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Customer Service Call Center

Location:
Atlanta, GA
Posted:
August 28, 2023

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Resume:

Karen Ellis

Atlanta, GA *****

ady97i@r.postjobfree.com

+1-404-***-****

Authorized to work in the US for any employer

Work Experience

Machine Operator

Mauser Packaging Solutions - Atlanta, GA

August 2022 to Present

Support plant production needs for daily operation, changeovers, and outbound shipments. Primarily responsible for assisting in packaging of product of internal and external use, and assisting in changeover with other production teammates.

Warehouse Associate

Altium Packaging - Atlanta, GA

November 2021 to July 2022

Ensure compliance with corporate and plant safety standards and with applicable laws and regulations issued by regulatory agencies. Ensure proper packing and packaging of product in accordance with specific customer requirements. Inspect finished products to ensure it conforms to customer requirements. Discard defective bottles and report poor quality issues to management. Prepare materials to support production line changeovers to include mix and regrind material. Monitor operation of conveyor systems and clear bottle jams from lines. Packer/Inspector

CKS Packaging - Atlanta, GA

August 2020 to November 2021

Warehouse production working on blow mold machine and inspecting plastic bottles coming down the conveyor belt line and pulling out any imperfections then packing/stacking labeling and getting ready for shipment. Adhere to and follow mandatory ppe requirements. Works on automatic bagger machine and palletizer as well.

Production/Shipping

Elanders - Preferred Personnel - Atlanta, GA

December 2019 to July 2020

Working on production line packing merchandise in boxes as it comes down the assembly line. Labeling and processing boxes for shipment.

Warehouse-Production

Boxercraft Inc- Coworx Staffing - Atlanta, GA

October 2019 to December 2019

Warehouse production, working on conveyor belt pulling garments and inspecting for imperfections. Folding and staging garments then packing and getting ready for shipment . Early Out Collections Rep

Hollis Cobb - Atlanta, GA

February 2019 to April 2019

Outbound call center working early

collections on past due medical debt. Contacting patient for full payment or suggest payment arrangements according to financial situation. Collections Rep- Third Party

TRIDENT ASSET MANAGEMENT - Atlanta, GA

June 2017 to December 2018

Outbound call center working with a dialer system contacting consumers regarding bad checks and past due accounts/loans. Arranges for debt repayment or establishes repayment schedules based consumer's financial situations. Updates information in computer system regarding financial status of consumers and status of collection efforts/progress. Receives payments and post amounts to consumers accounts.

Claims Customer Service Representative

UNITED AUTOMOBILE INSURANCE COMPANY - Atlanta, GA

March 2014 to September 2016

Answers incoming calls from customers with questions regarding their claims. Gathers information and details from customers regarding their auto accidents and updates notes. Scans and uploads documents to computer database. Assist adjusters when needed. Customer Service Representative

LAGASSE SWEET - Atlanta, GA

September 2010 to February 2013

Inbound customer service rep taking calls from customers placing orders. Work with warehouses and transportation companies to resolve delivery issues. Performed credit and price adjustments for customers when needed. Updated customer information in system and faxed documents pertaining to their order and account.

Customer Service Manager

Customer Service Manager

WAL-MART - Alpharetta, GA

February 2006 to March 2010

Supervised cashiers and other front end personnel and worked on cash register and helped customers with returns and credits when needed.

License and Title Specialist

LEASE PLAN USA - Alpharetta, GA

October 1999 to April 2006

Inbound and Outbound call center assisting customers with their registration renewals. Applying for duplicate registrations and titles resolving customer's problems and issues. Worked with local and outside tag agencies on the daily basis to retrieve needed information. Updated customer information in system when needed. Billed customers for worked performed. Education

High school diploma

Westwood High School - Atlanta, GA



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