Customer Service Warehouse Worker
Resume:
Collection of loans, creating payment plans and PTP's
Inbound and outbound phone calls, support via email, SMS and Chat Passed successfully the three weeks onboarding training in English with a score >80% in the case studies and score >85% in the assessments. As well as the following nesting period, with a score >82.5% in the case studies in German. Support via email on a complex payment service provider on various topics like payment methods, invoicing & billing, reporting, payment-links, refunds and disputes, API and Webhooks Specialization Training in Account Lockout and working on cases with issues with 2FA authentication, inactive challenge, Bank challenge and change of ownership
Picking, packing and printing labels
Replenishment and picking of packages with a HOPT
sealing of pallets and sorting of packages
loading and unloading luggage from airplanes and working on the luggage belt and loading luggage into containers and wagons prepare luggage for customs inspection
Delivering food and ice cream by car
working in the service
preparation of ice creams, desserts, coffee and drinks communicate actively and efficiently to achieve the best output Customer Support Officer, Novum Bank, Msida (Malta) June 2023 — PRESENT
Customer Service Agent, Teleperformance, Barcelona (ES) DECEMBER 2022 — Mai 2023
HOPT Driver, T&S Holanda, Roosendal (NL)
SEPTEMBER 2022 — DECEMBER 2022
Warehouse worker, Werk&IK, Amsterdam (NL)
SEPTEMBER 2022 — SEPTEMBER 2022
Ramp Agent, Werk&IK, Düsseldorf (DE)
AUGUST 2022 — AUGUST 2022
Delivery Driver, Volare der neue Löwe GmbH, Lauchringen (DE) APRIL 2021 — JULY 2021
Federal Diploma of Higher Education as Logistic Expert, GS1 Switzerland Customer Service Officer
Ban Dong Bang, Thailand
**************@*****.***
https://pascalhelfer.my.canva.site/logistic-expert
Originally from Switzerland, I have worked so far in Switzerland, Germany, the Netherlands, Spain, and Malta. I am able to provide support in German, Swiss-German, and English, and I have a Level A2 in Thai and basic language skills in Dutch and French and I just started to learn Russian. I could also gain various skills in many different companies in the logistics sector, like the postal customs clearance service, warehouse operations, and production. Furthermore, I also have an advanced ECDL certificate in spreadsheets and could already use my knowledge in some projects. PROFILE
EDUCATION
EMPLOYMENT HISTORY
DECEMBER 2019 — APRIL 2021
PASCAL HELFER
COURSES
LANGUAGES
Shop Supervisor, Elite Guard
SEPTEMBER 2019 — SEPTEMBER 2019
Group Leader, Elite Guard
FEBRUARY 2020 — FEBRUARY 2020
Security Guard Basic Training, Elite Guard
MAY 2019 — MAY 2019
KRAV MAGA Level 1, Unitas Krav Maga Switzerland
MAY 2019 — MAY 2019
SKILLS
acceptance of goods, checking the incoming deliveries Issuing of goods to the customers and take payments from the customers Input of the delivery data and customer data into the system opening and closing incoming packages and checking the content Taking pictures of the package content and data input of the content into the system Storage and retrieval of the packages
Warehouse worker, Europaketshop, Waldshut-Tiengen (DE) MAY 2019 - NOVEMBER 2019
Employee Postal Custom clearance, Manpower, Zürich (CH) AUGUST 2020 — DECEMBER 2020
ELCD Spredsheeds advanced
ELCD Typing skills
German
Mother t ongue
English
Cambridge F i r s t Level B2
Thai
Level A2
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