Collection of loans, creating payment plans and PTP's

Inbound and outbound phone calls, support via email, SMS and Chat Passed successfully the three weeks onboarding training in English with a score >80% in the case studies and score >85% in the assessments. As well as the following nesting period, with a score >82.5% in the case studies in German. Support via email on a complex payment service provider on various topics like payment methods, invoicing & billing, reporting, payment-links, refunds and disputes, API and Webhooks Specialization Training in Account Lockout and working on cases with issues with 2FA authentication, inactive challenge, Bank challenge and change of ownership

Picking, packing and printing labels

Replenishment and picking of packages with a HOPT

sealing of pallets and sorting of packages

loading and unloading luggage from airplanes and working on the luggage belt and loading luggage into containers and wagons prepare luggage for customs inspection

Delivering food and ice cream by car

working in the service

preparation of ice creams, desserts, coffee and drinks communicate actively and efficiently to achieve the best output Customer Support Officer, Novum Bank, Msida (Malta) June 2023 — PRESENT

Customer Service Agent, Teleperformance, Barcelona (ES) DECEMBER 2022 — Mai 2023

HOPT Driver, T&S Holanda, Roosendal (NL)

SEPTEMBER 2022 — DECEMBER 2022

Warehouse worker, Werk&IK, Amsterdam (NL)

SEPTEMBER 2022 — SEPTEMBER 2022

Ramp Agent, Werk&IK, Düsseldorf (DE)

AUGUST 2022 — AUGUST 2022

Delivery Driver, Volare der neue Löwe GmbH, Lauchringen (DE) APRIL 2021 — JULY 2021

Federal Diploma of Higher Education as Logistic Expert, GS1 Switzerland Customer Service Officer

Ban Dong Bang, Thailand

ady9bl@r.postjobfree.com

https://pascalhelfer.my.canva.site/logistic-expert

+668********

Originally from Switzerland, I have worked so far in Switzerland, Germany, the Netherlands, Spain, and Malta. I am able to provide support in German, Swiss-German, and English, and I have a Level A2 in Thai and basic language skills in Dutch and French and I just started to learn Russian. I could also gain various skills in many different companies in the logistics sector, like the postal customs clearance service, warehouse operations, and production. Furthermore, I also have an advanced ECDL certificate in spreadsheets and could already use my knowledge in some projects. PROFILE

EDUCATION

EMPLOYMENT HISTORY

DECEMBER 2019 — APRIL 2021

PASCAL HELFER

COURSES

LANGUAGES

Shop Supervisor, Elite Guard

SEPTEMBER 2019 — SEPTEMBER 2019

Group Leader, Elite Guard

FEBRUARY 2020 — FEBRUARY 2020

Security Guard Basic Training, Elite Guard

MAY 2019 — MAY 2019

KRAV MAGA Level 1, Unitas Krav Maga Switzerland

MAY 2019 — MAY 2019

SKILLS

acceptance of goods, checking the incoming deliveries Issuing of goods to the customers and take payments from the customers Input of the delivery data and customer data into the system opening and closing incoming packages and checking the content Taking pictures of the package content and data input of the content into the system Storage and retrieval of the packages

Warehouse worker, Europaketshop, Waldshut-Tiengen (DE) MAY 2019 - NOVEMBER 2019

Employee Postal Custom clearance, Manpower, Zürich (CH) AUGUST 2020 — DECEMBER 2020

ELCD Spredsheeds advanced

ELCD Typing skills

German

Mother t ongue

English

Cambridge F i r s t Level B2

Thai

Level A2

Contact this candidate