Customer Service Representative
Resume:
Resume- Roxana Escobar
Roxana Escobar
Houston, TX 77019
ady95y@r.postjobfree.com
I’m Interested in a remote Customer Service position. Work Experience
Customer Service Representative- Bilingual/Spanish Mediariders- Dentaquest - Houston, TX
December 2020 to August 2021
Work from home, fully remote customer service, call center, bilingual-Spanish, confidentiality, helped members find participating providers nearby, assisted with scheduling appointments, Researched providers for members, emailed or provided information verbally, educated members on their insurance policy, Handled emails, inbound/ outbound calls, call transfers when needed, Kept records of member complaints, Managed member accounts, assisted Providers with member eligibility and insurance policy questions, documented all interactions with members, providers, and insurance representatives, Resolved member issues
Driver/ chauffeur
Self-employed- San Antonio,TX- March 2016-December 2020 Started part time with uber and other apps and ended up full time, independently, self-employed, customer service, driver/ chauffeur, used gps/ maps, pick up customer promptly, conversed and related to customers, handled cash money and/ or virtual app money, dropped off customer on time at final destination, followed all traffic laws and regulations, helped customer with bags in trunk, assisted the disabled with opening the car door, attentiveness to customer, alertness and awareness of surroundings
Caregiver, childcare, maid services
Self-Employed - Shavano Park, TX
June 2018-December 2018
Assist with basic needs of elderly woman, provided companionship, help with housekeeping, monitor medications, prepare meals, assist with transfer and mobility, babysat great grandchildren, laundry, Exercised compassion and empathy
Work study/ administrative assistant
Alamo Colleges- San Antonio, TX
October 2017-June 2018
schedule appointments, support staff, Answer telephones, take messages, transfer calls, update event calendars, handle incoming and outgoing mail, prepare memos, invoices and reports, maintain databases/filing systems, Greet and welcome students/visitors, Copy, prepare, file documents, verify new hires references, confidentiality
Customer Service Representative (CSR)-Bilingual/Spanish SWBC- Southwest Business Corporation- San Antonio, TX June 2015- March 2017
Customer service, bilingual/ Spanish translation, Insurance verification-Lender force placed collateral insurance for 300 plus financial institutions, Research information, Inbound/ outbound calls with borrowers, insurance agents and carriers, confidentiality, receive documents via fax and/or email, CAT Team- Work from home, backup remote representative if supernatural occurrence, backup for claims department during hurricane season, demonstrated empathy and compassion with callers Resort Reservation Specialist- Bilingual/ Spanish
Marriott International, Inc.- Hollywood Park, TX
January 2012- June 2015
Customer service, bilingual/Spanish, Work from home, Resort specialist, inbound/ outbound calls with customers and property management, attentive listening, confidentiality, documentation of interactions, Upselling, Research hotel properties, Input customer payment and biographical information
Resume- Roxana Escobar
Education
None in Associates Science Nutrition
St Philip's College - San Antonio, TX
August 2017 to June 2018
Certificate in Pharmacy technician
Boston Reed College - Napa, CA
September 2005 to June 2006
High school or equivalent in General
Grant Union High School - Sacramento, CA
September 1994 to June 1998
Languages
• English - Expert
• Spanish - Expert
Certifications and Licenses
Texas Insurance Adjuster License
July 23, 2019 to March 31, 2021
Passed the Job training and test with Allcat Claims then received TX State license California Pharmacy Technician certificate & License June 2006 to June 2008
Pharmacy Technician program certification- Boston Reed college
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