Customer Service Patient Care
Resume:
Renata Lawrence
Assistant/Technician/Manager
Valdosta, GA 31602
***************@*****.***
Work Experience
QUALITY FIELD TECHNICIAN-CONTRACT
UnitedHealth Group - Valdosta, GA
December 2022 to Present
Member outreach, researching member refills, member education about their current health plan, soft transfers, documentation in excel, corral, I- cue systems. Daily meeting in microsoft teams, screen sharing with teammates. Embedding in a list of local independent pharmacies to help with with member outreach to boost Star Ratings.
Retail Specialist
Chancy Drugs Valdosta - Valdosta, GA
July 2012 to Present
First impression specialist supervisor in customer service. Trained all customer service coworkers on point of sale system. Pharmacy retail sales, and inventory management.
Retail ordering for sales add monthly, special orders for local county/ city school nurses and local doctors office.
Durable medical equipment orders.
Scheduling refills for patients.
Fitting and DME billing for custom diabetic shoes. Processing delivery setup.
Balancing Petty cash for the store and balancing daily deposits for the store. Balancing cash tills daily.
Cross trained for Pharmacy Retail and Registered Pharmacy technician. Pharmacy Technician ( Ga registered)
Chancy Drugs - Valdosta, GA
July 2012 to Present
Georgia registered Pharmacy Technician.
Efficiant as input and dispense technician. Knowledge in the Win Rx program. Labeling and mixing prescriptions.
Procesing insurance claims and prior authorizations. Dental Assistant
Dentistry For Children - Jonesboro, GA
May 2008 to June 2010
Duties- Tell, Show, Do( tell)- the child what will happen at today's visit, (show)- the child what the instruments look and sound like with silly names and songs, (Do)- let the child see exactly what the instrument do whether spray water or air. Dental Office Express software. Other duties- assisting the doctor with composite or amalgam restorations. x-rays, writing up charts, charting, data entry of treatment with dental codes side jobs-stocking and ordering strip off, pediatric, adult(unitek) crowns for entire Jonesboro office Dental Assistant expanded functions(contract)
Colonel Bull Dental Clinic - Fort Lee, VA
July 2004 to June 2007
Duties: Responsibilities are :General patient care, preparing patient for dental treatment, chair side assisting, charting, scheduling, entering treatment in Corporate Dental Application programs, complex restorative, endodontic, simple and complex (boney impacted third molars) surgical assisting. Experienced in taking preliminary impressions for study models, suture removal, placing and removing rubber dam. I am experienced in preparing and arranging clean sterile instruments. Also operation of dental x-ray equipment: routine and panoramic radiographs. Education
Dental Assisting
Valdosta Technical College - Valdosta, GA
July 2002 to October 2003
None in Biology
Valdosta State University - Valdosta, GA
1999 to 2001
Skills
• Customer Service (8 years)
• Retail (10+ years)
• Sales (8 years)
• Microsoft Word (4 years)
• Management (8 years)
• Cash Handling (10+ years)
• Inventory (8 years)
Additional Information
Specialties are - Patient care, composite build up on the anterior teeth- choosing the correct shade match, strip crown sizing and correct post op instructions with patient and parent.
~Freemont Orthodontic and Dental Care (09/07-05/2008)-Dental Assistant 606 South Central Avenue, Hapeville, GA 30354
Supervisor Joi Freemont-404-***-****; contact: No
Hours per week:35+
Duties: General patient care, preparing patient for dental treatment, chair side assisting, dental x-rays, charting, endodontic procedures, extractions, resins, tooth whitening, crowns, partial adjustments, orthodontic procedures(placing orthodontic wires, rotation wedges, ligature wires, cementing, bands, seating and cementing orthodontic appliances, preparing patient for brackets, intra-oral pictures, etc.) Instrument sterilization, preparing rooms for various procedures.
~Colonel Bull Dental Clinic (07/05/2005 - 06/09/07) - Dental Assistant Fort Lee, Virginia United States
Supervisor: First Sergeant Polite/ Dr. Harvey - 804-***-****; Contact: Yes Pay Grade: contract
Hours per week: 40
Duties: Responsibilities are: General patient care, preparing patient for dental treatment, chair side assisting, charting, scheduling, entering treatment in Corporate Dental Application programs, complex restorative, endodontic, simple and complex (boney impacted third molars) surgical assisting. Experienced in taking preliminary impressions for study models, suture removal, placing and removing rubber dam. I am experienced in preparing and arranging clean sterile instruments. Also operation of dental x-ray equipment: routine and panoramic radiographs.
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