendly web experience. Also, integrating SQL server to leverage the database. I work as a consultant to the customer as to their needs for data integration, possibilities to better serve their downstream customer in the field of data reporting. SSIS and SSRS Business Intelligence also integrated into the web site.

Sr Web Application Developer

General Dynamics IT – Doha, Qatar

August 2009 - Jul 2014

·Providing programming and Database technical support by designing web applications for the military. Working on contract in SW Asia, I was the Senior Web Application Developer. My main duties were Requirements gathering and Database Management as well as programming in C# and Visual Basic using ASP.NET/VB.NET as the main programming languages for over 50 applications on 4 separate networks. The focus of this position was to Design, Test, and Implement the databases for each application using an Agile SDLC methodology. Using SQL Management Studio, I would design the database within the scope of the customer’s requirements using an established Data Model.

·Created Database and Database Objects like Tables, Stored Procedures, Views, Triggers, Rules, Defaults, and functions using SQL Management Studio 2005/2008.

·Managed SQL Security on 22 servers over 4 separate networks serving 10+ countries.

·Normalized the databases to provide for scalability and data integrity.

·Provided the customer(s) with data models in the process of gathering requirements to assure the database is designed within the proper scope of the project. I would do this in stages per the customer’s needs and approval.

·Consolidated multiple SQL databases used for ‘Like’ processes by different offices. This provided for a more seamless operation and improved the process altogether.

·Involved with Analysis, Design, Backup, and Recovery for over 100 Databases.

·Provided PowerShell scripts for migrating SharePoint servers for Libraries, User and Group permissions, Group Policy. (GPO)

·Worked alongside System Administrators with VMWare to Tech Upgrade computer systems using imaging and virtual servers.

·Trained the military (programmers) how to properly structure the database to provide consistency in development and maintenance of the database. Maintenance of older applications and their database was necessary to clean up poor coding and improper database design. I spent nearly half of my time reworking the older databases to make them scalable and more efficient.

·Working with Help Desk to provide Active Directory and Active Role Server support (ARS) for all users and groups on the Domain. Group policy administration for all web applications, SharePoint sites, and file shares.

·Supported customers with SharePoint (2007, 2013) issue resolution. I have advanced training in designing Web Parts and querying Lists in SharePoint. Created Applications and web parts using both SharePoint and MS Visual Studio. I have created hundreds of SP Document libraries, Wikis, and Knowledge walls.

·Managed IBM WebSphere Application server for DOD specific Security Java Runtime environment applications.

·Maintained SharePoint Document library for DOD Security Technical Implementation Guides for use by System Administrators..

Webmaster

CSC – Khartoum, Sudan

Jun 2007 - Jul 2009

Providing programming support and Exchange server email support for a remote office in the African country of Sudan This State Department contract was to support the peacekeeping mission in Sudan and to facilitate the main office with communication support. Updating information on the PHP web site and maintaining the Exchange server and all email accounts for the members of this important peacekeeping mission. Maintained a PHP web site using MySQL as the backend database. Simple SQL statements used to query the database to provide content to the users.

Webmaster

EMW – Bishkek, Kyrgyzstan

Apr 2004 – May 2007

Providing technical support to the military as the base webmaster, designing data driven solutions for automating processes typically done with paper trails. Supporting the Communications squadron with web applications using raw ASP front end and SQL Server database back end. Using basic SELECT, INSERT, UPDATE, and DELETE queries from ASP code forms VB to the SQL database to provide the customer with the accurate output data needed to accomplish their tasks.

Also, provided some Visual Basic stand-alone application development using SQL Server as the back-end database. This support gained many kudos and awards from the top brass of the base.

Automation Coordinator

Blue Cross Blue Shield Of South Carolina

Jan 2000 - Apr 2004

Working in the Marketing department of a major insurance company, my job was to traverse 100+ employees from the mainframe dumb terminal world to a modern world of PC workstations and laptops. Along with the hardware conversions, I was tasked to design a Contact Management System and deploy this software to all the Marketing team members. I coordinated information between all departments of Major Group Health Insurance. This gave me insight to coordinate information between the departments of Marketing, Rating, Billing, and Claims. I was also the lead trainer of other software such as MS Office 95, and some other proprietary systems TAO 4.0, ACT 4 I was designing software using Visual Basic 6.0, Flash, Cool Edit, Nero, and Roxio. Databases of MS Access and SQL Server. I worked with the Sales representatives to develop their presentations using MS PowerPoint.

Working with large data to integrate with Business Objects data warehousing software. Extracting data for storage, reports, and archives.

Webmaster and Communications Specialist

USAF

Feb 2002 - Nov 2003

Providing technical support to the military. As a member of the Air National Guard, I was called up to support missions going into Afghanistan. As an Exchange administrator, I maintained the email system for a base of over 700 customers. I developed the base websites at 3 bases worldwide and trained several other military members to maintain these web sites. Other duties were to support the base in troubleshooting communications outages and provide software solutions as needed.

Help Desk Technician

PMSC

Apr 1996 - Dec 1999

Supported Programming staff and their clients in problem resolution on large mainframe Property and Casualty Insurance Applications. Troubleshooting Log files that would indicate cause, logging these entries into an issue tracking system for tracking purposes and resolution. Developed an HTML site that would be used as a knowledge base for future problem resolution. This was a database of Problem/Resolutions housed on a DB2 server that was accessed via Dynamic HTML.

Education:

Southern Wesleyan University

Business Management

1997 - 1999

Trident Technical College

General Studies

1992 - 1994

Community College of the Air Force

Communications Computer Operations

1988 - 1994

Edison Community College

Music Studies

1985 - 1986

Grand Rapids Junior College

General Studies

1982 - 1983



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