Maricel Mallari *** E Harmon Ave C***

Las Vegas, NV 89169

702-***-****

ady8t3@r.postjobfree.com

EXPERIENCE

Dillards, Las Vegas — Sales Associate

Feb 2018 - Dec 2019

Customer sales associate for the womens shoe department. Learn and provide product knowledge on footwear for women in a courteous and professional manner. Upkeep cleanliness of the department while upselling to overachieve quota. Assist in opening and closing the store, which included restocking the sales floor, and ensuring the department is in visual and sanitary peak condition. Exceptional at providing phenomenal customer service.

MRG, Las Vegas — Supervisor/CSA

Jan 2015 - Feb 2016

Cashier sales associate. Share product knowledge with customers while making recommendations of selected merchandise based on their needs. Accountable for daily sales and daily worksheets. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Making sure cash drawers and safes are balanced. Verified that all merchandising standards were maintained on a daily basis. Worked as a team member to provide the highest level of service to customers. Promoted to key-holder, then to supervisor in a short period of time. Resolved an average of 3 customer complaints regarding sales and service by exchanging merchandise, refunding money and adjusting bills per month.

Double Yoke, Las Vegas — Server/Cocktails

Oct 20113 - Oct 2014

Greeted newly seated guests in a friendly and timely manner. Maintained a positive working relationship with fellow staff and management. Serve hot and cold cuisines. Serve non and alcoholic beverages. Cleaned and organized eating, service, and kitchen area. Inspect dining and serving areas to ensure cleanliness and proper set up. Strictly abided by all state liquor regulations, particularly in regards to intoxicated persons and minors. Provided prompt, efficient, friendly and quality service. Accepted payments from customers and made change as necessary. Accurately balanced cash register at all times. Spoke with patrons to ensure satisfaction with food and service. Effectively handled customer complaints and special requests. SKILLS

● Highly responsible and

reliable

● Works well under

pressure

● Upbeat, outgoing and

positive

● Energetic, friendly and

enthusiastic

● Works well with others

● Ability to communicate

clearly

● Able to establish and

maintain effective

working relationships

● Prior experience with

Aloha POS and Micros

system

● Ability to handle fast

paced environment

Accomplishments

Promoted to Keyholder

Promoted to supervisor

Expert in cash handling

Experienced in training new

employees

LANGUAGES

English and Tagalog

Harvest Cafe, Las Vegas — Server/Cocktails

June 2012 - Aug 2013

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Assisted guests with making menu choices in an informative and helpful fashion. Delivered exceptional service by greeting and serving customers in a timely and friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Regularly checked on guests to ensure satisfaction with each food course and beverages.

North Star Bar and Grill, Las Vegas — Server/Cocktails Feb 2009 - Mar 2012

Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guest service needs. Delivered exceptional, friendly and fast service.

Venetian Resort Casino, Las Vegas — Retail Administrator Feb 2006 - Jan 2007

Computed sales prices, total purchases and processed payments. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Replenished floor stock and processed shipments to ensure product availability for customers.

WestWard Ho Casino, Las Vegas — Hostess/Cashier

Sep 2003 - Oct 2005

Effectively handled customer complaints and special requests. Provided prompt, efficient, friendly and quality service at all times. Accurately balanced cash registers, quickly calculated checks and made change. Took prompt corrective action whenever necessary to maintain satisfaction and safety of all patrons and staff. Operated credit card machines with precision. Greeted newly seated guests in a welcoming manner. Maintained a positive working relationship with fellow staff and management.

EDUCATION

Silverado High School, Las Vegas — Less than High School Diploma

1997

Obtained honors. Professional training with ROTC Navy. Teachers aid and student body treasurer.

Summary

Skilled lead hostess/cashier with 17 years of experience in the Food & Beverage industry. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes waitress, snack bar attendant, cocktail server, bus person, cashier, banquet, and customer service. I bring enthusiasm, dedication and an exceptional work ethic. Prior work in a busy hotel and fine dining restaurants. High-energy, outgoing hostess with a dedication to positive guest relations. High volume dining, customer service and cash handling background.

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