Kelly M. Agjaonkar

Columbia, SC

336-***-****

ady9m2@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Seasoned, well rounded Information Technology professional with over 20 years of experience.

- Administrative and technological support to high-level staff, management teams, various 3rd party agencies and contractors, focusing on installations, maintenance of local and network hardware\software, training, managing, and lead on technology projects.

- Seeing each assignment through to a successful completion according to guidelines

- Proven track record of identifying, putting in place processes improvements.

- Ability to work effectively in a team or independently

- Keen interpersonal skills with creative problem-solving abilities

- Strong Organization skills in planning, scheduling, documentation for projects, training, and presentations

- Managing Active Directory. Internal and external access, Maintain and create GPO’s

COMPUTER PROFICIENCY

Windows OS, Apple IOS, Airwatch, inTune, various Cloud Services

SharePoint- Administration Support, Local and Cloud

Citrix XenApp, SCCM, Azure, Exchange, O365, Administrator and support

Sonic Wall. IronPort, TIVOLI, other 3rd party Firewall, Anti-Virus Management software

VMWare, BladeCenter, HP, Dell, Tivoli Enterprise management

MS Office Suites, Outlook, IE, Mozilla, Chrome, TeamViewer, Cloud Environments

Android, IPhone, IPads, client install-setup and support.

Computer hardware and software-setup, migration, and deployment

PROFESSIONAL EXPERIENCE

Assignment: Trinity, NC November 2016 – January 2023

TempurSealy

Senior IT Global Support Analysis

- Identified software needing to be updated, implemented the process to update software and monthly patch process.

- Evaluated software that was not needed, saved the company thousands of dollars.

Implemented the process to remove unnecessary software.

Implemented the process for users to request software not on the approval list.

-Identified the need for a Hardware Disposal process, implemented the process to check if hardware was still under warranty. This saved the company thousands of dollars.

-Identified stale Active Directory users and computers, cleaned up AD and OU’s, organized AD to create an organized structure.

-TempurPedic Retail Store expert, identified security vulnerabilities, Liaison between vendors and Retail Store IT team. Created Retail Store images, Set Policy and Procedures for software and IT processes.

-Created knowledge base articles accessible to all of TempurSealy personnel.

-Set process for security cameras, identified there was no security control in place for users or chain of command.

-IT team lead for projects involving the IT global support department.

-Created documentation for processes and training for all TempurSealy and outside vendors.

-Traveled to several TempurSealy Production plants for AX migration/rollout, lead for IT support and temp support staff at each location.

Assignment: Greensboro, NC February 2015 – July 2016

Litera Corporation

Senior Systems Engineer

- My responsibilities for this company were composed of everything from learning Litera’s proprietary software, Installing, training, and Project management for timelines with updates for servers and to clients.

- Creating training materials for end users

- Keeping detailed information within the guidelines of running and managing projects

- Work with high level clients for support, training, and projects deadlines.

- Within the project phases, suggest and implemented improvements

- Helped with the administration of JIRA, SharePoint, O365, Dynamics, CRM 2012,2015, Servers – Azure, 2003-2012, including all areas of System Administration.

- Set up new VPN environment

- Project Team Lead for several concurrent projects - migrating to O365 cloud environment, cleaning up, maintain Active Directory, Exchange Server, Migration from 2003 Data server to new 2012 Data center.

- Project Lead for setting up new on boarding\off boarding procedures for all employees and Consultants. Including welcome packages and training.

Assignment: Mayodan, NC February 2014 completion December 2014

Bridgestone Aircraft Tire, USA

Systems Administrator

-Evaluate and upgrade system wide network from 2003 servers to 2008 R2, Standard, Enterprise, and Data base, Set up Hyper-V Servers.

-Configured VPN access, Sonic Wall, IronPort

-Created a backup solution for emails archiving, user data and server restore -worked with setting up a disaster recovery plan. (Business continuity)

-Migrated Exchange 2003 to 2010, with redundant servers-setup managed Ironport

-Migrated\updated PDC and BDC, including Active Directory accounts, OU’s, DHPC scopes, Group Policies; to better organize company groups, users and computers.

-Set security protocols for Network and users

-Migrated Pc’s and user profiles from XP to windows 7

-Worked closely with all teams to facilitate a smooth migration and user training.

Assignment: Greensboro, NC August 2013 completion December 2013

LFUSA

Systems and Desktop Engineer

-Responsible for end user assistance during a 3400 user Active Directory migration. This included active troubleshooting, configuration, desktop administration.

-Working as part of a team; to ensure a positive end-user experience for the transition to the new domain.

-Train local tech support in supporting post migration.

-Primary point of contact. Team lead

-Working knowledge of Active directory, Securities, rights and permissions.

-Identify connection\ DNS \ remote issues.

Primary role: Organizing users for migration dates and times, setting up support personnel to be onsite where needed, Collection migration\user data, maintaining master list.

- Pre and post check machines, trouble shoot failed migration, repair.

Tools used: ADMT, Profwiz, Tivoli, Bigfix, ping sweep.

This contract was finished on time.

We migrated close to 3400 users and machines in 3 months.

Infinity Global Danville, Va October 2012 to August 2013

Network and Systems support

Supported 74 users and 100 computers on location and remotely. The position entailed support of all areas, mainly desktop support, all applications, upgrades, installs, repairs, hardware, software and any peripherals.

-Along with Network support and troubleshooting, connection and VPN issues.

-Some PBX\VOIP setup and support.

-Supported Server 2008, 2008 r2

-6 – Hyper-V’s, SQL server, Dynamics 2010, Citrix Clients, Sugar Sync, SharePoint,

-AD\Group Policy management,

-MacAfee enterprise, Malwarebytes Enterprise, Exchange support, WSUS, Solar Winds, SCCM 2007 r3.

-Migrated\Upgraded company to windows 7 and Outlook 2010.

Private Consulting Greensboro, NC August 2011 to October

Since finishing my assignment with D&W FinePack in Greenville, SC; I moved to Greensboro, NC. I have been working as an independent contractor; doing various projects for Individuals and small businesses; ranging from PC, peripheral, Network(s) setups, updates, research for recommendations for upgrades for current systems or new HW and SW.

D&W FinePack Fountain Inn, SC February 2011- August 2011

Exchange Engineer; Data Migration

-Temp contract position; completed with high satisfaction

-Migrated several hundred employees in different Domains/States from Lotus Notes to

Exchange server 2010.

-Migrated users from Exchange server 2003 to Exchange server 2010.

-Exchange Server and Outlook support level II-III-hands on, Create/Update user profiles in Active directory, Exchange servers and on users local Outlook.

-Confirm security rights, levels, policies are in place and accurate

-Responsible for all of user’s data to be migrated to a readable format and no loss of data.

-Update Blackberry server, BES; with user’s information/phones/connection with Exchange server using Blackberry Server. Add, update, remove, set up users on Black berry Servers.

-Configure end user's profiles in Active Directory and on Desktop, including all peripherals; I Pads, I Phones, Tablets, Android OS, BB cell Phones

-Make sure remote users had correct access to data on several domains.

-Check security on Servers and user levels, created policies, mailboxes, GAL, OWA on Exchange 2010, help plan and develop roll out of migration

-Created AD accounts, security policies on MS server 2003 & 2008 R2, linked mailboxes, Group accounts, Room /Equipment mailboxes, Shared Calendars, etc.

-Created and configured User Mailboxes locally and remotely via Terminal server, Tight VNC, MSTSC (MS Remote Desktop)

St. Francis Hospital Greenville, SC June 2009 – November 2010

Desktop Support Specialist; Tier 11/111

- Helped plan, prepare, and implement multi-site technical and administrative support and maintenance on several different PC’s on site and using VLANs

- Determined best utilization to effectively meet each project requirement

- Coordinated Help Desk functions to effectively and efficiently resolve help desk tickets

- Migrated from a windows 98 to a specifically designed software called Connect Care created by EPIC, throughout the hospital, doctors’ offices, and adjacent Bon Secours offices and networks

- Ordered and maintained MIS-related supplies, computers, AV equipment and peripherals

- Prepared & distributed service change notification regarding user accounts and

security levels

- Identify and repair network devices, such as routers and switches that go off-line

-Worked alongside employees and Physicians within all units and doctor offices to train and support persons on the new systems.

- worked with WINTEL desktop applications and WAN/LAN Technologies, personal computers, Internet/Intranet Protocols and standards, Microsoft Office Suite, Citrix Winframe and MS Metaframe,

-Able to work independently or within a team, displaying excellent time management and leadership skills.

LogonHealth Morris Plains, NJ January 2002 – September 2006

Jr. Systems Administrator

-Exchange 5.5 Administrator, setup and deploy Server and accounts, Maintain Exchange Antivirus DAT files-also push out to clients, responsible MS updates, server/mailbox backups and restore.

- Right Fax Administrator, created and supported network systems for new and previous clients, worked at Exodus on mainframe systems for Logon Health.

-Integrated the use of Palm OS systems with Logon Health’s applications.

-Set up, supported and displayed network, PC’s, Palms and peripherals at convention centers, to promote application to potential clients.

-Assisted in developing Policies and Procedures for the Information Technology department; to incorporate security guidelines for users, and some Human Resource guides.

-Document all company equipment and software. Including new PC's and software licenses. Follow -up on all equipment orders.

-Create and update database with information on employees and clients

- Reorganized departments to increase efficiency, reduce expenses, and inventory needs.

-Developed and taught various training sessions for new hires and clients.

J & J Staffing Somerset. NJ 2001 - 2002

Executive Administrator

Previous assignment from J & J staffing

Permabond a division of National Starch & Company Bridgewater, NJ

Responsibilities:

- Reviewed, tracked, and submitted weekly expenses from US & UK management teams.

- Reviewed and submitted monthly financial reports from US & UK management teams

- Gathered statistics and data to submit for monthly reports

- Maintained and distributed monthly department reports

- Coordinated and prioritized the daily activities for the VP for the US and UK offices. Managed correspondence, personal records, travel arrangements, and databases for VP and global directors.

- Interacted on behalf of the VP in sensitive customer and employee relationships, direct contact with senior level management and customer base, assisted other departments when needed.

- Negotiated purchasing of cost effective, quality equipment and supplies, maintained & recorded office supply inventory.

- Created power point slides and documents for internal and external meetings and presentations.

- Developed and implemented systems to streamline office procedures.

- Project manager for lecturer negotiations, site selection, social amenities, and travel hotel arrangements; keeping within a specified budget.

La Salle University Philadelphia, PA 1999 - 2002

Technological Support Supervisor

- Responsible for the maintenance of 3 computer labs of 26 networked PC's each.

- Helped in troubleshooting: LAN and labs

- Performed installations and upgrades of hardware and software throughout the University campus, using ghost software and/or network installs.

- Trained and supervised efforts of all College Work-Study students

- Assisted the IT Director in daily tasks and requests from the Campus Provost

-Computer resource person for Help Desk, Faculty, and Students.

Atlantic City Medical Center Atlantic City, NJ January 1989 - April 1999

Administrative Assistant

-Coordinated data using Windows 95, Office 97, CC-mail, AS 400, Statlan, and Cerner database systems. Throughout a 250+ bed, level 2 Trauma hospitals.

-Compiled. Proofed, and ran daily statistic reports for loss, gain profiles

-Responsible for compliance of OSHA and JCAHO, policies and procedures on a daily basis for annual NJ state evaluation.

-Significant experience in legal documentation, public relations, customer service, staff training, and community education seminars.

-Appointed to serve on the following task forces: Quality Assurance & Compliance, Legal consents, Living Wills, and Material Safety Data Sheets.

EDUCATION

Graduated 2002 Katharine Gibbs School Piscataway, NJ

B.A. Computer Technology

• GPA 3.8 on President's list and active in the student senate

• Courses focusing on troubleshooting and PC repair. Microsoft windows 98, NT, 2000, Novell install, setup and support. Computer concepts, Network topologies, TCP/IP

Certificate 1999 The Cittone Institute Mount Laurel, NJ

Computer Information Systems

• Graduated with a certificate in Windows NT, 98, 95, Microsoft Office, Excel, Access, Word, Power Point, Networking Essentials, Computer Concepts, Trouble shooting, Upgrading and Repairing PC's.

1997-1999 Pennsylvania State University Abington, PA

A.S. General Science Studies with Minor in Psychology

• Courses focused on Anatomy, Physiology, Abnormal & Child Psychology, Sociology, Genetics, and General: Business & Media Law.

Awards Received

-Recognized as one of the most helpful and outgoing personnel within the MIS department at St. Francis Hospital in both divisions.

-Volunteer with La Salle University in local community projects for the advancement of technology for the youth.

-Citations from the NJ Boxing Commission for outstanding ringside EMT care.

-Recognition for going beyond the realm of duty in a crisis situation from Ocean City, NJ Rescue Squad and Atlantic City Medical Center.

-Perfect Attendance from Atlantic City Medical Center

-Recognized from General Nathaniel Green’s Young Marines, Greensboro Division- For being an outstanding Parent Volunteer

Extracurricular Activities

-Certified Volunteer Staff with General Nathaniel Green Young Marines of Greensboro, and Triad Math and Science Academy.

-American Red Cross Rapid Disaster Support

-Asked to speak at Triad Math and Science Academy, College Leadership Program closing ceremony for the last 3 years. 2016,2017,2018. These are used as training for new Teachers, introduction to the program for parents and students.

-Volunteer with VEX Robotics club within Triad Math and Science Academy

-Parent leader working with parent team, to monitor ethical standards and class structure at Triad Math and Science Academy.

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