MATT B. MENDOZA

B*** L* PHASE* PALIPARAN SITE, DASMARINAS CAVITE

Smart # : +63-929-***-****

ady9b8@r.postjobfree.com

CAREER OBJECTIVE

Looking to improve and expand my knowledge and to establish an employment with a company which will utilize or learn my skills as a customer service worker.

Tertiary PNTC COLLEGES – MARITIME TRAINING CENTER

(BSMT) Bachelor Of Science in Marine Transportation

2011 – 2014 (Graduate).

RIZAL TECHNOLOGYCAL UNIVERSITY

(BSECET) Bachelor Of Science in Electrical Communication

2009 – 2010 (Undergrad).

Secondary LIBERTAD NATIONAL HIGH SCHOOL

Butuan, Agusan Del Sur

2005 – 2009 (Graduate).

WORK EXPERIENCE

KFC PHILIPPINES – CALTEX BUENDIA, MAKATI BRANCH.

(END OF CONTRACT). OCT. 2012 – JAN. 2013

Responsible in taking on a wide variety of responsibilities during a shift.

Key job duties include serving customers and preparing food.

Customer service responsibilities include greeting customers, taking order, and completing customer transactions on the cash register.

Maintaining a clean and organized work area and a presentable store environment.

METRONIX ENGINEERING INTL, INC. Block 11 Lot 19 Phase 2 Dodge, Barangay Labas, Sta Rosa City, 4026 Laguna

(END OF CONTRACT). MAR. 3, 2014 – OCT. 15, 2016

An office staff is an individual employed as a clerical worker in an office. The role of the office staff also includes filing document and performing office machine operations. Other duties and responsibilities include stenography, word processing and typing, bookkeeping, and answering of telephones.

8 Parker Willis Raclette & Café.

(Ended Of Operation) April. 8, 2017, Jan. 31, 2018

As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Restaurant Captain/Barista.

Always greet and welcome guests promptly in a warm and friendly manner.

Always thank and give fond farewell to guests conveying anticipation for their next visit.

Assist guest with table reservation.

Assist guest while seating.

Ensure guest are serviced within specified time.

Has a good knowledge of menu and presentation standards.

Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

Able to answer any questions regarding menu and assist with menu selections.

Able to anticipate any unexpected guest need and reacts promptly and tactfully.

Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

Serve food courses and beverages to guests.

Set tables according to type of event and service standards.

Record transaction / orders in Point of Sales systems at the time of order.

Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Check with guests to ensure satisfaction with each food course and beverages.

Responsible for clearing, collecting and returning food and beverage items to proper area.

Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

PERSONAL INFORMATION

Full Name Matt B. Mendoza

Nationality Filipino

Age 31 years old

Marital Status Single

Birth Date March 30, 1992

Birth place Manila

Religion INC

Interests Web surfing, Singing, Basketball, Watching Action Movie, Football

Skills Good customer serving skills, Average communication skills.

CHARACTER REFERENCE

To be furnish upon request. Signature

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