Phlebotomist/Lab Assistant
Resume:
EBONY H. GREENE
Hampton GA **228
*.****.******@*****.***
OBJECTIVE: To secure a position as a Healthcare Professional with an established organization utilizing my professional skills, technical knowledge and experience with customer service to meet all needs of the client
(s).
SUMMARY: Highly personable Healthcare Professional, 15 years of experience in healthcare; mental health
(adult and youth), licensed phlebotomist, and pathology department.
Talent for identifying customer needs and presenting appropriate company product and service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
Track record of assisting in the design and implementation of reporting procedures that improve customer-satisfaction ratings.
Expertise in resolving escalated customer service issues.
Secured numerous company achievement awards for delivery of exceptional customer service.
Proficient with Epic, Agility, G.R.I.T.S Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®). RELATED SKILLS:
Customer Relations Licensed Phlebotomist Vital Signs D.O.T Certified Medical Records General Office Skills EKG/X-rays Injections Documentation/ Charting Treatment Plans Specimen Collection PROFESSIONAL EXPERIENCE
Quest Diagnostics-Piedmont Oncology, 2022-Current
Phlebotomist II/ Floater
LabCorp- Emory Hospital Atlanta, Georgia 2019-2022 Phlebotomist
Piedmont Urgent Care-McDonough, Georgia 2018-2019
Occupational Medicine, MA/Scribe
Any Lab Test Now- Decatur, Georgia 2016-2018
Office Manager/MA/ Phlebotomist
Manage office, blood draws, check-in-patients, verifies and updates demographic and other necessary information in the computer records. Provides documents that may need to be completed prior to patient visit. Documents information in the computer programs. Schedules and maintains appointments.. Adheres to established Rules of Scheduling as determined by the Practice. Answers telephone, screens calls, take messages, and provides information along with greeting patients in a prompt, courteous and helpful manner. Computer data entry of patient health information and/or typing of correspondence and documents. Sorts and delivers mail, medical records, and other correspondence. Use EMR system to add and distribute information to the patient record or other appropriate sources. Uses telephone reminder system to make reminder phone calls. Makes personal reminder calls as appropriate. Creates and faxes requested information. Handles patient, provider, and staff requests within the appropriate scope of practice. Copies, sorts, and assembles documents as needed. Maintains appropriate inventory of printed documents. Maintain satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum. Maintains patient confidentiality and follows HIPAA Guidelines. Koolsmiles Dentistry- Marietta, Georgia 2013-2015
Scheduler
Checks in-patients, verifies and updates demographic, insurance and other necessary information in the computer records. Collects copayments and past due balances for accounts. Provides documents that may need to be completed prior to patient visit. Documents information in the computer programs. Schedules and maintains appointments through a computerized scheduling program. Adheres to established Rules of Scheduling as determined by the Practice. Answers telephone, screens calls, take messages, and provides information along with greeting patients in a prompt, courteous and helpful manner. Computer data entry of patient health information and/or typing of correspondence and documents. Sorts and delivers mail, medical records, and other correspondence. Uses a computer system to add and distribute information to EMR or other appropriate sources. Uses telephone reminder system to make reminder phone calls. Make personal reminder calls as appropriate. Creates and faxes requested information. Handles patient, provider, and staff requests within the appropriate scope of practice. Copies, sorts, and assembles documents as needed. Maintains appropriate inventory of printed documents. Maintain satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum. Maintains patient confidentiality and follows HIPAA Guidelines.
Outcomes Health Solutions - Norcross, Georgia 2013-2013 Scheduler
Responsible for scheduling patients records for HEDIS review (generally via telephone). Responsible for informing medical facilities staff of the proper preparation and instructions for patient records. Must maintain effective communication with offices and ancillary departments within the hospital. Answers telephone as needed and relays messages to appropriate individuals. Responsible for retaining orders via fax for all scheduled appointments.
Devereux Treatment – Kennesaw, Georgia 2010-2012
Direct Care
Responsible for the daily implementation of client care treatment and development plans / programs. Provide care including one-on-one monitoring while serving as a member of the multi-disciplinary treatment team providing care and treatment that is appropriate to the ages and populations served, specifically children and adolescents. Demonstrates knowledge and skills necessary to provide appropriate care, treatment, and services for the behavioral health needs of children and adolescents. Demonstrates knowledge of the individual needs, behaviors, and signs and symptoms of common mental disorders as well as an understanding of the principles of human growth and development over the lifespan. Uses these skills and knowledge to provide needed care and treatment to children and adolescents.
Forensic – Gracewood, Georgia
Consumer Advocate and Health Care Provider 2008-2010 Provide consumer support to promote healthy life styles to prepare consumers for reentry into society. Help counsel patients about their medicine and coping with illness. Proficient in all documentation/record maintenance/paperwork to ensure accuracy and patient confidentiality. Provide strong contributions as key member of unit quality assurance program designed to identify and evaluate problems, manage patient census, and allocate staff assignments. Exhibit motivation and dedication by providing the highest quality of care and safety to each patient.
Agency on Aging – Augusta, Georgia
Executive Administration Assistant 2008
Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative functions.
Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks. Proven track record of accurately completing research, reporting, information management, marketing, and business-development. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
TRAINING CERTIFICATES
● Customer Service Specialist - Augusta Technical College, 2000 - 2000. Trained certified customer service specialist.
● Phlebotomy Technician/ Pathology Department, 2009
● Eisenhower Army Medical Center, Pathology Department, Fort Gordon, Georgia
● Collect blood specimen
● Transport specimen to laboratory for testing
● Accessioning duties
● Customer service
● Collect urine specimen
● Laboratory analysis
● Drug screening
● Chain of Custody forms
● Licensed Phlebotomist
VOLUNTEER WORK
Victim Witness Program, Albany, Ga.
Assistant/Receptionist, 2002 - 2003
Assist district attorneys in court
Record keeping
Filing
Answer phone inquiries
Faxing
EDUCATION
Augusta Technical College, Augusta, Ga.
Certificate, Customer Service Specialist/Management, 2000 GPA: 3.0.
In-house training programs, East Central Regional Hospital CPR Certified
First Aid
Safety Driving
Bowl Obstruction Class
Mandt Class
Seclusion and Restraint Class
Nutrition Class
Direct Patient Care/Behavioral Youth
Devereux Treatment Center, Discovery Unit, Kennesaw, Georgia Assist with daily living skills
Create treatment plans
CPR Certified
First Aid
Safety Driving
HIPPA Certified
Tender Care Training School
Certified Phlebotomist, 2009
Medical Terminology
HIPPA Certified, 2009
Infection Control
Chain of Custody Forms
Venipuncture and Capillary Puncture
References
James Adams
Phlebotomist
Labcorp
***********@*****.***
Yulanda Chandler
Phlebotomist
Labcorp
**.******@****.***
Aretha Wright
Phlebotomist
Quest Diagnostics
**********@*****.***
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