PROFILE:

A versatile, analytical hard-working administrator with a practical hands-on approach, who always preserves to achieve the best results. Able to collect and analyze information, digest facts/figures and quickly grasp complex technical issues. Excellent negotiation and problem-solving skills and swiftly identify the root of any problem and develop an effective solution. Proven ability to manage and complete projects to the highest standard with meticulous attention to detail and withing agreed deadlines.

EXPERIENCE:

Nephrology Associates Medical Group, Inc. July 2020 – February 2022

Referral Coordinator

Responsible for gathering data to obtain authorizations for services provided by NAMG providers.

The position involves detailed research and follow-up on authorization request

Interact with internal staff, insurance carriers, dialysis units and primary care provider offices

Ensure charges have been billed correctly to balance accounts

The position supports the company’s overall operation by efficiently and effectively requesting and retrieving authorization for service rendered by the Nephrologist.

Rite Aid Pharmacy – March 2020 to July 2020 (Covid Relief Part Time Worker)

Cashier

Responsible for purchase transactions including cash, checks and credit cards

Knowledge of store merchandise for up selling purposes

Provided exceptional customer service

Stock and pricing knowledge

Restocked merchandise utilizing a planogram

Knowledge of store opening and closing policies and procedures

Kaiser Permanente – October 2008 – February 2020

Assistant Department Administrator

Supervised daily operations and service deliver for a Medical Office Building

Managed 115 union represented staff of RNs, Mas LVNs and Receptionist

Assisted in developing and monitoring budgets and resource allocations

Screen, interview, hire, train and maintained the competency of all department staff.

Processed daily staffing schedules

Processed Leave of Absence, Workers Comp and return to work forms

On-boarding of all new hires

Processed and approved payroll

Performed staff evaluations

Conducted employee coaching to improve performance

Collaborated with managers to resolve human resource, labor relations, employee and department safety and risk management issues.

Worked with several departments on process improvement projects.

Kaiser Permanente – November 2000 - October 2008

Respiratory Care Practitioner

Assessed, planned, implemented, and evaluated respiratory therapy care for life support patients to patient in all areas of the medical center.

Collaborated with hospital charge nurse to implement register personnel to meet staffing demands

Initiated a didactic neonatal training program for staff to increase efficiency in patient care

Lead therapist

Preceptor for new hires

Trained in Neonatal Transport.

EDUCATION:

April 2013 BA – Business Administration, University of Redlands

June 1994 AS – Respiratory Care El Camino Jr. College

SKILLS:

Excel

Microsoft Word

MS Outlook

Epic Medical Records

PowerPoint

Taleo – HR Software

Certified First Aid/CPR

REFERENCE:

Available upon request.

Contact this candidate