LAVINA GANSHANI

678-***-****/ady8t0@r.postjobfree.com

SUMMARY

Over ten years of IT experience in analysis, design, strategic planning, Lean-Agile, Scrum, Kanban, project management, process improvement, business development, compliance, testing and delivery.

Experience in guiding and coaching delivery teams engaging in large enterprise software development projects that meet time constraints and exceed expectations.

Led Lean-Agile transformations through coaching, facilitating and mentoring with experience in PI Planning and Release Trains.

Proficient in maximizing business value by proactive engagement of delivery teams, conflict and change management, continuous improvement and impediment resolution.

Led Agility and DevOps Health Assessments and Retrospectives for teams and programs, and share information radiators to promote transparency.

Possess strong interpersonal, written and oral communication skills to effectively communicate with teams and stakeholders.

Led and presented topics of continuous improvement and information radiators at Scrum Master CoP and CoE.

Efficient in forecasting and estimations, vendor and stakeholder management, and issue and risk management.

Ability to demonstrate a process for learning, documenting, and disseminating system information.

Ability to seek out resources to gather information for troubleshooting and root cause analysis.

EDUCATION

M.S in Computer Science, Jackson State University, Jackson, MS

SAFe DevOps

CERTIFICATIONS

Scrum Alliance - Scrum Master (CSM)

Scaleld Agile Framework - SAFe Agilist (SA), SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), SAFe Release Train Engineer (RTE)

Scrum.org - PSM II, PSK1, PAL-EBM (Professional Agile Leadership- Evidence Based Management, PSFS (Professional Scrum Facilitation Skills)

Agility and DevOps Health Facilitator

SKILLS

Operating Systems

Windows, Linux, UNIX, Mac

Databases

MySQL, Salesforce, Oracle, Mongo DB

Tools

Methodologies

Azure Boards, Apptio, JIRA, Jira Align, Confluence, SharePoint, Mural, MS Forms, Visio, Moqups, Teams, Slack, Zoom, WebEx

Agile - Scrum, Kanban, SAFe, XP, Lean, DevOps, ATDD

Technologies AWS, Azure Cloud, Jamstack, Veracode, Sonar, Kubernetes

EXPERIENCE

Nov 2021 – Present

Sr. Scrum Master

AT&T Cricket Wireless

Atlanta, GA

Digital/Online/DevOps

Guide the team from PI and Sprint planning to value delivery and customer satisfaction.

Help teams and the organization attain higher levels of Agile maturity with the implementation of empiricism, transparency, inspection, and adaptation.

Collaborate with the PO to set a clear product vision and roadmap that aligns with the organization’s goals.

Ensure features are included, updated, and closed in Jira Align every PI.

Generate metrics that matter and help optimize value incrementally and continuously.

Negotiate to protect the team from irrelevant influences and distractions, so they could stay focused on the Sprint goals.

Participate in the Center of Excellence to exchange ideas, learn and share knowledge and experiences.

Create and maintain information on a common platform, such as JIRA for metrics, Confluence for program and team documents, such as list of microservices, onboarding guide, How-to articles, change management documents, etc.

Conduct surveys to obtain feedback for continuous improvement.

Environment: Azure Cloud, microservice, Veracode, Sonar, Jamstack, Bugsnag, Kubernetes

Sep 2020 – Oct 2021

Sr. Scrum Master

BCBSM/Advantasure

Glen Allen, VA

Azure DevOps

Served as Scrum Master for 2 DevOps teams.

Facilitated effective and efficient meetings, including scrum ceremonies.

Coached teams to become self-organized by empowering them to make collective decisions.

Removed impediments and assisted with identifying and mitigating risk.

Maintained transparency into the team’s work through visualizing work and metrics.

Engaged multiple roles and stakeholders in critical discussions and consensus building.

Coached and supported continuous improvement within the teams.

Helped identify external dependencies and assisted the product owner in planning and backlog management.

Coordinated with other Scrum Masters and their teams on deliverables in SoS calls.

Assessed maturity of teams and organization to help identify areas of improvement.

Supported product management to align with portfolio delivery timelines and roadmap.

Environment: Azure Cloud, microservices, Visual Studio, Gidthub

June 2018 – Oct 2020

Sr. Scrum Master

Anthem

Atlanta, GA

Salesforce CRM and DevOps

Guided the teams through the Agile process for all intake, including ad-hoc requests from inception to value delivery.

Collaborated with POs to help clean-up and maintain the backlog to ensure stories/defects successfully cycle through the Scrum/Kanban board in a timely manner and eliminate waste.

Coached teams in Scaled Agile best practices gearing toward continuous improvement.

Ensured all dependencies were identified, accepted and met by the appropriate teams and risks were ROAMed.

Maintained capacity tracker, velocity trend matrix, burnup/burndown and velocity and bug charts.

Share ideas through facilitation, coaching, conflict management and mediation to help build high-performance teams

Empower the team to make system and process improvements by capturing feedback in a shared space and in Iteration Retrospectives.

Environment: Salesforce, Vlocity, AutoRabit, Bitbucket, GitLab, SharePoint, Informatica cloud as ETL data load tool, AWS, Microservices

Mar 2018 – June 2018

Scrum Master

TASC

Madison, WI

Universal Benefits Solutions

Collaborated with POs to ensure a clear vision and roadmap was shared with the team.

Transformed and smoothly transitioned teams from Waterfall to fully functional Agile teams.

Provided effective facilitation and maintained metrics for motivation and transparency.

Coached and mentored on relevant best practices to create high performance teams.

Led teams through development projects with a focus on quality and successful completion within Sprint cycles.

Effectively mediated conflict within teams, removed impediments and ensured risks are ROAMed.

Prevented team from over or under commitment and outside influence with a focus on

timely delivery.

Maintained Sprint backlog, Sprint Summary, Velocity, burndown and burnup reports.

Led Defect triages to prioritize and resolve defects and escalation calls to get resolution on urgent items.

Environment: AWS, API, Dynamo, Aurora, Java Microservices, Selenium, Angular

Jan 2016 – Feb 2017

Scrum Master/Agile Coach

DataScan Technologies

Atlanta, GA

Financial Reporting System

Successfully transformed traditional development team into effective Scrum teams

Collaborated with POs to establish release dates and estimate features to be delivered.

Facilitated scrum ceremonies, identified and removed impediments to ensure the Sprint goals were met in a timely manner.

Tracked and communicated team velocity, sprint summary, burn up and burn down reports in JIRA.

Assisted team with making appropriate commitments through story selection, sizing and forecasting.

Fostered team responsibility, self-accountability and transparency by communicating valuable artifacts on an ongoing basis.

Coached and empowered the team to solve their own problems.

Environment: AWS, Java, JavaScript, HTML, .Net, Oracle, Salesforce, UNIX

Jan 2014 - Dec 2015

Scrum Master

Avis Rent A Car Systems

Atlanta, GA

Solutions Monitoring

Led and coached team members in Agile best practices and encouraged team members to become cross functional.

Coached POs on story writing, backlog grooming and story prioritization, Lean-Agile and XP practices.

Enacted change and promoted continuous improvement at a sustainable pace.

Assisted and empowered the team to remove impediments and, to inspect and adapt.

Updated Agile tracking systems in JIRA and external applications to provide transparency to the team, leadership and stakeholders.

Worked with the Team and the Product Owner to negotiate the minimum viable product (MVP) for delivery.

Encouraged technical excellence with planning game, pair programming, ATDD, refactoring and continuous delivery and improvement.

Environment: Azure, Windows, UNIX, HTML, Java, SQL, Force.com IDE, Apache Hadoop

Jul 2012 - Dec 2013

Project Manager

GE Power Systems

Atlanta, GA

Repairs, Parts and Labor system

Provided task-based schedule and cost forecasts, captured and tracked program metrics and performed analysis, and managed project scope and client expectations.

Created the Business Case, SOW, SLA, Project Charter, Project Plan, Action Log, Risk Management Plan, Status Reports, Budget, and Lessons Learned document.

Evaluated product performance and lead continuous improvement initiatives

Addressed product needs and identify risks to prepare risk mitigation plans and resolutions

Implemented internal Processes and Methodologies throughout the project lifecycle

Led development and implementation of the three phases of the project

Provided project status to stakeholders and PMO on an ongoing basis

Environment: MySQL, PHP, Apache, Codeigniter, Windows Server with WAMP Server, Visual C++

Jul 2011 - Jun 2012

Project Manager/BA

AT&T

Atlanta, GA

Scheduling and Dispatch, and IVR systems

Instructed and modeled Rational Rose principles of collaboration, team accountability and visibility; and ensured consistent application of RUP across the enterprise

Mapped out existing Business Processes and provided system-based solutions that increase efficiency and reduce operating costs

Involved in Scope Phase, Gap Analysis, Testing, and Implementation

Performed requirements gathering using JAD sessions, conduct user interviews, and prepare use cases and software requirements specifications (SRS)

Created user roles, profiles, page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.

Customized standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns

Generated and analyzed custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.

Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules

Environment: Java, JavaScript, HTML, Informatica’s PowerCenter, SQL Server, Unix

Contact this candidate