Customer Service Human Resources
Resume:
PIERRE LOGON
407-***-**** ***********@*****.*** Davenport, FLORIDA 33837
Experienced in leading and managing people, assessing their situations, capabilities, and problems to determine what services are required to meet their needs. Extensive computer training, including knowledge of multiple networking environments and business software packages. Excellent problem-solving skills, able to professionally assess a situation, address the major issues, and make timely and smart decisions to resolve the problem especially in high stress environments. Team leadership and collaboration, strong reputation for integrity and dependability, able to focus and motivate team members producing results.
career objective
experience
ADMINISTRATOR
Orchid One Nursing Staffing, Kissimmee,
FL
Sep 2021 - Present
Trained newly hired employees
regarding company procedures,
standards and goals.
•
Recorded profits and losses in
databases and sorted financial
documents in company filing systems.
•
Distributed memos, messages and faxes
to appropriate parties to improve
company correspondence.
•
Answered phone calls and emails from
staff to address questions, complaints
and needs.
•
Developed employee teams and
delegated office tasks to increase office
productivity and success.
•
Performed invoicing and budget
tracking tasks to monitor financial
progress.
•
Handled vendor relations and
negotiated contract renewals, terms and
•
Mar 2022
MED SCHOOL
GPA 3.6
Columbus Central University of
Medicine,
Belize
Dec 2017
BACHELOR OF SCIENCE IN NETWORK
SECURITY
Herzing University,
Madison,, WI
Jun 1997
HIGH SCHOOL DIPLOMA
LYCEE MODERNE,
ABENGOUROU
education
expirations.
Coordinated employee schedules and
set dates for company meetings and
appointments.
•
Researched and reviewed regulatory,
technical or market issues related to
sustainability.
•
Administered and created training and
awareness presentations or materials.
•
Supervised and coordinated work
activities of subordinates and staff
relating to employment, compensation,
labor relations and employee relations.
•
Hired employees and process hiring-
related paperwork.
•
Interpreted and explained human
resources policies, procedures, laws,
standards, and regulations.
•
Scheduled and conducted new
employee orientations.
•
MANAGER OF OPERATIONS
Rhema Senior Care, Kissimmee, FL
Jul 2019 - Sep 2021
Maintained professional working
relationships and promoted open lines
of communication with clients
•
Strategized with leadership to stay
ahead of changing customer needs and
labor planning concerns.
•
Developed talented team, participating
in hiring, coaching and performance
management processes.
•
Liaised between employees and
managers and disseminated important
business information.
•
Measured staff and process productivity
and utilized results to make helpful
equipment and staffing adjustments.
•
Maintained secure environment for staff
and residents, following established
safety standards.
•
IT TECHNICIAN MANAGER
TRANSCORE, Kissimmee, FL
Oct 2020 - Feb 2021
Performed preventative maintenance to
achieve ideal technological operations.
•
Inspected and diagnosed issues with
equipment to find solutions.
•
Created training materials and
procedures to maintain optimal
functionality.
•
IT SUPPORT SPECIALIST
ATOS/DISNEY, celebration, florida
Feb 2020 - Apr 2020
Provided customers with overview of
installation activity, site-specific
information, and access to technical
contacts.
•
Used proactive monitoring procedures
and tools to identify problem-prevention
opportunities.
•
Troubleshot issues on device-specific
problems, network performance and
internet connectivity.
•
Delivered support for internet service
and connectivity-related issues
pertaining to operating system, PC and
browser configuration.
•
Conducted customer service recoveries
using technical knowledge and business
skills.
•
BILINGUAL DATA ANALYST SUPERVISOR
Bristol, Squibb – Synectics, Tampa, US
Aug 2019 - Feb 2020
French-english) Respond to requests for
technical assistance in person, via
phone Diagnose and resolve technical
hardware and software issues using
Ticketing System Research questions
using available information resources
•
LEAD COMPUTER TECHNICIAN
Tampa General Hospital / Vistana
Signatures, KForce, Orlando, US
Jan 2017 - Jul 2019
Maintained and administered computer
networks and related computing
environments including computer
hardware, systems and applications
software, and all configurations
•
Performed data backups and disaster
recovery operations for the client
directory
•
Diagnosed, troubleshot, and resolved
hardware, software, or other network
•
and system problems, and replaced
defective components when necessary
COMPUTER TECHNICIAN
N.I.C, Wisconsin state agency- Wisconsin,
Madison, WI
Mar 2014 - Jan 2017
Respond to requests for technical
assistance in person, via phone,
electronically Diagnose and resolve
technical hardware and software issues
•
Research questions using available
information resources Train computer
users
•
COMPUTER TECHNICIAN
Wisconsin Army National Guard, MADISON,
WI
Jan 2013 - Mar 2016
Redirect problem to correct resource
Identify and escalate situations
requiring urgent attention Track and
route problems and requests and
document resolution Prepare activity
reports Inform management of
recurring problems Stay current with
system information, changes and
updates
•
HELPDESK TECHNICIAN
Trek Bicycle by the agency TEKsystems,
WATERLOO, WI
Oct 2013 - Mar 2014
Inputs and maintains SharePoint data
for the Human Resources and Financial
departs
•
Repairs computers with minor damage
and recycles computers and printers
when no longer useable or repairable
•
Performs inspections, diagnostics, and
troubleshooting of all computers.
•
HOME CARE PROVIDER
Floral Company, Covington, GA
May 2009 - Feb 2013
Monitored patient condition by taking
measurements of temperature and
blood pressure.
•
Adhered to professional standards to
protect reputation of home care agency.
•
Prepared beds and changed linens,
maximizing patient comfort.
•
Bathed patients and assisted with ADLs,
promoting autonomy while monitoring
safety.
•
Checked and documented patient vitals
to decipher changes in progress.
•
skills
• Development and web technologies • Personnel Management
• Information Technology • French & English Languages
• Java Programming • Oral & Written Communication
• Computer Maintenance • JQuery/SQL/PHP/CSS/HTML 4 & 5
• Troubleshooting • Adobe Photoshop
• Microsoft Office Suite • Training & Development
• Customer Service • Project Management
• Resourceful and Analytical • Budget Development
• Verbal and Written Communication • Strategic Planning
• Work Planning and Prioritization • Multiple Priorities Management
• Attention to Detail • Operations Oversight
• Continuous Improvements • Overcoming Obstacles
• Event Coordination • Meeting Support
• Administrative and Clerical Support • Financial Oversight
• New Hire Onboarding • General Management and Administration
• Time Sheet Processing • Contract Administration
• Personable and Approachable • Network Development and Administration
• Employee Supervision • System Builder
• Regulator Compliance • Staffing Assignments
• First Aid • Cardiopulmonary Resuscitation (CPR)
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