Lorraine A. Sproul

**** ******** ******, ************, ** 19111

267-***-****

ady8yx@r.postjobfree.com

OBJECTIVE

Seeking position as a credit collections representative where professional experience and education will be utilized to make an immediate contribution to the company.

QUALIFICATIONS SUMMARY

• Over 5 years’ experience in credit and collections

• Highly skilled in gathering, compiling, and maintaining basic credit information

• In-depth knowledge of handling payment arrangements for customers

• Self motivated with the ability to interface well with clients

• Proven record of contacting clients about delinquent payments and preparing reports reflecting class of credit and collection activity

• Demonstrated ability to exercise independent judgment in obtaining payments

• Substantial knowledge of responding to a high volume of phone calls

PROFESSIONAL EXPERIENCE

Freedom Mortgage Corp. Mount Laurel N.J. February 2020- November 2023 CustomerAdvocate

Received incoming telephone calls as well as making outbound calls- speaking with customers on their Mortgages, intreset rates, refinacing, taking payment, setting customers on payment arrangements, Fraud Alerts, Insurance information, set up customers for their closing, Fax, etc

NCB Management Services Inc. – Trevose, PA April 2016 – February 2019 Collections/Customer Service Representative

Received incoming telephone calls as well as outbound calls using a dialer system to assist customers with questions on delinquent accounts

• Documented consumer contacts on system(s) of record

• Processed some currency postings and generated some invoices to clientele, reviewed accounts, decided cancellation status and processed in keeping with departmental procedures

• Identified, initiated, and facilitated resolution of customer issues

• Negotiated payment arrangements on past owing receivables for credit cards, auto loans and banks

MRS BPO LLC – Cherry Hill, NJ July 2007 – Jan 2015 Recovery Specialist – Credit & Collections Representative

Received incoming telephone calls and gave professional customer service help to customers about questions on delinquent accounts

• Documented consumer contacts on system(s) of record

• Processed some currency postings and generated some invoices to clientele, reviewed accounts, decided cancellation status and processed in keeping with departmental procedures

• Identified, initiated, and facilitated resolution of customer issues

• Negotiated payment arrangements on past owing receivables for credit cards, auto loans, AT&T and Sallie Mae

Fleet Recovery – 2003 – 2005

Recovery Specialist – Credit and Collections

• Spoke with customers to settle on reason for overdue payment

• Reconciled discrepancies with clients

• Recorded information regarding financial status of client and status of collection efforts

• Granted extensions of credit

• Coordinated collection efforts with sales force

• Reviewed terms of service, or credit contract

• Sorted and filed correspondence

OSI Recovery – 2002 – 2003

Recovery Specialist – Credit and Collections

• Spoke with customers to settle on reason for overdue payment

• Reconciled discrepancies with clients

• Recorded information regarding financial status of client and status of collection efforts

• Granted extensions of credit

• Coordinated collection efforts with sales force

• Reviewed terms of service, or credit contract

• Sorted and filed correspondence

EDUCATION AND TRAINING

Associate’s Degree in Computer Applications and Networking from Computer Learning Center, 1995-1997

SPECIAL SKILLS

• Outstanding Problem solving customer service skills

• Excellent attention to detail and superb follow up skills

• Basic mathematical background

• Ability to work efficiently with time private information

• Associates Degree TECHNICAL

• Microsoft excel and word

• Various calculator functions

Contact this candidate