Customer Service Front Desk
Resume:
Jenifer Perez-Arroyo
Morrow Ga 30260
*.***.***@*****.***
Skill
Medical Field experience (3-4 years)
Customer Service (4 years experienced)
EMR Claim experience (3-4 years)
Ophthalmic Technician / Assistant (3-4 years)
Ophthalmic Scribe and Medical Front Desk Receptionist (2-3 years)
Healthcare coding and billing (2.5 years experienced)
Insurance eligibility
Processing EMR claims
Front Desk Receptionist (2 years)
Bilingual : Fluent Spanish (1) Fluent English (2)
Warehouse Experience (3 years)
Pallet Jacking Experience (1 year)
MC Scanners, CRets’ (customer returns)
Assembly Line, material in motion etc.
Cashier (CCS Trained not established - Cashier Supervisor)
Merchandising
Refunds
Re-Stocking and Inventory
Customer Service (4 Years)
Experience
•Los Bronco Mexican Restaurant
May 30- June 30, 2016
Tasks : Waitress, taking orders (including minor or big details), placing the orders, bringing out food, collectively checking on the customer for any needs or wants, making sure everything is correct, processing payments, and cleaning behind every customer.
Burlington Coat Factory Inc.
May 15, 2019 - June 06,2020 Morrow, GA
Cashier, further being trained for CSS (customer service supervisor)
(uncompleted due to Covid-19 and finding a new job)
Tasks : scan items, complete purchases, count money, etc. give the customer a brief yet satisfactory service, extremely fast pace, lay-away (registering and releasing), inventory, merchandising (Fixing and stocking floor racks and shelves), multi-tasking, timed projects and tasks to complete. Worked with MC’s scanners, etc.. Managing returns, re-tagging items, creating own unproblematic solutions to customer satisfaction and company.
Goetzinger Eye institute
April 15, 2020 - October 2022 - Riverdale, GA
Titles :
Medical Receptionist April 15, 2020 - Dec.2020
Medical Biller and EMR Claim processor : April 2020 - Dec.2020
Ophthalmic Technician and Scribe (Spanish interpreter) : Dec.2020 - Oct.2022
Receptionist : Answer phone calls, gather information (insurance policies, personal HIPPA information, etc.), appointment reminders, instructions for appointments, check insurance eligibility, return phone calls and voicemails, receive VA fax, accept and process all referrals, prepare all paperwork for the following day, responsible for new patient paperwork, scanning and printing all EMR charts, etc.
(Billing all claims to correct insurances, primary, secondary, both and any branch off insurance required, processing insurance payments including patient payments, scanning all EMR claims etc.)
Ophthalmic Technician and Scribe :
Testing : B-Scans, Topography, OCT’s, Fundus photos, Optos/Clarus, VF 30-2, VF 10-2
Teching / Scribe : Refracting, Applanation, Complete Dilated exams, Cataract Consults, Interpreting all exams, etc.
Amazon Services LLC.
November 02, 2021 - Union City, GA - June 2023 Pendergrass, GA
Union City, GA
Organizing, Merchandising, Scanning, using MC’s Scanners. Making sure items are placed in the right count to the right address etc. Sorting, damaged boxes, pallet-jacking, carrying pallets to the correct designated trailer. Cleaning and organizing.
Sorting, scanning, boxing, lifting, pallet jacking, etc.
Newnan, GA
Fulfillment center, picking customers orders preparing for shipping/exportation, working with assembly lines, and scanners.
Pendergrass, GA
Customer Returns, packaging, using scanners. Executing customer satisfaction on customer returns, working on an assembly line, with computers, etc.
Thomas Eye Group
October 2022 - June 23, 2023
POSITION : Ophthalmic Technician and Tester + Spanish Interpreter
Tasks : Performing complete dilated comprehensive eye exams, applanation, motility, confrontational visual fields etc.
Ophthalmic testing : HVF 24-2/30-2, OCT M, OCT D, Angiography, etc. G-4, Fundus, Optos/Clarus imaging, B-Scan Ultrasounds, Cataract Evaluations, Retina Evaluation, Cornea Consults
Welcoming patients and guaranteeing customer satisfaction, attention to details, annotating carefully every detail in charts. Working with and learning every area all around, experienced in Retina, Glaucoma, Cataract and General, Cornea and Pediatrics.
Applanation for IOP, and Refractive comprehensive eye exams.
Strabismus and Muscle Movement, Motility.
Education
•Highest Education :
High school diploma - 2019
Morrow High School
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