Customer Service Call Center
Resume:
CAROLE FIORENDINO
ACCOUNTS RECEIVABLE/ACCOUNTS PAYABLE, COLLECTIONS, MANAGEMENT, COMPUTER SOFTWARE, ADMINISTRATIVE POSITIONS & MEDICAL TECHNOLOGY
Tulsa, OK 74105
**********@*******.***
Objective
To secure and facilitate a position which would utilize my knowledge that I have achieved in the several years of my career and further expand my capabilities and opportunities with a great company.
QUALIFICATIONS SUMMARY
Seasoned collections in a call center environment, financial, personnel management and budgeting experience. Experience also includes over twenty years of sales and pre-management including owning and operations of small businesses. Experience brings extensive administrative; payroll, computers, various telephone systems, scheduling, dictation, typing and bookkeeping and first and third party collections.
Successfully owned and operated two full service restaurants as well as day-to-day operations; owned and operated a cleaning, catering and caring business. Successfully grew a national company with my extensive skills in marketing and high volume sales experience.
Software Packages: Microsoft (2.0 and 2003, QuickBooks, Excel, Microsoft Office, various accounting programs, Norton and McAfee systems, PowerPoint, extensive telephone systems and payroll systems.
PROFESSIONAL EXPERIENCE
Mike Samara-(Assistant)-Tulsa, OK March, 2011-Nov 01,2021
*Responsible for caring for Mr. Samara. Scheduled all appointments for him on a weekly basis.
Answered telephones at the Celebrity Restaurant which was very busy at all times;
taking reservations, answering any questions customers may ask about
menu’s, etc. Reconciled all daily sales and computerized all sales and tip status.
Ordered all products in a timely manner. Helped with all aspects of scheduling for all
employees.
Michatek-Broken Arrow, OK (customer service) April 15, 2009-April 01, 2012
*Responsible for taking calls for several hundred ministries throughout the world, placing orders, giving product information and take prayer calls-open 24 hours a day. Worked from home.
The Unique Eatery-Tulsa, OK May 1999– January 2009
Owner/Chef
.
Manage and administer all primary functions for a full service restaurant.
Created new recipes for restaurant specials.
Hired and interviewed potential new employees.
Coordinated ordering of supplies and food for weekly business.
Paid all invoices in a timely manner.
Created menus
Held classes certain times of the month to train people to learn the art of cooking.
Created all employees’ files, payroll records and issued payroll checks when needed.
Checkcare-Oklahoma City, OK March 1992 –April 1998
Regional Marketing Director/Collections
Sold check guarantee to national companies such as Texaco, Conoco, Sonic, Cherokee Nation and much more.
Traveled extensively throughout the southwest and met with major companies
When first beginning, I started in collections to help hire a collection manager and implemented guidelines for all new employees.
Saint Francis Hospital February 1970 –February 1981
Lab Technologist
Drew Blood, Ran all tests.
CERTIFICATIONS
Culinary Degree - Completion of Culinary arts.
EDUCATION
Oklahoma State University. Associates Studies, Business & Biology, 1968 to 1972
Lab Technology courses while working at Saint Francis Hospital, 1972 to 1981.
Help Desk Essentials Training Courses, 1985
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