Customer Service Retail Sales

JESSICA DIGGINS

**** * **** ***, *****, NE ****4

402-***-**** *******.********@*****.***

Career Overview

Experienced professional who effectively multi-tasks and balances customer needs with company demands. Self-directed and self-motivated team player who also works well independently. Highly energetic, outgoing and detail-oriented. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Handles multiple responsibilities simultaneously.

Core Strengths

Cheerful and energetic

Superior customer service

Staff training and development

Inventory control

Invoice processing

Data entry and processing

Work Experience

Data Analyst March 2022 – September 2023

BGIS Omaha, NE / Remote

Gather and input asset data for social media data centers. Proficient in Microsoft, Smartsheet, E-Builder, Procore, BIM360, Sharepoint, Workshare

Parts Specialist April 2018 – September 2021

Truck Center Companies Omaha, NE

Customer service. Warehouse, shipping/receiving, invoicing. Parts ordering and distributing. Daily reports, stocking, inventory, retail and wholesale sales. Proficient in Excede, DocuPhase

Admin/Body Shop Supervisor/Parts Specialist April 2016 – December 2017

Unique Auto Omaha, NE

Customer service, accounts receivable. Body estimates, repair estimates. Opening/closing procedures. Inquire with Insurance companies. Daily reports, Parts ordering and distributing. Stocking and inventory. Proficient in Microsoft, Mitchell

Parts Specialist April 2013 – April 2016

Lift Solutions Inc. Omaha, NE / Denver, CO

Maintaining inventory through stock, shrinks/overages, cycle counts. Customer service, obtaining and retaining wholesale accounts as well as retail sales. Parts distribution, shipping and receiving, warehouse. Daily reports, opening/closing responsibilities. Scheduling, training new employees.

Parts Manager April 2004 – Aug 2012

Napa Auto Parts Omaha, NE

Customer service. Wholesale and retail sales. Accounts receivable, daily reports. Scheduling, supervising, and maintaining a good work environment between employees. Inventory, shipping and receiving, dispatching. Opening/closing responsibilities.

Hostess/Waitress March 2000 – April 2004

Immanuel Village and Terrace Omaha, NE

Exceptional service by greeting and serving residents in a timely, friendly manner. Assisted servers and dining room hosts. Managed closing duties, including restocking items and cleanliness of dining area.

Educational Background

Northwest High School

Graduated 2004 Diploma

Maintained 3.5 GPA or above

Certifications/Training

Forklift Certified

OSHA Certified

NFPA 70E Certified

ASE Certified – Parts

References upon Request

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