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Customer Service Administrative Assistant

Location:
Saint Cloud, FL
Posted:
August 27, 2023

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Resume:

Recently Certified Medical Administrative Assistant with Medical Billing and Coding. Organized, Self-Motivated, Tech savvy individual with dynamic personality. Provides strong customer service and administrative competencies. An active listener with excellent verbal, written and communication skills. Very good advisor and negotiator who can also bring innovative ideas and has good problem-solving abilities. Ambitious, honest, professional with a team-oriented mindset. Able to work from home, nights, weekends, extended hours as needed. Bilingual ability to speak English and French.

SKILLS SUMMARY

CPT, ICD-10 CM, HCPCS Level 1-2 codes

Attention to Detail

Problem Solver

Microsoft Office Word and Excel

Analytical Skills

Open New Accounts

Order Fulfilments

Dedicated to Excellence

Excellent Interpersonal Skills

Public relations

Adaptability

PROFESSIONAL EXPERIENCE

COMMUNICATION

Excellent verbal communication and listening skills. Excellent ability to communication with diverse populations. Ability to communicate effectively and provide information on products and services.

CUSTOMER SERVICE

Dedicated to providing the best guest experience through listening and providing responsible guest service.

DATA ENTRY

Evaluated source documents to locate needed information. Accurately handled data entry for several clients into company-based software. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports. Added documents to file records and created new records to support filing needs.

RELEVANT EMPLOYMENT HISTORY

COLLECTIVITÉ DE SAINT MARTIN, – Marigot Saint Martin, Guadeloupe 09/2008 – 12/2021

Assistant Manager at Middle School

Scheduled and coordinated meetings, appointments and travel arrangements for management at the Middle School. Handled and submitted all student applications for financial aid in the online government program system. Handled Payroll activities for 2 employees on contract. Was Responsible for financial transactions for student purchases of lost or deteriorated textbooks. Purchased and maintained inventories of school books (hard copy and e-books), office. Equipment, office supplies, machinery, cleaning products, hardware, tools and keys. Corresponded with suppliers through email or mail. Answered incoming calls and placing outgoing call to resolve service, billing or payment issues. Experienced in managing stock, placing, handling orders and issuing purchase orders to companies. Was responsible for making work schedule for a team of 13 employees.

EDUCATION NATIONALE – Abymes, Guadeloupe 09/2002– 08/2005

Teacher

Taught English as a second language to French-speaking middle and high School students in the classroom. Prepared class courses daily for students. Corrected graded assignments. Held open dialogue with students. Organized students in pairs or group to do classwork or oral presentation on research assignments. Attended teacher meetings and teacher/parent conferences.

EDUCATION

Lycée Polyvalent des Iles du Nord, Saint Martin, Guadeloupe

High School Diploma Received 06/1996

Université des Antilles et de la Guyane, Schoelcher, Martinique

Bachelor’s Degree Received 06/2000

Certified Medical Administrative Assistant with Medical Billing and Coding at U.C.F 04/2023



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