Kelly Hemphill

Chicago, IL • 847-***-**** • ady9dm@r.postjobfree.com • www.linkedin.com/in/kelly-hemphill-116548272

Conferences and Sponsorships Specialist

2+ years’ experience managing all aspects of sponsorships, conferences/exhibits • Support brand marketing teams and collaborate with various stakeholders, including conference organizers, meeting vendors, field sales force, and Medical/Legal/Regulatory/Compliance teams • proficient in leading and planning meetings while using logistics and other tactics within respective budget • experience working with internal and external clients and managing high volume accounts • proven ability to set up conferences for corporate-wide events • exceptional organizational skills • strong prioritization when coordinating multiple events simultaneously • experience working with global companies experience • experience working fully remote and in hybrid positions

Tools and Technical Skills

Microsoft Suite: Word, Excel, PowerPoint, Smartsheet, and Access

SAP Systems Training, ADP System Training, and Fourthshift Systems Training

Cisco Phone System

Computer and Machine Sales training

Collaboration/Screenshare: Teams • Zoom • WebEx

Professional Experience

Tolmar Pharmaceutical, Inc, Buffalo Grove, IL September 2014 – March 2023

Conferences and Sponsorships Manager August 2022 – March 2023

Managed all aspects of the sponsorships, conferences/exhibits, speaker programs, and marketing collateral print and fulfillment management for on-market brands.

Worked with brand leads and analytics to design and manage a Key Performance Indicator tracking (KPI) that will inform decisions regarding the marketing tactical plan regarding Conferences/Sponsorships.

Worked within and managed approved budgets for all projects and vendors.

Managed organization of collateral, booth development, shipping, field sales assignments, lodging, and travel for all congress

Responsible for printing and distributing marketing materials to the sales force and other external customers.

Coordinated sponsorship meeting attendees' schedules.

Managed the legal/compliance approval, planning, and logistics of all conferences and sponsorship exhibiting events and speakers.

Customer Service Manager March 2018 – October 2022

Acquired new roles and responsibilities as a manager within Tolmar Pharmaceuticals.

Assisted the Office Manager with daily duties and provided key reports to sales operations, marketing, analytics, contracts, and pricing team.

Trained new hires on the Return Goods Policy (RGA’S), order entry process, and the day-to-day workings of customer service.

Audited expense reports and provide detailed reports to our third-party compliance team.

Worked as a liaison for the onboarding of Syneos Health Systems.

Played a crucial role in launching our newest product Fensolvi.

Senior Customer Service Representative September 2014 –March 2018

Point person for developing the customer service department for Tolmar Pharmaceuticals Sales and Marketing Division.

Implemented the Cisco phone system, Return Good Authorization process, and the Product Complaint Replacement program.

Reported directly to the VP of Sales and Sales Operation while being tasked with building relationships between distributors, the sales force, and Health Care Providers.

Maintained distributor contracts, weekly sales orders (EDI and manual orders), and inventory levels for current products.

Rexam Healthcare, Buffalo Grove, IL June 2013 – September 2014

Customer Service Representative

Assisted with daily Office Manager duties.

Responsible for Key accounts, including Astra Zeneca, Merck, and other international key accounts.

Gained account loyalty by developing productive and long-term relationships with other Departments.

Coordinate international shipping documents while ensuring overall customer satisfaction.

Pampered Chef, Buffalo Grove, IL 2011-2012

Customer Service Consultant

Responsible for providing exceptional customer service and sales support to over 200 customers.

Trained other consultants to provide a welcoming presence to large accounts, providing them with the opportunity to increase show sales.

RTC, Rolling Meadows, IL 2007-2009

Account Services Representative / Inside Sales

Global marketing and manufacturing company employing over 900 people.

Clients include Procter and Gamble, Wal-Mart, Walgreens, and Nike.

Worked with customers to understand overall business needs; placed new and repeat orders. Expedited and coordinated national and international shipping while ensuring overall customer satisfaction.

Key accounts included Publix, Family Dollar, and Procter and Gamble.

Led project team for a $1.2 million dollar Publix account, overseeing shipping, imports, and customer relations while coordinating with sales management..

Earned the Ulta account worth $474,000 dollars in profits through building relationships and executing upon customer goals.

Illinois Tool Works (ITW), Glenview, IL

Customer Service Inside Sales Manager 2003-2007

Maintained customer pricing, margins, and inventory levels while managing customer expectations.

Increased sales consistently through identifying and selling packaging products.

Entrusted to maintain between 20-30 accounts for the Vice President of the Sales department.

Ensured adequate inventory levels, replenishment of stock and pricing.

Accounts included US Can/Ball Corporation, Nucor Steel, and Central Steel and Wire.

Customer Service Manager 2001-2003

Sought out to create a new Customer Service Department initializing the process of setting up all internal ITW locations and distributors currently in use today.

Turned quotes into orders more than 65% of the time by analyzing customer data and utilizing personal knowledge of products.

Education

Associates Degree in Business Administration

Harper Community College, Palatine, IL

Oakton Community College, Des Plaines, IL

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