PROFESSIONAL SUMMARY:

* ***** ** ********** ** project manager, services delivery management, creating high functioning teams, improving operations, and leadership.

Project Management Professional certified (PMP and Prince2).

SCALED AGILE certified.

Agile Scrum master certified.

Insightful & thorough understanding of Software Development Life Cycle (SDLC), and Agile Framework.

Strong management skills in adopting project management knowledge areas and processes.

Experience in Oracle Cloud Enterprise Resource Planning.

Experience in handling complex projects execution using Waterfall & Agile methodologies.

Successfully managed several projects and delivered with high quality under stringent timelines.

Strong in Project Cost Management includes the processes involved in estimating, budgeting, and controlling costs.

Very good at keeping the project on track in terms of schedule, scope, and budget.

Strong in identifying, monitoring, and responding to risks & issues.

Provided strong leadership and project management in delivering high business value through partnering and collaboration with business and technology.

Focused on delighting customers through high value outcome and ability to maintain and build client relationships.

Managed the customer relationship to maximize business opportunity and foster teamwork, and strong alliances.

Excellent verbal and written skills, especially with regards to presenting findings to all types of stakeholders.

Acted as liaison between management, development team and other stakeholders.

Adopted Agile methodologies and thoroughly applied communication & stakeholder management, risk management and cost management.

Delivered the projects with an average budget range of $0.5 to 1 million and average duration of > 10 months.

Strategic Account management skills and reporting to senior leaders of organization

Facilitated daily sprint planning, daily scrum meetings, sprint reviews and sprint retrospective.

Creating Scrum artifacts and Big visible information Radiators of Burn down and burn up charts.

Clearly communicate the vision, goal, and product backlog to the team.

Mentoring team on Agile practices, identifying, resolving, removing impediments, and creating scrum artifacts.

Remove impediments and protect teams from interruptions and distractions to maximize productivity.

Tracked and effectively communicated team velocity and sprint/release progress.

Experienced in working on various domain like Banking, Finance and Retail Technology.

Responsible for client delivery assurance – Assuring the client of the commitment and driving the delivery process by working collaboratively with onsite and offshore delivery teams.

Responsible for resource ramp up, time-sheet approvals, performance appraisal, promotions, travel request approvals etc.

Work closely with offshore project managers to ensure smooth and timely delivery of solutions for business and technology problems.

Deliver executive level updates and tracking service level metrics, highlight key project risks, and recommend risk mitigation plans.

Coordinating with offshore project manager and providing monthly status update to the users.

Follows up with clients, when necessary, regarding unpaid invoices. Analyzes project profitability, revenue, margins, bill rates and utilization.

Manage the E2E project works with different teams on the Development and Testing blockers.

Coordinating various departments like Requirement, Development, marketing, and other project organizations.

Performance Evaluations - Yearly/Half Yearly feedback & appraisals of entire team, Hiring, Interviews

Key competencies and areas of strength include:

- Strategic & Tactical Planning - IT Project Management/ Project Management - Operations Management

- Delivery Management - Key Account Management - Team Building & Leadership

TECHINICAL SKILLS:

Microsoft technologies, MS Office Suite, JIRA, Miro

Operating Systems : Windows, IOS.

DBMS : MYSQL Server 2008, Oracle 10g, MS Access.

Test Management Tools : JIRA, HP-QC.

CRM : Salesforce.

PROFESSIONAL EXPERIENCE:

Client : Nexecart Jan 2020 – Till date

Role : Project Manager & Scrum Master

Responsibilities:

Managing the program’s budget.

Managing risks and issues and taking corrective measurements.

Coordinating the projects and their interdependence.

Managing and utilizing resources across projects.

Managing stakeholders’ communication.

Creating, Organizing, and managing Test Automation Resources.

Creating, Enhancing, debugging and Running Test Cases.

Organizing, monitoring defect management process.

Analyzed and recommended to consistently improve business processes and technology with analysis.

Involved in Business planning, data analysis and process analysis along with the team.

Facilitated and provide guidance to Daily Standup's, Demonstrations & Retrospectives

Facilitated team with Web services development project.

Supported Engineering and Professional Services teams in developing, maintaining, and grooming the Product Backlog.

Assisting Product Owner to author User stories in JIRA / backlog of the stories to be used for the Release Planning and Sprint Planning for RPA project.

Responsible for setting up and managing projects in JIRA including determining scheduling and resource requirements.

Creating tickets in Jira for reporting bugs and follow up bug fixes.

Facilitated the teams in identifying and managing dependencies within Product development.

Manage transition execution in line with the agreed transition plan.

Coordinate with clients on matters relating to the transition of the in-scope services.

Conduct status monitoring and reporting and provide progress data and transition performance metrics to client management.

Escalate key issues and risks to clients and internal transition leadership with mitigation plans.

Oversee resource planning.

Craft an effective project management plan and improve it as necessary to guarantee currency, consistency, and applicability.

Keep track of different variables of a project such as cost, schedule, scope, and deliverables on track.

Manage risks and offer regular and accurate reports about project statuses and metrics.

Manage the needs and expectations of the stakeholders.

Conduct daily program management throughout the program life cycle.

Define program governance.

Plan the overall program and monitor the progress.

Make sure teams follow the SDLC (initial, analysis, design, code, testing, delivery and maintenance).

Provide solutions to impediments, improve the transparency of Development and Testing, and create documents for all end-to-end project needs.

Maintain traceability metrics from initial phases of project with high levels of quality without any defect leakage.

Supervise functional and technical teams in performing their day-to-day activities.

Control and review deliverables.

coordinate issue resolution and defect management.

Manage client expectations for project deliverables.

Coordinate on Test data Setup

Connectivity Plan

Facilitate the defect triage calls with the impacted teams.

Client : John Hancock March’2015 - Dec’2019

Project Name : Manulife RPS T&M Staffing

Role : Scrum Master + Project Manager

Responsibilities:

As a Scrum Master, responsible to facilitate release planning, scrum meetings, sprint reviews and sprint retrospective.

Removing impediments and protected team from interruptions and distractions to maximize productivity.

Maintain task boards and produced daily burn down charts.

Tracked and effectively communicated team velocity and sprint release progress.

Collaborate with members of the product, business, and engineering teams.

Oversee projects across all phases of development and manage full life cycle.

Partnered with the Client Development Manager to understand the project needs and come up with an overall scope analysis for their requirements and charter a project plan to implement the requirements.

Performed Project Effort Estimation, Sizing and Costing.

Managed Client Expectations for the project deliverables.

Control and review of deliverables.

Project Status Reporting and Risk Management.

Supervising Functional and Technical teams in performing their day-to-day activities.

Facilitating daily stand-up meetings and reviews.

Provide visibility to team impediments/risks and helps eliminate them.

Managed resource and capacity planning for project.

Motivate the team to come up with quality shippable product and meet the delivery goals.

Managing the projects from initiation to Closing.

Creating project charter, project scope statement, and project management plan using standard SDLC methodology.

Performed Project Effort Estimation, Sizing and Costing.

Managed Client Expectations for the project deliverables.

Mitigate and communicate risk associated with operational and technical changes.

Establishing project communication plan. Handling project status reporting and Risk Management.

Client Relationship Management.

Coordinating Issue Resolution and Defect Management.

Ensuring successful integration of project work across multiple roles.

Dealing with clients, taking their requirements about the project, and working on the same.

Managing the projects from initiation to Closing.

Creating project charter, project scope statement, and project management plan using standard SDLC methodology.

Performed Project Effort Estimation, Sizing and Costing.

Managed Client Expectations for the project deliverables.

Mitigate and communicate risk associated with operational and technical changes.

Establishing project communication plan. Handling project status reporting and Risk Management.

Coordinating Issue Resolution and Defect Management.

Ensuring successful integration of project work across multiple roles.

Involvement in Selenium Environment Setup…

Automation Framework Design and Implementation.

Creating, Organizing, and managing Test Automation Resources.

Organizing, monitoring defect management process

Client : American Express Sep 2014 – Feb’2015

Project Name : AXP_2019 Loyalty Integration

Role : Scrum Master + Technical Project Manager

Responsibilities:

Worked as a link between the business and technical team bridging the gap for RPA projects

Conduct detailed process analysis (via user interviews, workshops etc.) and developed process maps and data flow diagrams as needed for Automation Projects.

Creation and management of project management plans.

Budget planning and tracking.

Maintaining status and metrics information in relevant project/program management tools.

Status reporting and facilitating governance meeting.

Partner with client to manage the requirements.

Risk management and Communication Planning.

Leading presentations and meetings with executive stakeholders.

Manage change control procedure

Managing project organization chart and mentoring team on processes

Coordinate UAT, release and deployment activities.

Step by step cut over or migration activities with back out plan.

Conducting Reward and Recognition.

Explaining performance objectives, conducting Resource Management and Recruitment.

Retention Management.

Analyzed and recommended to consistently improve business processes and technology with analysis.

Involved in Business planning, data analysis and process analysis along with the team.

Facilitated and provide guidance to Daily Standup's, Sprints, Demonstrations & Retrospectives

Facilitated team with Web services development project.

Supported Engineering and Professional Services teams in developing, maintaining and grooming the Product Backlog.

Assisting Product Owner to author User stories in JIRA / backlog of the stories to be used for the Release Planning and Sprint Planning for RPA project.

Responsible for setting up and managing projects in JIRA including determining scheduling and resource requirements.

Creating tickets in Jira for reporting bugs and follow up bug fixes.

Facilitated the teams in identifying and managing dependencies within Product development.

Shielded team from external interfaces during the sprints

Performed thorough analysis of any existing problem on the production system, identify the root cause and design and lead the implementation of the proposed resolution within the given SLA

Involved in Agile release planning sessions to define each feature/functionality delivered within the release categorized by drop/sprint with Business Owners, Development Team and Scrum Master.

Converted the manual data profiling process into an automated process using SQL queries and excel macro.

Implementing SQL test scripts in existing quality assurance process to ensure high level of accounting data integrity.

Responsible in key Project Management Activities – Initiate, Plan, Execute, Monitor & Control and Close.

Direct involvement in Scope, Time and Cost management for the project

Anticipate and proactively track, record, remove and escalate impediments.

Handling changes and conducting Regression scope.

Finding solutions for Object Identification issues and error handling issues.

Co-coordinating Test team members and Development team in order to resolve the issues.

Interacting with client-side people to solve issues and update status.

Inspecting Elements, Create Test Cases using Element locators and Selenium Web Driver Commands.

Enhance Test cases using NUnit / Junit.

Maintenance of Automation Resources.

Strongly involved in Client Relationships, Project demand & capacity, Communication & stakeholder management.

Prioritize the projects to meet the business and financial requirements. Discuss with business & IT for optimal solution.

Enhance Test cases using NUnit / Junit.

Maintenance of Automation Resources.

Strongly involved in Client Relationships, Project demand & capacity, Communication & stakeholder management.

Prioritize the projects to meet the business and financial requirements. Discuss with business & IT for optimal solution.

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