Customer Service Customer Relations

Ramell . S Thompson

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Decatur, GA 30034

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CAREER OBJECTIVE

Customer service representative with over Ten years of experience, including two years of over the phone experience in upselling, tech support, billing and payment. Proficient in Microsoft Word, Excel, Power point, and Mac OS, sending, and receiving emails, researching. Knowledge and capability to handle customer complaints or inquiries with professionalism and positive attitude. Detail oriented, compassionate, adaptable, analytical. Aiming to fill the next supervisor or managerial role within a company Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting.

EXPERIENCE

ADMIN ASSIST, South Carolina

Divine Hair LLC, September 2017-Present

● Process online orders and returns

● Assist with tracking of packages

● Schedule meetings

● Up-sales

● Served as liaison between customers and clients

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Warehouse Associate, Atlanta, Georgia

Savannah Distribution, May 2021-August 2023

● Process all purchased orders and loads into the tracking software system to keep up with inventory

● Welcome and unload delivery trucks using the appropriate tools, and communication among colleagues

● Restock Inventory

● Keep logs updated throughout the day to keep track of Inventory

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SALES CONSULTANT, Atlanta, Georgia

AT&T, September 2019-May 2022

● Recommend products and service based on customer needs

● Provide product information

● Technical support

● Cash Handling process bank drops

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CSR/ TECH SUPPORT

Conduent Raleigh North Carolina, March 2017-June 2019

● Tailored solution for customers which can greatly enhance their product/service experience

● Provide exceptional customer experiences through empowerment and education

● Researching and assisting customers with technical issues over the phone

● Ability to navigate through multiple computer applications with speed and accuracy

● Ability to effectively research and identify solutions using computer based resources

● Scheduling, detailing location, train supervise new employees

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CASHIER/CSR

Jersey Mike's Columbia SC, December 2012-August 2015

● Process cash, debit card, or credit card payment

● Prep food

● Detail area, end shift report

● Stock and inventory

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EDUCATION

HIGH SCHOOL DIPLOMA, Columbia South Carolina

Irmo High School, June 2015

COMPLETED COURSEWORK TOWARDS BACHELOR OF ARTS (B.A.) IN COMMUNICATION, Savannah, GA, US

Savannah State University

SKILLS

Meeting Minutes

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Data Entry Documentation

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Cash Deposit Preparation

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Excel Spreadsheets

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Administrative and Clerical Support

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Documenting Communications

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Program File Distribution

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10-Key Proficiency

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Customer Service

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Sales Plan Implementation

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Microsoft Applications

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Employee Training

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Multi-Line Telephone Systems

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Transaction Processing

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Data Evaluation

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Payment Reconciliation

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Customer Relations

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Technical Support

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Reading Comprehension

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Data Management

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Typing Proficiency

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Sorting and Labeling

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Training and Development

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Critical Thinking

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Database Administration

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Staff Management

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Recordkeeping

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Bookkeeping

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