Ashton Anderson

*** ***** **, ********* ** *****, Richmond, Texas, 77406, US • 346-***-**** • ady8ug@r.postjobfree.com Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers. Committed to providing world-class customer service while remaining professional. Great phone skills and [Type] talents have a proven track record of increasing productivity and customer satisfaction. Dedicated to exceeding expectations and leading the team to success. Customer service specialist with experience in lead generation, customer relationship development, and sales. Costs were consistently reduced while profits were increased. Excellent communicator with [Number] years of experience as a Customer Service Representative in high-volume call centers. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Dedicated to meeting and exceeding [Type] objectives through effective communication and [Type] abilities. Qualified [Job Title] with [Number] years of experience supporting [Type] company needs in fast-paced customer service and call center environments.

Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues. Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated. Dedicated to achieving established targets and team goals and has a track record of success. Credit card processing

Data entry

Training development aptitude

Retail store support

Warehousing functions

Medical terminology knowledge

Route dispatch

Shipping procedures understanding

Receiving support

Stock management

Forklift operations

Safe driver

Labeling and boxing

Automotive logistics and procedures

SAP warehouse management systems

Safe and efficient driving

Warehouse environment safety

First Aid/CPR

Logistics

Heavy hauling

Shipping and receiving

Criminal Justice - Some college (No degree)

Western Oklahoma State College - Altus, OK

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

CSR - November, 2020 to March, 2021

U-Haul Neighborhood Dealer - Houston, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers. Gathered customer feedback and made process changes in order to exceed [Number]% customer satisfaction goals. Consistently exceeded sales and product add-on quotas on a daily basis. Communicated with customers, management, and the sales team to better understand their needs and make recommendations. Customer requests for products, services, and company information were handled by me. Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions.

Answered customer calls promptly to avoid long wait times on hold. Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.

Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with.

Warehouse Assistant - June, 2021 to September, 2021 Amazon DHO7 - Katy, TX

Organized incoming inventory into the best storage locations to ensure accuracy and retrieval. Tracked inventory movements using hand-held devices, computer terminals, and manual entry, and conducted [Timeframe] audits to uncover and address any discrepancies.

Recorded information, shortages, and discrepancies to keep records current and accurate. Kept the warehouse clean and organized to maximize team efficiency and productivity. Cleaned and maintained the warehouse in accordance with OSHA regulations. Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies. Alternated goods in inventory using the first-in/first-out method to keep shelves organized and properly stocked. Lifted materials weighing up to [30] pounds on a regular basis. Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate [Result]. Prepared orders for shipment by picking, packing, and labeling merchandise in a systematic manner. Paint and body assistant - September, 2021 to December, 2021 Dent Wizard - Houston, TX

Had an excellent attendance record and was always on time for work. Prepped vehicles by removing unnecessary accessories and applying protective coverings to nearby surfaces. Adhered to strict tolerances when sanding and sealing the final finishes. Improved paint adhesion by using the right primer. Organized the safe and compliant disposal of hazardous materials to protect team members and the local environment from harm. Increased customer satisfaction by resolving [Product or Service] issues. Warehouse Assistant - December, 2021 to March, 2022 Biotics Research Corporation - Rosenberg, TX

Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds. Organized incoming inventory into the best storage locations to ensure accuracy and retrieval. Tracked inventory movements using hand-held devices, computer terminals, and manual entry, and conducted [Timeframe] audits to uncover and address any discrepancies.

Moved inventory to and from target locations using forklifts and other transportation vehicles. Recorded information, shortages, and discrepancies to keep records current and accurate. Moved and lifted heavy loads of merchandise using [Type] equipment. Locate and correct location errors.

Kept the warehouse clean and organized to maximize team efficiency and productivity. Kept accurate inventory records in order to provide data for audits and order fulfillment. Met documentation requirements by creating estimates, invoices, and tracking spreadsheets with SAP software. Check inbound goods packing slips and data entry.

Am in charge of receiving, picking, packing, labeling, and shipping products. WORK HISTORY

Warehouse Receiver - March, 2022 to April, 2022

Burlington - Richmond, TX

Had planned ahead.

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Developed team communications and information for [Type] meetings. Reduced packaging time by designing a streamlined organization system for [Type] items in the warehouse. Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays. Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds. Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues. Separated all of the debris and packaging from the boxes for recycling or disposal. Accepted delivered packages, verified products, and double-checked delivery totals to keep system records current and accurate. Warehouse Worker - June, 2022 to July, 2022

Amazon Distribution Center - Brookshire, TX

Kept warehouse stations and equipment in good working order in accordance with OSHA requirements. Carefully organized boxes and balanced weight on product pallets for optimal storage and shipment. Stood, sat, bended, and walked for long periods of time while manually transporting warehouse materials weighing up to [Number] pounds and maintaining stamina.

Worked with food and cleaning supplies to complete [Task] and [Task]. Updated daily logs with regular shift activities as well as details about special incidents. Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery. Inspected packages and merchandise for damage and promptly notified vendors, including [Type] and [Type], of any issues, requesting replacements.

Moved and lifted heavy loads of merchandise using [Type] equipment. Used measuring tools like gauges and tape measures to identify conforming parts during production. Kept an eye on machines while they were running to hear if they were malfunctioning or vibrating excessively, and I adjusted or replaced tools as needed to solve problems.

Used forklifts and pallet jacks to move products.

Oversaw product staging to ensure that items were moved efficiently between receiving, storage, and shipping locations. Doordash - August, 2021 to Present

Self employed - Rosenberg, TX

Double-checked orders before completing deliveries to avoid customer complaints. Maintained constant contact with the dispatching team in order to respond to delivery updates as quickly as possible. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Handled money with great care, including processing payments, issuing receipts, and keeping track of the cash that was handed in. Secured the food to prevent it from spoiling and to keep it fresh during transportation. Completed on-time deliveries by selecting the best and most efficient routes. Received daily payments of $[Amount] for completed deliveries and services. Loaded the truck and properly secured the items to prevent damage for over [Number] deliveries. Recorded each delivery using the proper paperwork before leaving the warehouse. Coach - November, 2022 to Present

Needville Blue Jay Stadium - Needville, TX

Devised exercise routines that were tailored to each individual's needs and improved personal outcomes. Devised exercise routines that were tailored to the needs of each individual. All of the players were taught discipline and good sportsmanship by me. Showed a great deal of respect for my opponents, officials, and equipment. Used sound judgment when it came to coaching responsibilities and functions. Promoted proper stretching, warm-ups, and conditioning exercises to prevent sports injuries. Enforced discipline on and off the field.

Organized special events to foster camaraderie among teammates, families, and members of the community. Developed strong relationships with athletes and assistants before, during, and after coaching seasons. Developed collaborative relationships and used [Technique] to recruit new players to the [Type] program. Accepted coaching, constructive criticism, and recognition with humility and composure.

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