Project Manager High School

VITA DEMONTE

*******@*****.*** 708-***-**** Elmwood Park, IL 60707

Summary

Well-organized Software Consultant eager to secure a [Job Title] role in Chicago. Well-versed in UltiPro and FreshBooks. Strong skills in design and integration problem solving to analyze and design databases and user interfaces. Extraordinarily talented at preparing system diagrams and flow charts to support problem analysis. Driven Payroll Specialist offering a career spent preparing journal entries and assisting with data auditing. Highly proficient in ADP payroll processing. Responsible employee known for solving problems and building interdepartmental relationships.

Skills

Enterprise software applications

Software design

Software module configuration

Tech support

Workflow implementation

Software testing

Configuration management

Project management

Staff development

Salesforce Management

Issue and conflict resolution

Workforce Management

Team management

Experience

System Consultant/Payroll Administrator Gosa Group - Rosemont, IL 02/2019 - Current

Supported customers understanding of UKG and UKG products.

Clarified client system requirements and defined scope of projects and requirements.

Prepared test data for string, unit, and parallel testing.

Researched custom services to tighten security and IDP, promoting improved OS and software security.

Analyzed code and corrected errors to optimize output.

Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.

Coordinated testing and validation procedures through software development lifecycle.

Onboarded new employees in time reporting and payroll systems.

Corrected payroll transactions by voiding checks and issuing stop payment orders.

Managed payroll and time and attendance systems.

Processed rehires, transfers, terminations, garnishments and withholdings.

Supervisor/Project Manager CLM Midwest - River Grove, IL 04/2010 - 02/2019

Resolved customer complaints and adjusted policies to meet changing needs.

Established and enforced clear goals to keep employees working collaboratively.

Provided ongoing training to address staff needs.

Complied with company policies, objectives and communication goals.

Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Coached and mentored 25 staff members through constructive feedback to develop long-term career goals.

Conducted employee evaluations and reviews.

Created training manual for employees to use as reference guide.

Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Delegated work to staff, setting priorities and goals.

Treated associates with fairness and respect, providing recognition of accomplishments.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.

Brought projects in on-time and in accordance with budget and quality standards.

Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.

Processed and sent invoices, adjustments and credit memos to customers.

Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.

Managed all payments processing, invoicing and collections tasks.

Handled past due accounts, collections and status reports.

Answered customer questions to maintain high satisfaction levels.

Education and Training

Elmwood Park High School Elmwood 06/1999

High School Diploma

Languages

Italian:

Native/ Bilingual

Certifications

Licensed UKG Consultant - 2019

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