Customer Service Data Entry

SHANTAL

HEDGES

**************@*****.*** 347-***-****

Middle River, MD 21220

PROFESSIONAL SUMMARY

Motivated, client-driven, initiative-taker, proficient in Microsoft Office, seeking an entry level position within a company where I can display excellent interpersonal and communication skills, while gaining experience and knowledge in the field.

SKILLS

Sales Expertise & suggestive selling.

Interpersonal/ communication

Customer Service.

Type 40 WPM.

Microsoft Office/ excel/ Data entry .

PROFESSIONAL EXPERIENCE

Call Center Representative Internal Revenue Service, IRS - MD 07/2023 - Current

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Answered customer telephone calls promptly to avoid on-hold wait times.

Mail Handler Assistant USPS 10/2022 - 02/2023

Proved successful working within tight deadlines and fast-paced atmosphere.

Maintained energy and enthusiasm in fast-paced environment.

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Retail & Customer Service Associate Rainbow 04/2022 - 09/2022

Driven and welcoming customer Service Cashier adept at greeting customers and collecting payments.

Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.

Areas of expertise include cash handling and problem solving.

Delivery Driver Amazon Logistics 11/2021 - 03/2022

Completed on-time deliveries by choosing best and most efficient routes.

Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.

Photographer Lifetouch photography 09/2021 - 11/2021

Traveled to educational venues and performed complex indoor and outdoor photo shoots.

Determined correct subject position, props, backdrops, lighting, and camera angles.

Experimented with different lighting effects to deliver unique images.

Customer Service Associate Lowes Home Improvement 06/2021 - 08/2021

Verified transactions and shipping dates.

Tracked customer orders and notified customers of status.

Organized customer orders for pick-up.

Met daily deadlines.

Caregiver Able Home Care 08/2020 - 03/2021

Assisted client with money management, bill payment, grocery shopping and transportation to and from required appointments.

Administered medication and checked vital signs

Completed administrative paperwork detailing client's progress.

Unemployment Call Center Representative Maximus 04/2020 - 08/2020

Responded to customer inquiries and concerns.

Updated customers on Covid 19 regulations and how they impacted unemployment benefits.

Responsible for processing of unemployment claim forms and updating customer account information.

Security Guard Allied Universal 06/2019 - 03/2020

Greeted clients.

Reviewed delivery paperwork to determine eligibility for entry onto work site.

Monitored inbound and outbound delivery trucks using the Passage point program.

Monitored premises for suspicious activity.

Operated scanning equipment to check incoming packages.

Verified identification of individuals entering and exiting facility.

ADDITIONAL INFORMATION

Educations & Certifications:

Southern High School – Graduated High School

University Of Phoenix- 2009-2011

Security Guard (SG), Allied Universal, April 2019

CPR, eCPRcertifiction.com, April 2022

Basic First Aid, eCPRcertification.com, April 2022

Licenses:

Certified Medication Technician (CMT), State of Maryland, September 2018

Skills:

Microsoft Word/Power Point/Excel

Data Entry

Interpersonal/Communication

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