Customer Service Data Entry
Resume:
ANDRE PARKS
Capital Heights MD
ady9j9@r.postjobfree.com
CAREER SUMMARY
Career-orientated individual seeking employment where I can utilize my experience and capabilities while acquiring new skills and contributing to the achievement of organizational goals. Demonstrated proficiencies in time management, leadership, and problem-solving. Substantial experience in customer service with recent emphasis in performance evaluation, quality assurance and workforce management.
QUALIFICATION SKILLS
•Live Chat Software
•Problem Solving
•Goals Setting
•De-Esclation and Empathy Techniques
•Inventory Management
•Quality Assurance Experience
•Advance Microsoft Office Navigation
•Data Analyst & Relationship Building
•Customer Service
•Troubleshoot
•70 WMP typing speed
•Customer Analysis
•CRM software
•Google Suite
•Collaboration
•Conflict Resolution
PROFESSIONAL EXPERIENCE
Parks & Recreations March 2017 - August 2023
Customer Service Representative ( Remote)
•Provide real-time support and give clients helpful links Q&A sites to assist them with their issues
•Handle inbound message queries from clients via live chat platform
•Effectively and routinely balanced multiple customers through multiple chat sessions at one time
•Met or exceeded scorecard requirements for productively, schedule adherence, quality and attendance
•Assisted customers with account inquiries through telephone calls and emails with a 98% resolution rate.
•Upheld quality control policies and procedures to increase customer satisfcation.
•Handled disputes leading to reduction in complaints and an increase in customer satifaction rates 75%,
•Eliminated customer complaints by 53% through effective problem solving and traiing staff,
Trippe Supply August 2015-January 2017
Data Entry (Remote)
•Performed company administrative duties clerical: Analyzed customer entries in company data base for inaccuracies, responded to customer emails, developed call script for phone and email correspondence.
•Verified details with policyholders and requested additional information.
•Walked customers through the claim process, and answered any general questions
•Managed asset recoveries for claims, including salvage and subrogation.
•Checked documentation for appropriate coding, catching errors and making revisions.
EDUCATION HISTORY
Suitland High School High School Diploma
ATTRIBUTES
Proficient in Microsoft Office, Powerpoint, Excel, Windows,Outlook, Google suite.
Exceeded day to day goals by 100% by providing proactive and effective customer service.
Demonstrated professional etiquette, improving positive feedback and 5-star rating by 98%.
Drove quality insurance(QA) from an average of 55% to 98%
Proficient in all general office skills: Data entry, chat, emailing, faxing and operating systems.
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