Alysse Donahue

Danvers, MA ***** • 617-***-**** • ady8uy@r.postjobfree.com

Executive Summary

• Strong, progressive record of strategically maximizing productivity, maintaining cost-efficient operations, and practicing company values.

• Proven capacity for negotiating, building rapport, and fostering trusting relationships.

• Dependability and adaptability in high-volume customer-facing settings, with consistent, methodical approach and effective communication with internal and external clients.

• Computer literacy: Microsoft, Dynamics Navision; Microsoft Office Suite; QuickBooks; SAP; Sales Force

Experience

Villa Operations Administrator

World Travel Holdings, Wakefield, MA March 2022-present

Support all aspects of the guest experience to include sales, service and concierge focusing on call resolution.

• Navigate through multiple browsers and systems, chat via instant message, and respond to email while keeping the customer engaged in their needs.

• Participate in team meetings and training sessions to become familiar with the rapid changes of the travel industry

• Accurately confirm new vacations and make requested alterations in a timely manner

• Obtain credit card approval via Authorize.net and verify correct amounts have been paid

• Utilize multi line phone system with the ability to communicate through all mediums, verbal, written and listening

Sales Administrator

Winning Moves Games, USA (Danvers, MA) 2017–2021

Maintained accurate office files and seamless, efficient flow of front-end operations, including all incoming and outgoing deliveries:

• Managed business operations and customer relations using SAP. Performed daily order entry and invoicing.

• Initiated shipments to China and Canada utilizing International Shipping Software

• Shipped via UPS all sales samples and catalog requests.

• Helped customers with prompt order placement and inventory-status information.

• Contributed to exceeding of sales goals, collaborating on special projects with Customer Service/Logistics Director, and performing monthly auditing of in-house inventory.

• Directed incoming and outgoing mail, receiving and shipping UPS, FedEx, and DHL packages.

HCC Specialty Insurance:

• Coordinated and scheduled conference rooms and conference calls for 90+ employees.

• Expedited day-to-day operations and a range of projects with Accounting Department.

Schylling Toys:

• Fostered productive relationships with retailers, providing pricing and availability using Microsoft Dynamics Navision software, entering orders, and invoicing on monthly basis.

• Monitored and ordered office supplies, negotiating optimal pricing with vendors.

• Oversaw level of general stocking and organization of the main showroom.

• Attended trade shows and maximized on-site capacity for sales staff.

Office Manager / Bookkeeper

Tinti, Quinn, Grover & Frey, P.C. (Salem, MA) 2013–2015

• Facilitated operational productivity with accurate financial bookkeeping, accounts payable and accounts receivable.

• Thoroughly documented all necessary information for highly organized record keeping.

• Enhanced operational efficiency by improving processes and applying best management practices in implementing procedures.

• Proficiently drafted property legal documentation including deeds, property descriptions, divorce agreements, purchase and sale agreements, general memos, and meeting minutes.

• Skillfully researched the Registry of Deeds and Land Court for Books and Pages of Property.

Additional Experience

Investigative Coordinator/Background Investigation

John Hancock Financial Services (Boston, MA)

• Completed 60+ confidential pre-employment background investigations per week on insurance agents and potential home-office employees.

• Utilized several websites to obtain driver’s license status, obtained credit reports from TransUnion, Equifax. Submitted due-diligence reports on findings.

9-1-1 Emergency Dispatcher

Cambridge Police Department (Cambridge, MA)

• Responded to emergency and non-emergency calls for assistance and information.

• Provided dispatch and communication support services for police, fire, emergency, and related services.

Education

Criminal Justice

B.S., Northeastern University (Boston, MA)

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