VIVEK SAINI

Phone: +91-856*******

Email: ady915@r.postjobfree.com/ady915@r.postjobfree.com

Address: VPO Bhadiara Tehsil & Ditt. Kangra, Himachal Pradesh, 176209

PROFESSIONAL SUMMARY

To create a position for myself in the highly competent world through extensive knowledge and to face new challenges in life utilizing my intellectual analytical and communication skill blended with positive attitude and desire to excel.

EXPERIENCE

(Signature)

Mar. 2022 – Present

Mohali, Punjab

Sr. Process Associate, Cogneesol Pvt. Ltd.

US Process(US Insurance Back Office Operations)

Creating Insured account/Submissions Accords on AMS 360 as per Alicor lead and provide info by client, Creating proposals, edit quotes etc, Create Finance Agreements on IPFS

Pull and detail Policies/Cancellations/Endorsements on AMS from different carriers. Send Policies/ Cancellations / Endorsements to Insured’s

Logs in AMS for all conversations between Insured/Underwriters and agent

Issuing COI, Invoicing in AMS, Update sales tracker and production report of agent

Also working knowledge of Personal Line Renewal Reviews, Checking Payments of different carriers, update status on AMS as well as renewal report, also same for claims

update claims status on AMS, Send renewal review to insured’s

Email Handling, Client Servicing, other Back office Operations

Managed day-to-day department operations with effective workflow coordination.

Feb. 2017 -Jan. 2022

Chandigarh

Office Assistant cum Accountant, M/S Gautam Builders

Completed clerical tasks such as filing copying and Managed daily data entry and kept clerical information accurate and up-to-date.

Maintained and updated office records both digital and physical.

Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.

Communicated with suppliers to reconcile invoice payments.

Assisted with monthly and quarterly income statements balance sheets and cash flow reports to inform decision-makers.

Tendering on various Govt. Portals like tenderwizard nic Procurement portals and various other private portals etc.

Updated employee files with new details such as changes in address or salary levels.

Technical Coordinator, Agnicient Technologies Pvt Ltd

Irrigation Department Punjab. Chandigarh

Delivered service levels in line with agreements by coordinating on-site support or remote assistance.

Managed projects ticketing and CRM tracking to document support and control workflows.

Oversaw work of technical team and tracked progress against assignment objectives.

Improved success of technical team in handling support requirements by enhancing workflows and optimizing SOPs.

Handled escalated calls for technical support to back up team members.

Wrote updated and maintained project documentation.

Maintained database and spreadsheets with accurate inventory and status.

Trained end users about Software application

May 2015 -Jan. 2017

Chandigarh

SKILLS

Back Office Operations Expert

MS Office (Outlook, Excel, Word) Experienced

Networking Beginner

Accounting Experienced

Client Support Experienced

AMS360 Experienced

EDUCATION DEGREE :

BCA (Graduate)

2010-2013 HPU, Shimla

LANGUAGES

Hindi Native speaker

English Conversational

HOBBIES:

Listening Music

Playing Cricket

Creativity anything

Swimming

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