Customer Service Call Center

Jalia Mabrey

Bronx NY *****

ady96g@r.postjobfree.com

+1-484-***-****

To Whom this may concern i am ready to continue, my journey as a receptionist.

Authorized to work in the US for any employer

Work Experience

Medical record Call Center Agent/Customer Service

Randstand Technologies - Harrisburg, PA

November 2021 to June 2022

1. Making outbound calls to hospitals and clinics

2. Notating medical Record request

3. Obtaining commitment/copy dates

4. Making invoice payments

Call Center Agent/Customer Service

Conduent - Pennsylvania

January 2020 to May 2021

* Travel to work to answer inbound calls.

* Assist customers who received alimony payment / child support.

+ Who called in wanting to check their balances. (Or whom needed a new card to be issued out.)

* Cancelled miscellaneous charges.

+ Submitted claims

Housekeeper

UPMC - York, PA

December 2019 to January 2020

Removed linen.

Disinfected all surfaced as well as the bed.

Replenished new linen, made the beds.

Restocked paper towels and tissues.

Mopped my way out of of the room.

Help patience when needed with directions or a spill.

Listened to patience when they feel the need to vent.

Housekeeper Aide

WellSpan Health - York, PA

December 2017 to October 2019

Removed all used linen that belonged to the hospital.

12/2017 - 10/2019 High and low dusted. Disinfected all touching points and surfaces including the bed.

Replenished new linen. Made the beds and mopped my way out of the room.

this procedure throughout out the day.

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