Janet L. Ward

ady8yt@r.postjobfree.com • 610-***-**** LinkedIn URL • New Castle, DE 19720

Administrative Professional

Growth-focused and skilled professional with substantial experience in managing healthcare administrative operations. Proven success in analyzing/fixing customer issues, responding to queries, fulfilling unique requirements, and achieving satisfaction. Adept at leading, empowering, and collaborating with diverse teams. Expert in performing clerical activities, scheduling meetings, and orchestrating events. Well-versed in gathering information, reviewing records, and documenting and updating files while ensuring confidentiality. Excellent communicator, skilled in fostering long-term relationships with peers, partners, businesses, and stakeholders. Possess exceptional interpersonal, organizational, and problem-solving skills.

Areas of Expertise

·Administration Operations • Strategic & Business Planning • Cross-functional Communication

·Relationship Building • Team Training & Leadership • Budgeting & Forecasting

·Database Management • Reporting & Documentation • Process Improvement

·Conflict Resolution • Scheduling & Timelines • Deadline Management

Professional Experience

West Chester Rehabilitation and Healthcare Center, West Chester, PA ' — • Present

Manager, Medical Records

Review, collect, and enter patients' information in documents/files to ensure smooth flow of operations. Develop insights into latest trends, key minutes/notes, and gather information while engaging in manager meetings. Analyze and address customer concerns by responding to phone calls on timely basis.

Key Achievements:

·Achieved customer satisfaction/retention by providing exceptional services.

Genesis HealthCare, Brandywine Hall, West Chester, PA 2021 - 2022

Manager, Records Management

Gathered, evaluated, and scanned medical documents in PCC program by executing new processes within less time. Offered top-tier customer service and analyzed/met unique requirements for attaining satisfaction and retention. Streamlined organizational processes by creating and scrutinizing company records and data.

Key Achievements:

·Accelerated efficiency of medical document scanning by executing new processes in PCC programs.

·Delivered exceptional training and guidance to newly hired staff to improve performance.

·Achieved customer satisfaction while serving as Customer Service Representative.

Genesis HealthCare, Kennett Square, PA 2008 - 2021

Reimbursement Coordinator

Entered information and maintained/updated new patients records in electronic files. Assured on-time submission of documents while managing workload. Ensured accuracy of information and coordinated with field staff to attain missing records. Established and strengthened long-term professional relationships with clients and key stakeholders. Streamlined processes by transmitting information to MAC and sending complete packets and inappropriate orders to relevant field staff. Updated management regarding latest data trends and patterns by offering constructive feedback. Oversaw all facets of clerical operations from copying and faxing data to filing records. Worked from home for 2.5 years.

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Key Achievements:

·Identified and resolved complex issues as well as addressed concerns of individuals regarding medical records/appeals via phone calls.

·Revamped/upgraded program and delivered coaching to coworkers for increasing tracking efficiency of medical records, requests, and appeals.

·Engaged in department meetings aimed at improving efficiency of processes and recommending solutions.

·Utilized denials database for monitoring all appeals and denials.

·Confirmed data confidentiality while managing records.

Additional Experience

Reimbursement Coordinator, Genesis HealthCare, Kennett Square, PA

Administrative Coordinator Medical Affairs, GI/Respiratory, AstraZeneca (Kelly Services), Wilmington, DE

Leadership and Team Development (LTD), AstraZeneca (Kelly Services), Wilmington DE

Medical Communications, AstraZeneca (Kelly Services), Wilmington DE

Executive Administrator I, Wyeth-Ayerst Pharmaceuticals, St. Davids, PA

Senior Administrator II, Wyeth-Ayerst Pharmaceuticals, St. Davids, PA

Professional Development

Computer Science - Delaware County Community College, Media, PA

Intermediate Excel

Medical Billing

Technical Proficiencies

Microsoft Office Suite I Electronic Document Management System I EHR I Google Suite

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