Store Manager Customer Service

CURRICULUM VITAE

JOSEPHINE GULAPA CALMA

Doha – Qatar

Mobile: +974-****-****

Gmail: ******************@*****.***

Objective:

Seeking a suitable employment where I can utilize my creativity and experience in reputed organization with opportunities for growth and self-development, at the same time I can share my knowledge where the performance is challenging but responsible. With 15 years of total experience. (9 YEARS IN QATAR)

Language:

Arabic – Understands and can speak Arabic

English – Fluent, Can read and write

Tagalog – Fluent, Can read and write

Work Experiences

A)Supervisor/Cashier

Company : Wooden Bakery, Doha Qatar

Duration : November 28, 2019 up to present

Duties & Responsibilities

1)Organize store arrangement and duties for the staff, inspect grooming and attire of staff, rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools. Ensure all tools and equipment are clean.

2)For opening shift, counting cash flow and open the register.

3)For next shift, prepares cash flow report then submit to the Manager

4)Checking the displayed items and ensure all the expired products are removed from the display area

5)Send requests and prepare the order for the next day to the factory via email

6)Receive and checking the newly delivered products from factory

7)Inventory of store every end of the month. Complete scheduled inventories and stock requisition of necessary supplies

8)Arrange schedule of the staffs and ensure team are working to ensure excellent services are provided to the clients.

9)Welcome and acknowledge all customers according to company standards

10)Ensure uniform and personal appearance of the team are clean and professional, maintain confidentiality, of proprietary information and protect company assets

11)Summarize the total sales and prepares report to the store manager

12)Follow all company and safety and security policies and procedures, report accidents/incidents, injuries, and unsafe work condition to the manager

13)Complete work orders for maintenance work

B)Receptionist / Cashier / Waitress

Company : Final Shot Café, Doha Qatar

Designation : Receptionist/waitress/cashier

Duration : April -2014 November 22, 2019 (5 Years & 7 Months)

1)Counting cash flow and open the register. Prepares report and submit to the Manager

2)Assists the customers and ensure their needs are well attended

3)Taking orders and serve the customers

4)Prepare the billiard table and log customers game

5)Prepares weekly and monthly sales report

C)Store Manager for Fashion Apparel

Company : WHOOPS & REBORN SM Mall Bulacan & Pampanga Phils.

Position : Store Manager

Duration : 2009 May – 2014 March (4 Years & 10 Months)

1)Over all in charge in the full operation of two stores inside mall

2)Prepares weekly, monthly and quarterly report and submit to the owner

3)Attends weekly and monthly meetings

4)Organize the store arrangement, presentation and monthly promotional

5)Manage the employees and arrange the individual rest day, ensure that all areas to be attended especially during weekends and holidays

6)Prepares annual report for the performance of the stores and submit to the owner.

7)Ensure all the items has been logged, monitored and new order has been placed to the supplier

8)Managed the receiving of all the deliveries

D)Cashier / Waitress

Company : Ipponyarri Ramen House, Laguna Philippines

Position : Cashier, food attendant and waitress.

Duration : 2008 January to 2009 May (1 Year & 5 Months)

1)Ensure all customers are properly attended

2)Take orders and served the customers

3)Arrange the tables and ensure the cleanliness is in order all the time

Education Qualification:

Completed high school education 1998 - 2002

Personal information

Date of birth : 19th June 1985

Nationality : Filipino

Sex : Female

Religion : Christianity

Marital status : Single

Skills

Excellent teamwork and leadership skill

Excellent dealing with customers and colleagues

Good communication and public relation

Flexible and willing to accept different assignment even under pressure

Friendly, polite, responsible & reliable with excellent customer service skill

Confidence in giving advice and information.

Always thinking of positive ideas

Personal Document Details:

Passport No : P0227517C

Date of Expiry : 24/05/203

Qatar ID No. : 285********

I hereby declare that the above cited information’s are true and correct to the best of my knowledge and belief.

Contact this candidate