Customer Service Human Resources
Resume:
Tara Shepherd
Charleston, WV *****
ady9jc@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Employment Program Interviewer
Workforce WV - Charleston, WV
March 2022 to Present
My job duties include entering total and partial claims from the web and over the phone; Conducting RESEA Interviews to aid claimants in regaining covered employment; Customer service by phone with claimants to help them understand how/when to file a claim; Working with claimants who have new and continued unemployment claims; Conducting fact finding statements to assess eligibility; Refer customers/ job seekers to the MACC system for employment opportunities/job fairs and WIOA; Using multiple windows to asses issues with claims/ fraud/overpayment; Working with web ABPS, Bluezone- Mainframe; Process data entry by entering wages, statements into Mainframe; Upload reports to the drive to check claims for accuracy; Interview customers to obtain updated contact information and verify data for accuracy; Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity; Carrying out day-day-day duties accurately and efficiently; Demonstrating respect, friendliness and willingness to help wherever needed; Provide customer service skills by communicating to the claimant when RESEA interview is scheduled; Maintaining energy and enthusiasm in fast-paced environment; Using critical thinking to break down problems, evaluate solutions and make decisions; Offering friendly and efficient service to claimants, handled challenging situations with ease; Developing and maintained courteous and effective working relationships; as other duties assigned. Store Manager
Husson's Pizza Kanawha City - Charleston, WV
February 2017 to December 2021
Scheduling, inventory, and managing budgets; Managed inventory control, cash control and store opening and closing procedures; Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback; Using software such as POS, Service Now, and RAPIDS. Completed point of sale opening and closing procedures; Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices; Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation; Approved regular payroll submissions for employees; Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements; Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget; Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Assisted in tax prep for employees and my employer. Completing and transmitting tax forms and documents, bookkeeping, providing administrative services such as accounting, budgeting, project monitoring and reporting, personnel, or procurement and property.
Server
IHOP - Charleston, WV
May 2016 to July 2018
Explained menu items and suggested appropriate options for food allergy concerns; Worked with POS system to place orders, manage bills and handle complimentary items; Bussed and reset tables to keep dining room and work areas clean; Used slow periods to restock supplies; Noted special patron requests and followed up with kitchen to confirm delivery; Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs; Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions; Inspected dishes and utensils for cleanliness. Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Some College in Psychology
Marshall University - Huntington, WV
August 2009 to April 2011
High school diploma
Capital High School - Charleston, WV
2005 to 2009
Skills
• Mentoring (6 years)
• Interviewing (6 years)
• Employment & labor law (2 years)
• Training & development (6 years)
• Recruiting (2 years)
• Workforce development (2 years)
• Microsoft Office (10+ years)
• Office experience (2 years)
• Budgeting (5 years)
• Retail sales (4 years)
• Management (5 years)
• Human Resources (5 years)
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