Customer Service Health Care
Resume:
Marcus Rose
Referral Coordinator - Virtual Medical Center, Brooke Army Medical Center
Converse, TX 78109
ady8y8@r.postjobfree.com
Goal-driven, experienced, and dedicated Healthcare Administration professional. Obtained a MAA with a concentration in Healthcare Administration and a B.S.H.S degree in Environmental Health; with more than 13-years related, hands-on experience in fast-paced and time sensitive healthcare industry. Adaptable leader and administrator accustomed to managing numerous employees, staff training initiatives, restructuring of work, and keeping abreast of increasingly complex regulatory environment. Provides quality customer service initiatives for patients, doctors and staff, and gained the privilege of effectively serving the Tricare Beneficiaries world-wide as a vital member of the Navy Hospital Corps. Proficient in MS Office, PowerPoint, Excel, Outlook and Word, Works, Access, Internet Research, AHLTA, CHCS, ESSENTRIS, DRSi.
#readytowork
Willing to relocate: Anywhere
Work Experience
Referral Coordinator
Virtual Medical Center, Brooke Army Medical Center - Fort Sam Houston, TX May 2018 to Present
• Responsible for collecting, maintaining and tracking referrals using an automated external referral access database while also maintaining knowledge of video teleconferencing systems and applications.
• Provide assistance and monitoring to eligible beneficiaries by reviewing, coordinating, and tracking Virtual Healthcare referrals, urgent/ASAP referrals, and VA-DOD sharing referrals.
• Serves as the focal point for the coordination of health care services through reviewing of covered benefits, conducting CHCS and DEERS eligibility checks, ensuring administrative completeness, and monitoring, maintaining and tracking of referrals.
• Enters in a database system, documentation on processing/research of each referral and status of each referral. Assists physicians with proper documentation and preparation of required forms.
• Serves as intermediary between the BAMC physicians, patients, and outside health care agencies and individuals in arranging for services and obtaining the necessary consultations and required authorizations.
• Maintain patient privacy and confidentiality. Keeps abreast of policy changes and current health care information and maintains pertinent records and files.
• Provides information on covered health care services and services excluded from the program and how these benefits integrate with other health care sources. Provide office automation support and production.
Preventive Medicine Technician
Navy Environmental and Preventive Medicine Unit 2 - Norfolk, VA February 2009 to March 2017
• Selected as the Work center Supervisor to lead a staff of 20 people for the for the Public Health Department.
• Demonstrated proficiency in all aspects of field sanitation by maintaining Preventive Medicine and Occupational Health Programs for Navy and Marine Corps forces ashore and afloat.
• Performed inspections and surveys of food and food service facilities, berthing spaces, childcare facilities, recreational facilities, potable water systems, solid waste and wastewater disposal sites/ systems, vehicles, and transport containers.
• Conducted bacteriological analysis of food, water, and ice samples, epidemiological investigations and reporting. Supported physician epidemiologists searching for patterns of disease and likely causes.
• Conducted interviews and counseled patients with communicable diseases; collected HIV samples and administered mass immunization programs.
• Organized disease vector control programs while working with professional entomologists to battle insect-borne and animal-borne diseases and illnesses that can devastate human populations.
• Maintained a working relationship with the industrial hygienists as to assist in the assurance of safe and healthful working environments that are consistent with OSHA standards. Monitored factory or manufacturing settings, monitoring heat and noise levels, and surveillance of possible contaminants while upholding the organizational safety programs.
• Consummate educator, conducting training classes on various public health aspects to the military and civilian workforce to increase force health protection for the area of responsibility. General Duty Corpsman
Naval Medical Center Portsmouth - Portsmouth, VA
April 2007 to June 2008
• As a Senior Corpsman, assumed the role as the Work Center Supervisor for the Rheumatology clinic. Supervised a staff of 8 junior corpsman/civilian staff members.
• Performed duties in the Rheumatology Clinic as a Medical Assistant, working closely with doctors and physician assistants providing administrative and clinical support.
• Monitored the organization's inventory while procuring and maintaining appropriate medical and office supplies/equipment.
• Prepared patients for doctors and physician assistants. Assisted doctors with staple removal, sutures, wound care/irrigation and cast removal. Transported patients for x-rays, checked vital signs and blood pressure and recorded height/weight.
• Maintained accurate patient charts. Set up appointments and performed patient telephone triage. Platoon Corpsman
Marine Corps Security Force Battalion - Norfolk, VA December 2003 to April 2007
• Performed pregnancy tests, sputum cultures, glucose checks, eye exams, flu shots, EKG's, asthma treatments, spirometry and pulse oximetry tests.
• Performed duties as an assistant in the prevention and treatment of disease and injury, while assisting health care professionals in providing medical care to Navy, Marines and their families.
• Functioned as clinical technician, which included medical administrative duties, and frequently performing the role of an independent health care provider while serving in a field-medical environment.
• Served as battlefield corpsmen with the Marine Corps, rendering emergency medical treatment to include initial treatment in a combat environment.
• Conducted basic sick call/triage, administered medication and immunizations, IV therapy and blood draws.
• Performed Quality Assurance and Medical Records maintenance for all staff and beneficiaries of the Hampton Roads area of responsibility.
Education
Graduate Certificate in Occupational Safety and Health Columbia Southern University - Orange Beach, AL
June 2014
Master's in Healthcare Administration
University of the Incarnate Word - San Antonio, TX August 2013
Bachelor's in Environmental Science
Trident University - Cypress, CA
June 2011
AA in Liberal Arts
Saint Leo University - Saint Leo, FL
June 2009
Skills
• Hazmat
• Ms office
• Sharepoint
• Records management
• Medical terminology
• Scheduling
• Medical Records
• EMR
• Receptionist
• Medical Receptionist
• Customer Service
• Medical Office Experience
• Triage
• Training & Development
Military Service
Branch: US Navy
Service Country: United States
Rank: HM2/E5
April 2003 to March 2017
Commendations:
Navy Achievement Medal (with Silver Star in lieu of 6th award) Navy Meritorious Unit Citation Medal (with bronze star in lieu of 2nd award) Good Conduct Medal (with 3 bronze stars in lieu of 4th award)
National Defense Medal
Global War on Terrorism Expeditionary Medal (with Eagle, Globe, and Anchor for Fleet Marine Force Service)
Global War on Terrorism Service Medal
Navy Sea-Service Deployment Medal (with 3 bronze stars in lieu of 4 award) Navy Rifle Medal (with bronze letter “S’ for sharpshooter)
Navy Pistol Medal (with silver “E” for Expert) Flag Letters of Commendation (4 ct.) Letters of Commendation (6 ct.) Letters of Appreciation (12 ct.)
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