Customer Service Project Manager
Resume:
PO Box ******
Hawi, Hawaii, *****
ady8z7@r.postjobfree.com
OBJECTIVE
As a former project manager with 20+ years of experience working in information management, I am now pursuing a second career as a golf professional as the game has always been a passion of mine. I am an outgoing individual, professional, flexible, creative, and dedicated to customer service.
SKILLS
Ability to teach beginner golfers, with interest in helping to develop junior players.
Advanced knowledge of EZLINKS Tee reservation System and Point-of-Sale Reporting.
Experienced in using Tournament Programs for managing golf tournaments.
Experienced with graphics packages, word processing, and social media (Facebook, Twitter, Instagram).
Advanced computer skills in data management using Excel and MS Access.
Project management expertise developing software applications, training, and support.
Excellent communication skills in reporting writing, editing materials for publication.
WORK HISTORY
curated (golf division)
Golf Expert (Sales) June 2023 – Current (Part time)
Respond to on-line queries from customers regarding golf equipment.
Provide customers with best match of equipment to needs
Follow up on lead sales and equipment purchasing.
Kohala zipline
Fleet Operator February 2023 – Current
Transporting guests to and from zipline course
Maintenance of vehicles
Occasional field and trail maintenance
mauna lani pro shop
Golf Operations Co-ordinator December 2021 – January 2023
Providing full range of customer service in Pro Shop including, booking tee times, greeting, and checking in customers, resolving booking issues.
Expert in the use of POS system (EZLinks) for managing tee time bookings, generating reports, and served as liaise with service providers on network and hardware issues.
Ran the Junior Camps hosting 6-13 year olds.
Gave private and group lessons to course guests,
Assist with organization and delivery of corporate tournament events.
four seasons resort – golf hale
Guest Experience Co-ordinator February 2020 - April 2020
Provided guest services for booking use of the Golf Hale facility
Coordinated lesson and clinic sessions for PGA professionals at the Hale
Set up and maintained training equipment including Trackman and SAM PuttLab
Maintain facility cleanliness
Worked with Food and Beverage Managers for provision of snacks and beverage offerings.
Callaway golf – Territory Fitting Team (Hawaii)
Callaway Custom Fitter August 2018 – March 2021
Set up demonstration days at local course
Provide golfer assistance in testing clubs
Use of Trackman to provide golfer statistics
Maintain demo clubs and other equipment
Marriott Vacation Club – Waikoloa beach Resort
Vacation Club Ambassador November 2018 – February 2020
Worked with local golf courses to arrange special mid-week outings for resort guests
Developed a tracking system for identifying brand standard maintenance issues for facilities, suites, and public areas to assist the Housekeeping Department in addressing deficiencies.
Assisted guest with reservation issues; met and greeted guests upon arrival and checkout.
Applied local knowledge of the Big Island, current events, and activities in assisting guests
Conducted daily pre-arrival inspections of suites to ensure quality control and cleanliness.
Supported management in other departments (Engineering, Housekeeping, Front Desk) to ensure company assets are protected and maintained as per Standard Operating Procedures.
Use of Opera and Marsha reservation systems for monitoring guest registration.
Earned three “Way to Go” award for providing unforgettable guest experiences.
Waikoloa Village Golf Course
Assistant Manager (Pro Shop) January 2017 – August 2018
Provided full range of customer service in Pro Shop including, booking tee times, greeting, and checking in customers, resolving booking issues.
Participated in ordering and managing apparel, equipment, and accessory inventory.
Responsible for cash reconciliation and bank deposits.
Expert in the use of POS system (EZLinks) for managing tee time bookings, generating reports, and served as liaise with service providers on network and hardware issues.
Trained and supervised six Pro Shop staff, outside attendants and beverage cart attendants.
Advanced the use of the Tournament Pairing Program (TPP) to streamline tournament administration and delivery, resulting in reduced labor and more efficient management.
Assisted in the organization, delivery and follow up of the Waikoloa Village Amateur tournament.
Developed and delivered a weekly Ladies clinic and year-end tournament.
Worked with Men’s Club representatives to maintain handicap system and player rosters.
Facilitated use of GHIN program by aiding members with handicap maintenance.
Taught beginners and intermediate golfers in both clinic and one-on-one sessions.
Assisted Outside Services in staging, clean-up and storage of 100 carts.
Experienced in providing on-course player assistance as Marshall.
Reduced shipment costs by working with wholesalers to bundle purchases and improve revenue.
Implemented innovative ideas for special sales on merchandise to keep products moving.
Reorganized ordering and managing Pro Shop food and beverage (F&B) inventory by introducing an inventory control system.
Built a spreadsheet for tracking of payroll hours, which greatly reduced the time required to produce bi-weekly reports for the accounting office.
Makani Country Club (formerly Big Island Country Club)
Pro Shop Attendant April 2015 - JANUARY 2017
Provided full range of customer service in Pro Shop including, booking tee times, greeting, and checking in customers, resolving booking issues.
Responsible for ordering and managing Pro Shop food and beverage inventory.
Expert in the use of POS system (EZLinks) for managing bookings, generating reports, and providing ad hoc assistance as liaise between management and service providers.
Assisted Outside Services in staging, clean-up and storage of 80 carts.
Experienced in providing on-course player assistance as Marshall.
Facilitated use of GHIN program by aiding members with handicap maintenance.
HUNT AND FISH DIVISION, ACTIVE NETWORKS
Client Account Manager September 2013 – April 2014
Collaborated with clients and project staff planning a large POS licensing system in Alberta
Fish and Wildlife Services Branch, Ontario Ministry of Natural Resources
Project Manager – Licensing Automation Project april 2010 – September 2013
Managed project planning, development and successful implementation of large multifaceted licensing system for Ontario
Served as primary lead for co-ordination of business requirements gathering and user acceptance testing for automated licensing system
Geographic information branch, Ontario Ministry of Natural Resources
Information Management Co-ordinator, 2003 - 2010
Successfully completed and implemented several medium scale database systems required for resource management policy and research.
information management and technology strategy for Great Lakes agencies which contributed to standardization of historical data and ongoing research practices.
Upper Great Lakes Management Unit, Ontario Ministry of Natural Resources
Data Management Specialist, 1992 – 2003
Provided support to all aspects of fisheries assessment research including introduction of new technology to assist in collection of field data.
EDUCATION
Professional GOLFERS’ Association
Completion of Pre-qualifying Requirements 2017
Attended Level I Seminar Session (Port St.Lucie, Florida) 2018
Attended Level II Seminar Session (Frisco, Texas) 2022
Attended Level III Seminar Session (Frisco, Texas) 2023
Level III PGA Professional Golf Management Program (currently completing portfolio)
PGA Junior League (Kapaau, Hawaii) Currently running active sessions
United States Golf Teacher’s Federation
Completion of Associate Level Certification, 2015
Queens university, Kingston, Ontario
Master of Arts, Geography, 1987 – 1989
University of Western Ontario, London, Ontario
Bachelor of Arts, Honours Geography, 1982 – 1987
University of Guelph, Guelph, Ontario
Associate Diploma in Agriculture, 1979
REFERENCES
Available upon request
HARRY TAYLOR
Contact this candidate