Customer Service Rep

REGENIA S. MCINTYRE

757-***-****

*********@*****.***

OBJECTIVE

To secure a position utilizing my operational and communication skills to assisting Management achieving corporate goals.

PROFESSIONAL EXPERIENCE

DOMINION ENERGY August 2008 – June 2019

Norfolk, VA.

Customer Accourt Specialist

• Provide world class

• Experience via telephone, internet, e-mail, fax.

• Proficient in communicating Company's AMI programs.

Educate customers of the Associate

• complex electric bill associate with interpreting currant electric usage.

• Assist customers how to understand their energy usage to help manage their electric cost, usage, and energy efficiency.

• Work in a team atmosphere.

• Self-motivated as being a home agent.

• Work flexible schedule and overtime, with minimum notice, based on business needs.

• Demonstrate resolution to solve customer issues and complaints.

• Provide balance

• Process reconnects

• In and out bound calls

COLEMAN & ASSOCIATES MAY 2008 – AUG. 2008

Contractor for Verizon

Norfolk, VA.

Customer Service Rep.

• Handle inbound calls regarding high speed internet covering the entire United States

• Assist customer with customer complaints

• Billing Inquiries

• Efficiently exceeded call monitors

AMERIGROUP CORPORATION OCT. 2006 – SEP.2007

VA. Beach, VA

Member Service Rep.

• Telephonic assistance to Members and Providers

• Explain the benefits made available to members

• Process complaints

• Verify members eligibility and care coordination’s

• Knowledgeable of state guidelines and HMO regulations

• Maintain quality score of 95 or higher

• address update/change

• Set up state transportations for Members

ROYSTER CLARK FEB. 2000 – AUG. 2006

Norfolk, VA.

Customer Service Rep.

• Process orders request via phone, fax, email

• Troubleshooting orders as it pertains to delayed orders

• Work closely with Product Managers to identify supply issues

• Update shipping information

• Serve as backup Receptionist

• Update cost

EDUCATION SEPT. 1974 – JUNE 1977

Granby High School

Business Major

SKILLS

Proficient in the use of personal computer Microsoft office, Windows XP, Windows 10, Mac, Fax machine, copier, facets, AMI, Apple

REFERANCES AVAILABLE UPON REQUEST

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