SUKHWANSH KAUR GREWAL

WORK HISTORY

Real Estate Agent, My Agent, 07/2021 - Current

• Managed end-to-end sales processes, including contract management and negotiation, to achieve successful property purchases that exceeded customer expectations

• Proactively communicated with clients to understand their property needs and preferences, ensuring their requirements were fully met

• Efficiently collected fees and documented payment processes for property transactions, ensuring compliance with regulations

• Facilitated and managed real estate transactions, demonstrating exceptional negotiation skills to secure the best deals for clients

• Presented compelling purchase offers to sellers, leveraging strong communication and persuasion skills to influence favorable outcomes

• Maintained accurate inventories and records of sales collateral and closings, ensuring efficient and organized operations

• Produced high-quality property listings that professionally highlighted key features and increased the chances of successful sales

• Represented buyers and sellers of developed and undeveloped properties, building strong relationships with clients and delivering exceptional service

• Developed and maintained connections with clients, proactively encouraging repeat business and referrals to drive revenue growth

• Effectively advertised client properties through various channels, including websites, social media, and real estate guides, reaching a wider audience and increasing sales opportunities

• Hosted successful open houses and advertising online and in print, showcasing properties in the best possible light and attracting potential buyers

• Liaised between buyers and sellers, delivering positive experiences for both parties through effective communication and conflict resolution Customer Service Representative, BMV, 10/2006 - 08/2017

• Implemented innovative strategies to maintain high levels of customer satisfaction, effectively addressing customer needs and resolving concerns

• Provided exceptional customer support to both internal and external customers, consistently delivering top-notch service

• Offered expert advice and assistance to customers, paying close attention to their special needs and preferences

• Demonstrated a deep understanding of products, recommending the most suitable options to customers and thoroughly explaining details to ensure informed decisions

• Recorded critical account information with precision, efficiently opening new customer accounts and ensuring compliance with policies and procedures

• Maintained accurate customer records by updating account information regularly, ensuring that all data was up-to-date and easily accessible

• Responded to customer telephone calls promptly, delivering exceptional service and avoiding unnecessary on-hold wait times

• Processed customer adjustments promptly and accurately, ensuring that all financial accounts were maintained correctly and that customers were satisfied with the outcome

Teller Associate, Wells Fargo, 08/2005 - 09/2006

• Responded to customer inquiries with exceptional service, providing accurate information on account balances, transaction history, service charges, and interest rates

Indianapolis, 46259 US

+1-317-***-****

ady8tt@r.postjobfree.com

PROFESSIONAL SUMMARY

.

Seasoned and proactive professional with a

unique hybrid skillset that touches

customer communication, sales,

negotiation, complaint resolution, payment

processing and retention strategies. Having

extensive experience in customer service

or sales administration, exceptional

planning and problem-solving abilities

have been honed to enhance business

operations and improve day-to-day

activities. Bringing solid understanding of

industry trends, excellent communication

skills, talent for spotting areas in need of

improvement and implementing changes

with strategic approach.

SKILLS

.

Sales and Marketing Negotiation

Contract Management Customer Service

Communication Payment Processing

Inventory Management Real Estate

Transactions Listings Writing Client

Relationship Management Advertising

Complaint Resolution Multi-Line Phone

Operation Microsoft Office

Computerized Accounting Data Entry

Auditing Regulatory Compliance

Training and Development Billing and

Collections Operations Consultative

Selling Process Improvement Retention

Strategies

SOFT SKILLS

.

Dedication Dependability Adaptability

Creativity Critical thinking Conflict

management & resolution Persuasion

Presentation Willingness to learn

Motivation Multitasking Organization

Perseverance Persistence Planning

Proper business etiquette Punctuality

Reliability Results-oriented

EDUCATION

.

• Associate of Arts: Business Software

Application, Heald College - San

Jose, 2001 – 2003

LICENSES

.

Indiana State Real Estate Broker

License

• Educated customers on the use of banking website and mobile apps, demonstrating strong technical knowledge and communication skills

• Conducted high-volume, highly accurate money counts, utilizing both manual and machine-driven approaches to ensure precise financial accounting

• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit, demonstrating deep knowledge of banking products and services

• Provided customers with personalized solutions, ensuring their unique needs were met and their satisfaction was guaranteed

• Managed customer concerns and complaints, effectively addressing issues and offering appropriate solutions to achieve positive outcomes

• Maintained detailed records of all customer interactions, ensuring accurate documentation and efficient resolution of issues

• Collaborated with team members to deliver exceptional service and achieve team goals, contributing to a positive work environment and a high level of productivity

Audit Supervisor, Fry's Electronics Inc., 01/2004 - 05/2005

• Maintained consistent communication with clients throughout the auditing process, delivering regular status updates and ensuring transparency

• Reviewed audited financial, operational, and regulatory compliance deficiencies, identifying areas for improvement and conducting necessary follow-ups to resolve issues

• Provided training and guidance to new audit personnel, sharing knowledge of regulations and established procedures to ensure they could perform their duties effectively

• Participated in billing and collections operations, proactively following up with clients to facilitate payment of overdue invoices

• Collaborated with cross-functional teams to ensure efficient and accurate delivery of audit results, contributing to a positive work environment and achieving team goals

• Conducted thorough research and analysis, leveraging exceptional problem-solving skills to identify and address complex issues

• Developed and maintained detailed documentation, ensuring accurate and efficient record-keeping and easy access to information

• Demonstrated strong leadership skills, providing guidance and support to team members to facilitate their professional growth and development Customer Service Specialist, Walmart, 03/2002 - 06/2003

• Achieved outstanding customer satisfaction ratings by proactively resolving customer issues in a single call, consistently delivering efficient and effective service

• Utilized consultative techniques to understand customer needs, making strategic referrals to business partners to ensure their unique requirements were met

• Provided exceptional customer support to both internal and external customers, ensuring that all customer inquiries were addressed promptly and accurately

• Demonstrated exceptional problem-solving skills, effectively resolving concerns with products or services to help with customer retention and drive sales

• Collected and analyzed customer feedback, making process changes to exceed customer satisfaction goals and continuously improve service delivery

• Accurately recorded critical customer information, including payment information, addresses, and phone numbers, ensuring that all orders were placed accurately and efficiently

• Collaborated with team members to achieve shared objectives, contributing to a positive work environment and high levels of productivity

• Demonstrated strong communication skills, maintaining positive and professional relationships with customers and team members alike

.

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