Overview

Backed with a Bachelor Degree in Business Administration, I’ve 7 years of

experience in the Banking sector. Customer Relations & Customer Services are my strongest expertise. I’ve worked in reputable banks and organizations in Pakistan. Habib Bank Limited, Bank Alfalah Ltd Pakistan, and Libra Properties are to name a few.

Using my expertise, I helped organizations maintain healthy customer relations. Which resulted, more customers availing more services and buying more products. For my work, I have received numerous awards too. Objective

Although most of my experience is in the banking sector, I can be a great fit for any organization looking to build a healthy customer base and sell their services/products.

Experience

Worked as Service Officer in Libra Properties Pakistan Key Responsibilities (Feb 2021 to 1st Aug 2023)

Excellent Communication skills & Ability to work under pressure.

Able to maintain customer confidentiality.

Technical expert in computer applications.

Excellent Typing skills, multi-tasking skills.

To respond in a controlled and pleasant tone even during difficult situations.

Ready to work in 7 days a week & multiple shifts& rotations.

Punctuality, Commitment, Accountability, a Good Team worker. Worked as Business Analytics Officer in Habib Bank Ltd, Pakistan Key Responsibilities (June 2019 to Feb 2021)

Develop MISs for all segments to develop an overall standing of the region

Handle all the data related queries for the region and provide clarification and solution

Responsible for all data based portals; access, understanding, queries etc

Assist in the preparation of data for all regional presentations, meetings, and sales reviews

Extract data from Compliance MISs and disseminate information to

the field staff; closely follow up on any queries or anomalies in this regard

Closely monitor all the incoming data and MISs, report any anomalies, and disseminate the information to the Branch Banking regional staff Mirza Waqar Ahmed

+971-**-*******

ady92g@r.postjobfree.com

Visa Status Visit Visa

Passport No UA1177521

Marital Status Married

Address Dubai, UAE

Skill Highlights

• Cash Management

• Compliance of Regulations

• Book-keeping

• Handling Receivable

• Handling Payables

• Bank Reconciliation Statement

• Resolving Invoicing Issues

• Team Building & Motivation

• Leadership

Languages

English

Urdu

Hindi

Education

Bachelor in Business Administration

from University of Gujrat (2012)

Experience

Worked as Branch Transformation Officer in Bank Alfalah Limited Key Responsibilities (Nov 2017 to May 2019)

Responsible to achieve assigned daily & monthly targets individually and collectively in order to restrict Forward Flow. Adherence to the policies and procedures.

To handle delinquent customer queries and ensure prompt resolution.

Draft a white Board for Branch Analysis.

Conduct particular Market Survey and get business’s details

Introduce the idea of Sales Effectiveness to Sales Staff.

Conduct Micro and Macro activities in market to make your presence felt.

Make complete Report to GM, AM and transformation Head

After Transformation conduct sustainability visits and retain healthy scores for branches.

Worked as Customer Service Manager in Bank Alfalah Limited, Pakistan Key Responsibilities (Jun 2017 to Nov 2017)

The supervision of cash transactions.

Shipment of cash to other branches as well as other banks.

ATM reconciliation and ATM Cash Management.

National Bank Account Reconciliation.

Month End Reporting, Start of Month Reporting, ITRS and AML Queries. Worked as Customer Service Officer in Bank Alfalah Limited, Pakistan Key Responsibilities (Aug 2014 to Jun 2017)

Customer Service.

Cash handling (PKR+FCY) as per SBP directives (Clean Note Policy).

Online Fund Transfer.

Utility bills collection.

Preparation of all cash related statements required by SBP.

Liaison with NIFT

Preparation of Drafts, Pay Orders etc.

Balance the cash at the end of the day

Issuance of miscellaneous certificates.

Achievements

Selected as Branch Transformation Champion

from whole region in Bank Alfalah Limited

Pakistan.

Certifications

Certificate of Completion in Aspire Retail

Relationship Managers Certification

Training Program at HBL, learning &

development center, Islamabad.

Certificate of Participation in ITRS SBP

Reporting & Clearing and Collection at

Bank Alfalah Ltd, learning &

development center, Islamabad.

Certificate of Participation in Internet

Banking for Corporate / SME Customers

at Bank Alfalah Ltd, learning &

development center, Islamabad.

Certificate of Completion in Foundation

Course at SLIC Pakistan.

Certificate of Completion in Management

Orientation Study Course at SLIC

Pakistan.

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