LAURA E. WELLER

ady9iw@r.postjobfree.com

Dedicated, energetic professional with extensive experience in support of internal and external customers and office management. Superior writing and editing ability with all types of documents. Skilled at finding solutions and looking for opportunities to contribute above and beyond expectations. Excellent analytical, creative, and problem-solving skills with the ability to manage multiple projects from concept through delivery.

Technical Skills

Microsoft Office Suite (Word, Outlook, Power Point, Excel, Publisher, Access)

Customer Relations Management (CRM) software, including Zoho & Raiser’s Edge NXT

QuoteWerks

Google Docs & Calendar

Advanced Internet research

Adobe Acrobat editing

All standard office machines

Areas of Expertise

Demonstrated organizational, follow-through and management skills

Dedicated to providing the highest degree of customer service for both internal and external customers as well as maintaining the utmost discretion with confidential matters

Stringent attention to detail in planning, trouble-shooting and implementation of new processes

Superior grammar, writing, editing and proofreading skills

Excellent multi-tasking in administrative duties and executive support Education

University of California at Davis

Earned Bachelor's Degree in three years with high honors at graduation

Major in Psychology; Minor in English

Cumulative GPA: 3.7

Professional Experience

Development Coordinator, Council on Aging – Santa Rosa, CA Nov 2021 – March 2023

Assistant to Director of Development – scheduling, meeting preparation, correspondence

Coordinated monthly donor mailings and semi-annual appeal mass mailings

Participated in all aspects of fundraising event planning Administrative Assistant, National Storage Tank, Inc. – Santa Rosa, CA Sept 2020 – Oct 2021

Prepared customer quotes for Vice President/Director of Sales and other sales reps

Data Entry into CRM, including assigning leads, creating contacts, adding and updating deals and maintaining customer information

Created process for following up with customers regarding quotes – email communication, tracking in database, keeping sales reps apprised of questions and other developments Evening Sales Associate, Meadowlark Gallery - Corte Madera, CA Sept 2018 – Jan 2020

Key Holder – responsible for closing procedures every evening

Greeting all guests, answered questions and made suggestions, assisted with merchandise

Provided cashier service and complimentary professional gift wrapping Office Administrator, RE/MAX Gold Real Estate – Mill Valley, CA Aug 2018 – Nov 2018

Office management of front desk, conference rooms, phones, faxes, mail & deliveries

Generated and trafficked Broker Demand documentation

Created Open House flyers and assisted agents with listing packets as requested

Maintained all office machines, supplies and proprietary materials (forms, listing binders) Office Manager, The Spinnaker Restaurant – Sausalito, CA April 2018 – Aug 2018 (contract)

Prepared and distributed weekly payroll

Managed cash and check receipts from bartenders and servers daily

Oversaw A/R and A/P process from invoice through file and database management

Processed bank deposits, including remote checks

Responsible for on-boarding process for new hires; other HR duties as needed Administrative Assistant, Brayton Purcell LLP – Novato, CA Feb 2016 – April 2017

Created and served weekly defendant service packets at request of Counsel

Tracked receipt and generated Proofs of Service for filing or eFiling in CA Superior Court

Updated and maintained client and defendant database information

Processed defendants’ Answers – prepared and eFiled Requests for Default as needed Weekend Office Administrator, Bradley Real Estate – San Rafael, CA April 2015 – Aug 2018

Office management of front desk, conference rooms, phones, faxes, mail & deliveries

Generated and trafficked Broker Demand documentation

Created Open House flyers and assisted agents with listing packets as requested

Maintained all office machines, supplies and proprietary materials (forms, listing binders) Customer Support Specialist/Customer Correspondence Specialist, One Legal LLC - Novato, CA Sept 2006 –Jan 2014

Responded to all customer inquiries, including billing, order placement & technical support and documented all contact in CRM

Superior success rate with first call resolution and average Net Promoter Score

Updated CRM knowledge base, developing standard text and training materials

Implemented training and departmental on-boarding procedures for new employees

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