Administrative Assistant Customer Service

Tammy Becker

Office Administrator

ady8vc@r.postjobfree.com • 612-***-****

Apple Valley, MN 55124

Accomplished Administrator with 14+ years of experience in administrative assistance and clerical support in healthcare settings. Proven success in optimizing the communication flow and enabling patient access to various medical services through timely scheduling and transportation to relevant facilities. Well-versed in fostering close collaborations with external customers, patients, and medical staff. Main Point of Contact in providing exceptional customer service while engaging face-to-face or over the phone. Efficient in streamlining the overall patient flow within a large transitional care department.

Areas of Expertise

Office Management

Admin Coordination

Appointment Scheduling

Transportation Organization

Data Audit & Management

Report Development

Customer Engagement

Communication Flow Coordination

Relationship Building

Regulatory Compliance

Payment Processing

Billing Management

Professional Experience

Healthcare Clinic, Location Sep 2021 – Present

Administrator

Main point of contact for external customers in the office and on the phone to deliver relevant information, schedule appointments, and assist customers with obtaining needed services. Principal Liaison between external customers and medical staff to obtain and communicate relevant patient and office visit information to billing staff.

Facilitated efficient patient flow through the office and appropriate billing for services.

Ensured full adherence to the clinic protocols, policies, and procedures.

Greeted all individuals arriving at the office courteously and ensured meeting their needs.

Garnered necessary patient registration information, verified patient insurance eligibility, prepared charts for visits in accordance with the clinic protocols, and notified clinical staff of patients’ arrival.

Accurately completed patient forms, processed payments, and posted charges on the billing system.

Answered telephone following the clinic’s telephone etiquette guidelines and scheduled and confirmed appointments following the clinic’s protocol.

Established a positive, professional, service-oriented work environment for staff, patients, and family members by supporting the mission and values of the clinic.

Various Customer-related jobs at Amazon, BTD, Lowes, and Persis Indian Grill Oct 2018 – Aug 2021

Presbyterian Homes of Bloomington, Location Aug 2006 – Oct 2018

Health Unit Coordinator/ Medical Receptionist

Principal Coordinator of the Transitional Care Floor to streamline the patient flow through proper scheduling, patient engagement, and physician collaboration. Medical Receptionist to the entire floor to schedule patient appointments for various procedures and arrange transportation of critically ill patients.

Closely collaborated with three Nurse Practitioners to ensure a smooth and organized patient transitional care flow, enabling access to specialized services and procedures.

Retrieved doctor reports from patients’ admission hospitals and requested daily STAT labs for patients.

Maintained optimal continuum of care for critically ill patients from admission to scheduling appointments and transportation.

Assisted delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, and departments that support patient care of critically ill patients.

Administered unit logs according to guidelines, scheduled follow-up appointments, and performed discharge tasks.

Efficiently responded to patient call system and patient requests by providing current information to families, visitors, and staff.

Optimized the communication flow by leveraging technology usage and strong patient engagement skills.

Education

AAS Medical Administration, Brown College, Providence, RI, GPA: 3.8

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