Customer Service Business Development

ANNE MORMILE

** ********* **. ************, ** 12570 941-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Care Manager skilled at communication, organizing, and problem solving for excellent case/care management.

EXPERIENCE

Care Manager

LIFEPlan-Mt. Kisco/Poughkeepsie, NY 2018-Present

Utilize strong advocacy and communication skills to aid and ensure members attain desired outcomes, promoted self-advocacy and member’s civil rights.

Update/maintain caseload files and health electronic records are compliant, and all documentation and service standards are met, including the completion of activity notes and Life Plans

Utilize technology skills and capable of learning new software to work primarily from remote office, focusing on outreach and coordinating member services

Coordinate time management and prioritization skills to achieve multiple member outcomes

Apply empathy, cultural sensitivity, sound judgment and strong attention to detail supporting members and families

Business Development Consultant

Curry Toyota -Cortlandt, NY 2010-2012

●Contacted customers to follow up on purchases, complaints, suggest new merchandise and inform them about promotions and upcoming events.

●Documented all customer inquiries.

●Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Benefits Analyst

Towers Perrin Hawthorne, NY 2000-2001

●Performed initial client assessment and analysis to begin research process.

●Worked directly with clients to read through, verify and compare employee health and financial benefits with other competitive companies.

●Researched and updated all required materials needed.

●Verified data integrity and accuracy.

●Inputted and printed data comparison documents at client’s request.

Benefits Coordinator

Pepsi Bottling Group -Somers, NY 1998-2000

●Researched and analyzed employee compensation and benefits.

●Obtained documents and approvals for retirees and Senior Benefits Analysts.

●Entered details such as retiree benefit amounts, account information and call logs into computer system.

●Analyzed departmental documents for appropriate distribution and filing.

Primary Rehabilitation Counselor

Search for Change -Mahopac, NY 1997-1998

●Provided individual and group therapy for chronic mentally ill and MICA clients.

●Handled development and implementation of daily living skills, socialization, assertiveness training, preventative medicine training, symptom management, problem solving and vocational training.

●Managed client cases as a direct care counselor and case manager with lateral contacts, community support agencies, and complete services for Medicaid.

●Responsible for assessment documentation.

SOFTWARE/TECHNOLOGY Medisked, CX360, Word, Outlook, Office 365, ADP

EDUCATION

Master of Arts: Psychology, 2001

Pace University -New York, NY

Bachelor of Science: Psychology, 1997

Mercy College -Dobbs Ferry, NY

REFERENCES UPON REQUEST

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