Customer Service, Project Manager, Validation, Reconciliation

THERESA ANNE HAVRISKO, PMP

https://www.linkedin.com/in/terryhavrisko

908-***-**** *********@*******.***

SUMMARY OF QUALIFICATIONS

Dedicated, analytical and responsive Customer Service Representative. Innovative problem solver accustomed to coordinating multiple logistics projects within pharmaceutical and healthcare industries. Outstanding communication, team and organizational skills. Known for confidentiality and trust. Have assisted executive teams through major complex projects across multiple departments and external vendors. Known for detail and flexibility.

BUSINESS EXPERIENCE

Tilcon – Contactor February 2022 to Dec 2022

Scale Operator/Dispatch

Managed the Riverdale Quarry Scale house.

Managed vendors for deliveries regarding times and drop off location.

Ensured all trucks dispatched or customer pick up were properly weighed and had the correct information.

Customer service provided for Dispatch and Billing departments. Ensured all credit card information was accurate.

Lowes – part time October 2021 to present

Customer Service

Have won an award for my customer service and have had customers speak directly with my manager regarding my expertise at customer service.

Have trained individuals on the system(s).

Have reviewed purchase orders and scheduled pick-up dates with the customers.

NJ211 – Contractor June 2021 to Dec 2021

Resource Database Specialist

QA – Reviewed all agency information to ensure validation. Called respective agencies to update invalid information.

P-Value Communications October 2016 to March 2020

Quality Analyst

QA – Reviewed all Speaker Bureau programs and sent Meeting Planners notes regarding discrepancies.

Researched for Special projects to identify attendees at each meeting utilizing NPI, SLN and address.

Updated macro in Excel for daily reports.

PSKW – Contractor

Office Assistant – Customer Service Rep February 2016 to August 2016

Overrode pharmacies claim submissions for Medicare D/Medicaid issue.

Researched manual claims and noted specific information for each claim using Adobe.

Transcriptionist of confidential data.

Barnes and Noble College Booksellers – Contractor September 2015 to January 2016

Data Entry Specialist

Entered customer data into company’s CRM.

Brother International – Contractor February 2015 to June 2015

Data Entry/Analysis

Data entry (Excel and Access)

Project Manager and Logistic Structuring (volunteer)

$14k budget. Responsibilities included discussing issues with staff in order to complete offsite event of yearly church function.

Phoenix Marketing Solutions – Contractor March 2013 – March 2014

Project Coordinator

Created budget reports, logistical tracking of confidential documents and assisted senior leadership team with office projects.

Finance Coordinator

Responsible for entering receipts into the SMART system and ensuring no meetings went over budget.

Ensured all receipts added up correctly and the charges were accounted for according to policy.

Facilities Logistics (Volunteer)

Managed vendors and their logistics for vendor event including tables, signs, documents, coordinating dates, times, quality assurance.

PriceWaterhouseCoopers – Contractor August 2012 to November 2012

Project Manager

Responsible for the logistics of the training programs, including Microsoft Live Meeting.

Managed training teleconferences including documenting questions asked, times and instructors.

Barnes & Noble College Booksellers Contractor Aug 2012

Data Analyst

Analyzed data and performed V-lookups on confidential data.

R. R. Bowker November 2007 to December 2008

Project Manager

Managed plans utilizing agile method to ensure twelve projects met triple constraint and followed lifecycle. Projects were completed on time and within project guidelines.

Analyzed project plan and available resources in order to deliver on target.

Directly reported to COO and VP of Data Services.

Chubb Insurance Corp, Whitehouse Station, NJ

Customer Service Representative December 2005 to September 2007

Responsibilities included direct interface with agents and brokers.

Sales of auto quotes.

Ensured policies and procedures regarding car, home and yacht insurance rates were followed.

Sanofi-Aventis, Bridgewater, NJ

Sanofi-Aventis, a diversified global healthcare leader, discovers, develops, and distributes therapeutic solutions to improve the lives of everyone.

Budget & Controls Manager March 2003 to December 2004

Created Purchase orders for the managers to sign.

Managed U.S. $13M budget for vendor payables to ensure accuracy, avoid duplication and comply with net terms. Enhanced vendor relationships and upheld budget constraints. Coordinated large, multi-cultural meetings. Increased staff productivity.

EDUCATION

Masters Certificate in Program Management, George Washington University, 2009.

Bachelor of Science, Business Management/Computer Systems, Fairleigh Dickinson University, 1988.

Project Management Professional (PMP) Certification, Oct 2006.

TECHNICAL SKILLS

Ariba

PeopleSoft

Microsoft Project

Microsoft Office Suite

SDLC

SAP

Logistics

ELKS – Community Outreach Leader

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