Customer Service Rep
Resume:
S. Johnson
Jacksonville, FL *****
ady9d8@r.postjobfree.com
A Customer Service professional with over 15 years of experience providing the highest level of customer support and satisfaction. Accustomed to working in a fast-paced environment with the ability to think quickly and successfully handle difficult client situations. Also experienced in Windows based applications and multi-line telecommunications systems as well as the internet. Excellent interpersonal skills with the ability to work well in a team environment or independently. Able to employ skills in both supervisory or support staff roles. Authorized to work in the US for any employer
Work Experience
Help Desk Support Tech.
CJS Solutions Group - Jacksonville, FL
September 2019 to 2023
• Served as the first point of contact for clients requiring information technology help
• Ask questions regarding problems in order to find out the gravity of the problem
• Support problem identification processes, and assisted in resolving issues
• Perform remote troubleshooting through screen sharing applications
• Provide accurate IT related products information
• Direct unresolved issues to the next level of support
• Followed up with clients to ensure that provided solutions had been sufficient
Customer Service Rep. II
Incomm - Jacksonville, FL
August 2017 to March 2019
Customer Service Rep II Incomm - Jacksonville, FL
• To assist customers with problems and questions concerning the operation of customers debit card, atm card.
• Research and resolve disputes on accounts and setting up balance transfers on credit card accounts.
• Maintain files relating to customer use of these services or transaction accounts.
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help
Customer Service Rep.
Dial America. - Jacksonville, FL
May 2016 to June 2017
Customer Service Rep. Dial America Inc. - Jacksonville, FL
• Explaining company policies, servicing and updating customer accounts.
• Listen and respond to customers' needs and concerns
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help
Customer Service Rep.
Fanatics Inc. - Jacksonville, FL
June 2015 to March 2017
Customer Service Rep. Fanatics Inc. - Jacksonville, FL
• Responsible for handling Merchandise Order calls and Customer Service telephone and written communications. To provide support to our Fans regarding order status, product availability/description, and any other questions our Fan's may have.
• Be an advocate for the Fan by owning their problems or questions and working relentlessly to deliver an amazing Fan experience.
• Handle inbound calls/written communications from Fans regarding orders and customer service inquiries.
• Compose email responses, create tickets, and follow through on Fan requests in a reasonable amount of time so you can help more Fans.
Education
Some college in Liberal Arts & Sciences
Florida State College at Jacksonville - Jacksonville, FL
July 2013 to February 2014
Technical Certificate
Cosmetology Regency Beauty Institute Jacksonville
2011 to 2012
Graduated in General Education Degree
Florida State College at Jacksonville - Jacksonville, FL
April 2004 to January 2005
Skills
• Remote Access Software
• LAN • VPN • Help Desk • Microsoft Windows • Operating Systems • Active Directory
Contact this candidate