Customer Service Call Center
Resume:
Mohamed Aymen Salhi
*******************@*****.***
TUNISIA
• Excellent communication and teamwork skills
• Master the Office Word, Excel, Access suite
• The ability to make a quick decision and stay calm under pressure
• Excellent communication and leadership skills
• Excellent analytical and observational skills
• Ability to learn and adapt quickly to changing business and client needs
• Effective verbal and written communication skills
• Ability to work remotely and independently meet timelines and deliverables
• Well organized, self-disciplined, and professional
• Superb problem-solving capabilities
EXPERIENCES
Customer Service 2022 - Present
Qatar Airways, Qatar
• Monitors daily workflow and ensures that correct procedures are followed
• Respond to customer queries over the telephone, email, fax, web chat, social media
• Analyses team reports to assist in identifying areas training needs to improve team performance.
• Handles customer calls that have been escalated by customer service agents to solve the passenger issues.
• Assists passengers and travel agencies with complex queries regarding all QR products and services.
• Ensures fraud checks are completed as required.
• Supervises shift personnel in daily operations, upsell products & services.
• Handles complaints cases immediately as per company policies Senior Sales Associate 2019 - 2022
Enza home yatas, Qatar
• Assisting less experienced Sales Representatives in answering technical questions posed by customers during outbound telephone calls.
• Providing support to less experienced Sales Representatives as needed.
• Preparing and delivering sales presentations to potential and existing customers.
• Developing innovative sales strategies to achieve sales goals.
• Resolving customer complaints in a timely and professional manner to maintain customer loyalty.
• Expanding industry knowledge by attending educational workshops and reading professional publications. Sales executive 2017 - 2019
Landmark group, Qatar
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams Sales 2016 - 2017
Jewelry market, Tunisia
• Provides pricing information to the cashier alongside the weight of the items purchased
• Takes charge of all the inventories in the shop or kiosk by entering them into the computer system
• Helps in the daily display of all items that are available for sale in the shop
• Entertains customers and answers questions respectfully
• Ensures regular increase in sales of jewelry products Therapist 2015 - 2016
Movenpick Hotel, Tunisia
• Assess patients and diagnose mental health issues.
• Create a treatment plan for patients based on the needs of the individual.
• Refer patients to other healthcare professionals if necessary.
• Work with families or couples to administer family or marital counseling. Call Centre agent 2015
Teleperformance Tunisia, Tunisia
• Answering or making calls to clients to learn about and address their needs,
• complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability. EDUCATION
Spa therapist diploma 2014- 2016
Training center, Tunisia
High school Level 2013
LANGUES
English, French, Arabic
REFERENCES
On Request
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