Full Time Customer Service
Resume:
Kimberly L Detreville
Spring Hill, Florida *****
********@*****.***
Education:
Seminole High School, 1985
Seminole State College (1 yr)
Experion Medical Academy, Phlebotomy, 2012
Training:
Notary
NACM
Credit Service Training (Cemex)
Florida Construction Lien Law
Skills:
Excel, Word
Outlook, Lotus Notes
SAP, Supply Pro, JDEdwards, Concur, JPMORGAN, HighRadius, Great Plains, Gaviti, SalesForce
Employment:
BSN SPORTS, LLC, REMOTE- FARMERS BRANCH, TX
06/2022 – 03/2023
COLLECTION SPECIALIST
●Accurately explain all Direct Billed accounts and balances
●Reduce the overall past due (and bad debt) balances.
●Research unapplied cash and missing payments
●Work with manager and other departments to ensure processes and procedures align.
●Provide weekly and monthly updates on all accounts for management to review and analyze.
●Proven ability to process credit cards and work with Direct Billed customers.
●Demonstrated success managing a diverse workload and prioritizing based on current business and time constraints.
●Multiple examples of collaboration with multiple internal and external partners
CEMEX, TAMPA, FLORIDA
05/2016 – 08/2021
CREDIT SERVICES REPRESENTATIVE
●Run weekly A/R aging report for collection, respond to customer requests for invoices, releases and POD
●20 to 25 calls a day note calls in SAP, collection monthly goal was 7 million, with a portfolio of 150 customers
●Work with internal & extremal branches of Cemex
●Apply funds to accounts rec’d from lockbox, mail in checks & chax, also make daily deposit to bank
●Create dispute due to issues with invoices working with account manager to resolve issues
●Daily collections calls & emails
●Process credit card payment thru OneSource
●Update customer information as needed
●Research and resolve discrepancies to customer accounts, maintain customer files
●Process lien releases
ARMOUR ECKRICH MEATS Plant City, Florida
01/2012 – 3/2014
PT DSD BRANCH ADMIN
●Develop and complaints records for the Branch Mgmt
●Track and verify data accuracy, customer accounts, accounts payments, inventory reports, invoices and copies of checks/money orders
●Review truck to truck and warehouse transfer
●Review driver invoices, checks and mail in deposits
●Assists branch manager with monthly sales meetings
Kimberly L Detreville
Express Professional- Full-Time Temporary Orlando, FL
Skyline Displays
April 2008- Sept 2010 – www.expresspros.com
Administrative Support/Receptionist
●Answer all calls direct the calls to proper dept./person, Meet & greet clients/visitors
●Maintain Supply Storage Room to ensure adequate inventories of all supplies, banners, giveaways, table cloths, etc.
●Order Entry, Scheduler, Tracking the movement of orders through the production process, providing updates to management,
●Enter I/D into Quotewerks,Quotes, Invoicing I/D order using SAP,
●Enter timesheets using E-Time, assisting in the screening of applicants, conduct pre-employment assessments, coordinate new hire orientations, point-person for HR and benefit questions between employees and Corp; Filing, Distributing Mail, Copy and Assemble Training materials, ordering of office supplies.
●Set-up for Seminars. Create Orders for Return client product. Work closely with General Mgr., Administration, and Sales.
Express Professional – Part-Time Temporary
MJL Development, Inc. Sanford, FL
July 2007 – March 2008 – www.mjldevelopment.com
PT Temp Office Assistant
●Work with internal and external parties to organizes the various components needed to initiate, run and conclude major projects. Coordinating schedules and activities, placing orders supplies, scheduling inspections and services, tracking the progress of building permits, communicate effectively with all county and city liaisons/employee
●Maintaining files, answering phones, faxing and notarizing all documents for the Project Mgrs. Reconcile existing credits and debits, maintain all receivable using excel spreadsheets.
Lennar mid – Florida Maitland, FL
Oct. 2005 – Oct. 2006 – www.lennar.com
Start Coordinator (Purchasing Dept.)
●Receive documents from various Business Partners, such as build permit pack, plot plans, truss and plans making sure measurements, elevations and drainage types are correct.
●Assembly start packs for permitting, run zfee and PO’s from JDEdwards. Update start status report daily; make sure inventory build sheets and start memos are complete and signed before home start date.
Sanford Housing Authority Sanford, FL
July 2001 – January 2003 – www.sanfordha.org
Housing Specialist
●Address all tenants’ complaints, enforce all aspects of the lease, and verify all income, performs collection of rent, prepares the deposit of rent collected, advise tenants of past due rent
●Conducts annual re-exam on tenants, conduct move in and out, meet with law enforcement agents to resolve criminal activities, review daily, weekly and monthly report, monitors and assures curb appeal meets standard.
●Interviews customers on a regular basis to determine eligibility, including rent calculations, verifications of information, and prepares appropriate follow up paperwork in an efficient, timely manner.
●Processes annual re-examinations, interim changes and unit transfers in a timely manner
●Prepare monthly reports to present to the Board of Commissioners.
Contact this candidate