Darcy Paschall

Administrative / Accounting Assistant

Summary

ady9mk@r.postjobfree.com

619-***-****

La Mesa, CA

Independent Contractor

Mystery Shopper/Auditor 2022-Present

• Observe and measure customer service, product, quality and environment providing objective, detailed, written narrative reports

• Increased target sales by 43% by improving service awareness and useful insights about customer preference.

• Solicited personal and professional recommendations for solving problems of moderate complexity and importance.

• Consistently met deadlines to achieve 98% approval rating within 12 marketing research companies.

• Conducted audits and inspections of image, brand and compliance Sneaky Kitty

Freelance Administrative Assistant 2020-Present

• Negotiated rent assistance between landlords, tenants and ERAP Program.

• Settlement of $460,000 in back rent and utilities

• Streamlined application process and cut process time by 20%.

• Designed templates and forms to automate production of common correspondence reducing turn around time by 47%

• Admin support including: file, copy, scan, data entry, as well as prepared, managed, formatted and edited documents

• Maintained tenant rental ledgers

• Prepared invoices and reconciled payments

Reputation Impression

Account Manager 2011-2015

• SEO

• Created, maintained, and promoted client’s online presence including social media outlets to stay engaged and relevant.

• 93% success rate in negative content suppression and removal

• Established policies, procedures, systems and standards to avoid negative impacts on organizations and businesses.

• Utilized GotoMeeting to respond to customer inquiries by screen sharing.

• Consistently exceeded bi-weekly 85% targeted renewal rates.

• Accounts Receivable. Processed batch payments and applied to accounts.

• Accounts Payable. Match invoices, packing slips, create receivers and input bills into accounting software.

• General Ledger. Assist with general ledger reconciliation and internal audits.

• Perform other customer service related tasks as needed. SKILLS

MS Office Proficient

Quick Books

Accounting

Analytical, Research &

Organizational skills

Time management

Data Entry

Reputation Management

Troubleshooting &

Problem Solving

PROFESSIONAL EXPERIENCE

EDUCATION

Coastline Community

College

General Studies

Honors Student

2008 - 2011

Mira Costa Community

College

General Studies

Energetic and resourceful Administrative Assistant with stellar work ethic and proven organizational skills. Trained in a variety of office administration tasks. Able to work under pressure, prioritize and handle multiple projects at once. Accounting clerk with 5+ years of experience providing accounting support in A/P, A/R and payroll. Seeking to utilize my versatile skills with proven, stable company.

CERTIFICATION

Administrative Assistant

NCCB - 2023

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