Customer Service Business Operations
Resume:
ESRC
ady99p@r.postjobfree.com
CURNUTT, CRYSTAL 3127094
OBJECTIVE
To broaden my knowledge across multiple work functions as to stabilize my career in a dynamic company
(The saying is “The sky is the limit” I plan on riding on shooting stars !)
SKILLS & ABILITIES
• Adaptability
• Communication
• Creativity
• Decision Making
• Flexibility
• Innovation
• Inspiring
• Integrity
• Investigating
• Leadership
• Management
• Materials Management
• Networking
• Production Support
• Teaching
• Team Building
• Teamwork
• Smiles
EXPERIENCE
MPRF
Boeing August 2021 - Present ESRC Outgoing and adaptable leader with a drive for team building and creativity
• Focus on providing excellent customer service and exceeding goals.
• Recognized for strong work ethic, training new employees on policies and procedures, and making strategic recommendations for improvements and analyzing critical data.
• A dynamic person with a positive attitude, willingness to learn, and strong analytical skills to be a part of a Business Operations team.
• Solid ability to collaborate cross-functionally and build positive relationships with management and non- management alike
Supervisor
LabCorp August 2020 - August 2022 Kirkland
Stepped into a supervisor role with ease, putting together and implementing a plan of action to wrinkle out problems to improve customer service.
• Supervises 22 employees while minimizing resources and time losses by addressing employee and production issues directly and introducing timely solutions.
• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
• Increased customer retention and satisfaction by attending management meetings to address issues with product delivery and tacking.
• Hands on team player, cross functional supervisor that preforms all task as staff.
Team Lead
Boeing December 2018 - August 2020 Everett- ESRC Advanced rapidly from within to increasing levels of responsibility to provide leadership for shipping and receiving initiatives.
• Supervise and mentor a team of 6+ employees with a focus on providing excellent customer service and exceeding goals.
• Recognized for strong work ethic, training new employees on policies and procedures, and making strategic recommendations for improvements and analyzing critical data.
• A dynamic person with a positive attitude, willingness to learn, and strong analytical skills to be a part of a Business Operations team.
• Solid ability to collaborate cross-functionally and build positive relationships with management and non- management alike
Phlebotomist Laboratory Assistant
Core Clinical Research January 2018 - December 2018 Everett WA
Provided leadership and strategic support for research clinical with a focus on process improvement, compliance, and safety regulations. Labeled vacutainer tubes with accurate patient information.
• Monitored vital signs, collected blood samples, and performed EKG’s as needed.
Managed specimen sample handling, receiving, storage needs, and inventory.
• Collaborated with a cross-functional team of professionals to evaluate systems and enhance processes
to support patients and evaluate specimens.
• Researched, analyzed, and made strategic recommendations regarding collection processing
procedures; created worksheets and logged samples into the computerized tracking system.
Phlebotomist Specimen Processor
LabCorp January 2018 - December 2018 Everett WA
Patient-focused; worked collaboratively with healthcare professionals to ensure quality care. Built trust and minimized patient discomfort during phlebotomy procedures.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, and straight needles.
• Managed specimen handling, receiving, storage, and inventory.
• Successfully balanced collections, safety, customer service, and compliance on a day-to-day basis.
Phlebotomist Team Lead Laboratory Assistant
Evergreen Health January 2015 - December 2018 Kirkland WA Focused on yielding results that enabled clinicians to make informed decisions regarding quality patient care.
• Provided leadership and training on identification, collection, logging, processing, and distribution of laboratory specimens and results.
• Served as the primary point of contact for Phlebotomy activities; proactively gained skills to assist and
support anxious patients with physical and mental disabilities during the collection of samples.
• Assisted with any escalated concerns regarding specimens from satellite laboratories or specialized research centers.
Phlebotomist Lab Assistant
Tulalip Health Clinic January 2015 - December 2015 Marysville WA Performed various laboratory procedures and reported test results for a top healthcare clinic.
• Tracked and evaluated lab results for accuracy.
• Focused on quality control, temperature recording, and entering results in electronic health records.
• Recognized by the leadership team for efforts to document all corrective actions taken when test systems deviated from the laboratory’s established performance specifications.
• Laboratory Procedures: Accessioned and Processed Specimens, Urinalysis on
Clinitek, CBC's on ACT5diff, HGB A1C and A/C on DCA Vantage, Centrifuge Specimens,
Aliquoting, CLIA Waived Tests, Venipuncture, Capillary/ Heal Stick Collection.
• Recognized for strong work ethic, training new employees on policies and procedures, and making strategic recommendations for improvements and analyzing critical data.
• A dynamic person with a positive attitude, willingness to learn, and strong analytical skills to be a part of a Business Operations team.
• Solid ability to collaborate cross-functionally and build positive relationships with management and non- management alike.
EDUCATION
Everett CC- hybrid- Allied health
Shoreline CC-on campus-Allied health
SCU - online - BAM
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